CP
Cathay Pacific Airways
Unclaimed Business
CP
Cathay Pacific Airways
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Cathay Pacific Airways
Cathay Pacific Airways has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Cathay Pacific Airways across 42 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
Lisinda G
1 reviews | Active since Jan 2020
13 Jan 2026, 13:22
Worst airline experience
I am writing this with a very heavy heart, and it has taken me 3 days to decide whether to send it or just let it be, but I have decided to inform you of me and my husband's experience on four Cathay flights over a period of 2 weeks. Our first flight was from OR International Airport in South Africa to Hong Kong, 27 December 2025 This is a 12-hour flight, we got on the plane, lunch was served and the cabin crew disappeared leaving us alone not once coming around asking whether we would like something to drink, they only appeared once the next meal was due and then they were rushing around getting ready for landing in Hong Kong. The bathroom was filthy within the first 2 hours, wet floor, toilet paper on floor and stinking. Our second flight from Hong Kong to ****et was a 3hr 40min flight. Same here got on the plane, got food and they disappeared until it was time to land Coming back on 9 January 2026 ****et to Hong Kong exactly the same as the flight to ****et Flight from Hong Kong to South Africa was THE WORST flight I have ever been on in my life!!! We almost dehydrated, I rang the call bell around 03:00 am asking if we can at least get some coffee, the passenger in front of me wanted to give you the worst rating on the onboard screen, but his wife stopped him not to cause any issues, but I think issues must be made. We may have flown Economy, but we still paid A LOT of money for our flights, and we supported Cathay in all 4 of our flights and this flying experience was worse than public transport in an overcrowded bus with no one giving a damn about your wellbeing. I am sorry to say this but never ever in my life will we ever fly Cathay again or even recommend Cathay to anyone we will stop them from booking your airline services We just felt that we should give our feedback, we did not fly for free, the passengers deserved better
Helpful (0)
|Replies (0)LG
Lisinda G
1 reviews | Active since Jan 2020
13 Jan 2026, 13:22
Worst airline experience
I am writing this with a very heavy heart, and it has taken me 3 days to decide whether to send it or just let it be, but I have decided to inform you of me and my husband's experience on four Cathay flights over a period of 2 weeks. Our first flight was from OR International Airport in South Africa to Hong Kong, 27 December 2025 This is a 12-hour flight, we got on the plane, lunch was served and the cabin crew disappeared leaving us alone not once coming around asking whether we would like something to drink, they only appeared once the next meal was due and then they were rushing around getting ready for landing in Hong Kong. The bathroom was filthy within the first 2 hours, wet floor, toilet paper on floor and stinking. Our second flight from Hong Kong to ****et was a 3hr 40min flight. Same here got on the plane, got food and they disappeared until it was time to land Coming back on 9 January 2026 ****et to Hong Kong exactly the same as the flight to ****et Flight from Hong Kong to South Africa was THE WORST flight I have ever been on in my life!!! We almost dehydrated, I rang the call bell around 03:00 am asking if we can at least get some coffee, the passenger in front of me wanted to give you the worst rating on the onboard screen, but his wife stopped him not to cause any issues, but I think issues must be made. We may have flown Economy, but we still paid A LOT of money for our flights, and we supported Cathay in all 4 of our flights and this flying experience was worse than public transport in an overcrowded bus with no one giving a damn about your wellbeing. I am sorry to say this but never ever in my life will we ever fly Cathay again or even recommend Cathay to anyone we will stop them from booking your airline services We just felt that we should give our feedback, we did not fly for free, the passengers deserved better
0
Replies (0)SN
SANDRINE N
1 reviews | Active since Jan 2020
27 May 2025, 20:12
Got the most traumatising experience with this airline in Guangzhou. Their Check-in agents are so heartless that I am wondering if they are humans
