Catering Shop Online
Claimed Business
Catering Shop Online
Claimed Business
66 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Catering Shop Online delivers a polarized customer experience. The vast majority of customers praise the business for excellent, friendly service and professional interactions, reflected in Customer Service & Support (4.2). However, a recurring pattern of serious complaints around product quality, failed deliveries, and refused refunds reveals significant operational weaknesses that undermine trust for the customers who encounter problems.
Top Strengths:
- •Customer Service & Support: Customers consistently praise staff for being responsive, professional, and customer focused. Named employees like Jonas are celebrated. Prompt WhatsApp and phone responses are frequently highlighted as a standout feature.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Online Shopping
35 hours 6 minutesAverage Time To Reply
-60 NPSRecommended: Unlikely
Replied to 29% of negative reviews
Typically takes less than 35 hours 6 min to reply
TrustIndex
0
Score
Ranking
#13
in Online Shopping
Avg Reply
35 hours 6 minutes
NPS Score
-60
Recommended: Unlikely
Replied to 29% of negative reviews
Typically takes less than 35 hours 6 min to reply
Review Distribution
4.6|66 Reviews
May '25 - Apr '26
5(90.6%)
4(0%)
3(0%)
2(0%)
1(9.4%)
5(90.6%)
4(0%)
3(0%)
2(0%)
1(9.4%)
Recent reviews (66)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Akhusele N
1 reviews | Active since Jan 2020
4 Mar 2026, 18:23
Review
I really liked the experience, i would recommend it to my friends
Helpful (0)
|Replies (0)AN
Akhusele N
1 reviews | Active since Jan 2020
4 Mar 2026, 18:23
Review
I really liked the experience, i would recommend it to my friends
0
Replies (0)