

Catering Shop Online
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Catering Shop Online delivers a polarized customer experience. The vast majority of customers praise the business for excellent, friendly service and professional interactions, reflected in Customer Service & Support (4.2). However, a recurring pattern of serious complaints around product quality, failed deliveries, and refused refunds reveals significant operational weaknesses that undermine trust for the customers who encounter problems.
Replied to 29% of negative reviews
Typically takes less than 35 hours 6 min to reply
TrustIndex
0
Score
Ranking
#13
in Online Shopping
Avg Reply
35 hours 6 minutes
NPS Score
-60
Recommended: Unlikely
Replied to 29% of negative reviews
Typically takes less than 35 hours 6 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I really liked the experience, i would recommend it to my friends
1 reviews | Active since Jan 2020
I really liked the experience, i would recommend it to my friends
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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