I recently traveled from Johannesburg, South Africa, to Guangzhou, China, on a round-trip ticket. included a 1 hour 20 minute transit at Hong Kong, and my return journey included a 1 hour 5 minute transit at Hong Kong. When I departed from Johannesburg, the check-in agent at O.R. Tambo International Airport did not request a transit visa, and I was able to travel smoothly to Guangzhou via Hong Kong without any issues. Similarly, upon arrival in Hong Kong, the security officer only checked my passport and directed me to the transfer area without requiring a transit visa. However, during my return journey from Guangzhou to Johannesburg, their flight check-in agent denied me permission to board the flight at Guangzhou, claiming that I required a transit visa for a 1-hour layover in Hong Kong. This denial of boarding was both unexpected and unreasonable because: First, when I left Johannesburg for Guangzhou, their check-in agent did not require the transit visa since the transit time was so short. If they had denied me permission to board the flight when leaving Johannesburg, I was going to request a refund and reschedule my trip. Secondly. I came to Guangzhou using the same airline and never had issues with immigration or security officers when I was transiting through Hong Kong. Third, the airlines had never contacted me to advise in advance that they would not be accepting me on the flight. I should have made arrangements earlier or contacted the Hong Kong immigration to find out how I could go back to Johannesburg through the same transit. Fourth, I am pregnant, the check-in agent did not care at lot, they just onboarded all passengers and just left me there without even trying to find a solution with me. knowing very well that my home is in South Africa. The airlines refused to provide accommodation since they are on who did not permit me to board the flight. I had to find and pay for another flight to go back to Johannesburg. I ended up spending over R30000 to buy a one-way ticket with Qatar Airways. I filed a complaint and requested reimbur*****t of the additional expenses for travel and accommodation with Qatar Airways, but the airline to fulfill my request. I am now forced to explore legal options to recover all the money lost due to this incident, as it is always the airline's responsibility to bring back a passenger to his/her country of origin if he/she is denied entry to a foreign country. Moreover, I was never denied transit in Hong Kong, their check-in agent decided that I would be denied transit.
Helpful (0)
|Replies (0)SN
SANDRINE N
1 reviews | Active since Jan 2020
27 May 2025, 20:12
Got the most traumatising experience with this airline in Guangzhou. Their Check-in agents are so heartless that I am wondering if they are humans
I recently traveled from Johannesburg, South Africa, to Guangzhou, China, on a round-trip ticket. included a 1 hour 20 minute transit at Hong Kong, and my return journey included a 1 hour 5 minute transit at Hong Kong. When I departed from Johannesburg, the check-in agent at O.R. Tambo International Airport did not request a transit visa, and I was able to travel smoothly to Guangzhou via Hong Kong without any issues. Similarly, upon arrival in Hong Kong, the security officer only checked my passport and directed me to the transfer area without requiring a transit visa. However, during my return journey from Guangzhou to Johannesburg, their flight check-in agent denied me permission to board the flight at Guangzhou, claiming that I required a transit visa for a 1-hour layover in Hong Kong. This denial of boarding was both unexpected and unreasonable because: First, when I left Johannesburg for Guangzhou, their check-in agent did not require the transit visa since the transit time was so short. If they had denied me permission to board the flight when leaving Johannesburg, I was going to request a refund and reschedule my trip. Secondly. I came to Guangzhou using the same airline and never had issues with immigration or security officers when I was transiting through Hong Kong. Third, the airlines had never contacted me to advise in advance that they would not be accepting me on the flight. I should have made arrangements earlier or contacted the Hong Kong immigration to find out how I could go back to Johannesburg through the same transit. Fourth, I am pregnant, the check-in agent did not care at lot, they just onboarded all passengers and just left me there without even trying to find a solution with me. knowing very well that my home is in South Africa. The airlines refused to provide accommodation since they are on who did not permit me to board the flight. I had to find and pay for another flight to go back to Johannesburg. I ended up spending over R30000 to buy a one-way ticket with Qatar Airways. I filed a complaint and requested reimbur*****t of the additional expenses for travel and accommodation with Qatar Airways, but the airline to fulfill my request. I am now forced to explore legal options to recover all the money lost due to this incident, as it is always the airline's responsibility to bring back a passenger to his/her country of origin if he/she is denied entry to a foreign country. Moreover, I was never denied transit in Hong Kong, their check-in agent decided that I would be denied transit.
0
Replies (0)AS
WP
Wayne P
1 reviews | Active since Jan 2020
12 Dec 2024, 13:23
****age luggage
My daughter where on a trip from Soutth africa Oliver Tambo to South Korea on the 11th June as part of the Global Teen initiatives. At arrival she notice that her suitcase was damaged due to poor handling. Then again from her trip back more damages were noticed , she went to Cathay Pacific counter and they've gave her a number to phone with the reference number. It took me a couple of days to contact them. The first contact person was JP MAtsene. He arranged for the suitcase to be collected after photos send. He were also the only person that rep**** to messages. The suitcase were collected in August and they offered a cheap suitcase which we declined. Then we were told to go on the website to get hold of customer care in the claim dept. We have been back and forth wit customer care person by the name of Beth Chung she asked for documents of the flights we have send that to her, after a couple weeks where I contacted them and asked the what taking them so long, to this day no contact from them. Cathay Pacific customer service sucks.
Helpful (0)
|Replies (0)WP
Wayne P
1 reviews | Active since Jan 2020
12 Dec 2024, 13:23
****age luggage
My daughter where on a trip from Soutth africa Oliver Tambo to South Korea on the 11th June as part of the Global Teen initiatives. At arrival she notice that her suitcase was damaged due to poor handling. Then again from her trip back more damages were noticed , she went to Cathay Pacific counter and they've gave her a number to phone with the reference number. It took me a couple of days to contact them. The first contact person was JP MAtsene. He arranged for the suitcase to be collected after photos send. He were also the only person that rep**** to messages. The suitcase were collected in August and they offered a cheap suitcase which we declined. Then we were told to go on the website to get hold of customer care in the claim dept. We have been back and forth wit customer care person by the name of Beth Chung she asked for documents of the flights we have send that to her, after a couple weeks where I contacted them and asked the what taking them so long, to this day no contact from them. Cathay Pacific customer service sucks.
0
Replies (0)FN
Fikile N
1 reviews | Active since Jan 2020
31 Oct 2024, 06:52
Poor Service and *********
Good Day, My husband booked a holiday package for us which was scheduled to take place on the 1st of November. Unfortunately he passed on in September I have reached out to Cathay holiday to cancel and refund the trip and I was advised that they will refund the money back to his account. I've told the agents that his accounts are domant as his deceased and they insisting on paying his account. I have forwarded all relevant documents and still they want to refund on the deceased bank account. I'm in mourning process for my husband they don't seem to care, they don't consider one's need. I have never experienced or heard of such utter nonsense. I fail to understand why pay on a domant account? How will I then receive the refund and I'm being told I need to take it out with his bank.
Helpful (0)
|Replies (0)FN
Fikile N
1 reviews | Active since Jan 2020
31 Oct 2024, 06:52
Poor Service and *********
Good Day, My husband booked a holiday package for us which was scheduled to take place on the 1st of November. Unfortunately he passed on in September I have reached out to Cathay holiday to cancel and refund the trip and I was advised that they will refund the money back to his account. I've told the agents that his accounts are domant as his deceased and they insisting on paying his account. I have forwarded all relevant documents and still they want to refund on the deceased bank account. I'm in mourning process for my husband they don't seem to care, they don't consider one's need. I have never experienced or heard of such utter nonsense. I fail to understand why pay on a domant account? How will I then receive the refund and I'm being told I need to take it out with his bank.
0
Replies (0)LN
Lucky N
1 reviews | Active since Jan 2020
27 Oct 2024, 11:35
Poor Counter Staff Service by Cathay Pacific Staff OR Tambo International Airport
I have experienced the worst service of my life ever. I was scheduled to fly to Hong Kong on 27 October 2024 11:05, and I missed the flight on account of poor staff services of Cathay Pacific Airline. I arrived at the check-in counter at 09h55 and I was told the check-in time is closed and I cannot be assisted, however I was still within their 60 mins operating or closure time. In addition to this, they continued helping a family of 5 to continue their check-in for approximately 10-15 mins and when I asked why was that happening? I was told they have had technical delays which were not disclosed to me. I wouldn't recommend anyone to book with them for any travel, as they've absolutely 0 client/customer services.
Helpful (0)
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Lucky N
1 reviews | Active since Jan 2020
27 Oct 2024, 11:35
Poor Counter Staff Service by Cathay Pacific Staff OR Tambo International Airport
I have experienced the worst service of my life ever. I was scheduled to fly to Hong Kong on 27 October 2024 11:05, and I missed the flight on account of poor staff services of Cathay Pacific Airline. I arrived at the check-in counter at 09h55 and I was told the check-in time is closed and I cannot be assisted, however I was still within their 60 mins operating or closure time. In addition to this, they continued helping a family of 5 to continue their check-in for approximately 10-15 mins and when I asked why was that happening? I was told they have had technical delays which were not disclosed to me. I wouldn't recommend anyone to book with them for any travel, as they've absolutely 0 client/customer services.
0
Replies (0)Jmm
John moabi, malosejohn71@gmail.com
1 reviews | Active since Jan 2020
2 Oct 2024, 13:30
Excellent service fr...
Excellent service from nogthula
Helpful (0)
|Replies (0)Jmm
John moabi, malosejohn71@gmail.com
1 reviews | Active since Jan 2020
2 Oct 2024, 13:30
Excellent service fr...
Excellent service from nogthula
0
Replies (0)SM
Siyasanga M
1 reviews | Active since Jan 2020
26 Aug 2024, 10:10
Terrible Flight Attendants
Out of every time I’ve ever flown with Cathay Pacific, I’ve had from a mediocre to “okay” experience. My worst one by far, was my most recent flight from Japan to South Africa (Flight CX549 + CX749, 22 July 2024)! The flight attendants were rude and unhelpful. The entire flight in both instances I had to take the food tray back by myself as they walked past helping every other person. I asked for milk and sugar for my coffee and the attendant said she would return, she never did. I switched on the light to call for service and nothing. I went all the way to the back to ask for assistance and when I got there, they were chilling and gossiping. Honestly, I’ve always overlooked the service of the flight attendants but the more I fly with Cathay, the more I notice how mean and unhelpful they are in the economy section. Unfortunately, I can’t afford other airlines for my flight route so I’m stuck with such treatment. The plane is comfortable and the food is amazing but the flight attendants! Wow! I’m not coming from a place of entitlement, but, if you pay R18k + for a service, should you not be getting your money’s worth? Or a bit of kindness at the very least??? Anyway, as I was leaving the plane, I thanked them and smiled as I left but was met with a cold glare and no response. They really need to consider training their employees. We’re all tired and going through stuff in life, least you can do on the job is be kind and do what you’re paid for.
Helpful (0)
|Replies (0)SM
Siyasanga M
1 reviews | Active since Jan 2020
26 Aug 2024, 10:10
Terrible Flight Attendants
Out of every time I’ve ever flown with Cathay Pacific, I’ve had from a mediocre to “okay” experience. My worst one by far, was my most recent flight from Japan to South Africa (Flight CX549 + CX749, 22 July 2024)! The flight attendants were rude and unhelpful. The entire flight in both instances I had to take the food tray back by myself as they walked past helping every other person. I asked for milk and sugar for my coffee and the attendant said she would return, she never did. I switched on the light to call for service and nothing. I went all the way to the back to ask for assistance and when I got there, they were chilling and gossiping. Honestly, I’ve always overlooked the service of the flight attendants but the more I fly with Cathay, the more I notice how mean and unhelpful they are in the economy section. Unfortunately, I can’t afford other airlines for my flight route so I’m stuck with such treatment. The plane is comfortable and the food is amazing but the flight attendants! Wow! I’m not coming from a place of entitlement, but, if you pay R18k + for a service, should you not be getting your money’s worth? Or a bit of kindness at the very least??? Anyway, as I was leaving the plane, I thanked them and smiled as I left but was met with a cold glare and no response. They really need to consider training their employees. We’re all tired and going through stuff in life, least you can do on the job is be kind and do what you’re paid for.
0
Replies (0)