CL
Cayley Lodge
Unclaimed Business
CL
Cayley Lodge
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Cayley Lodge
Cayley Lodge has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Cayley Lodge across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sizwe M
1 reviews | Active since Jan 2020
30 Sept 2025, 18:03
Absolutely Incredible Place!!!!!!
We recently spent an unforgettable holiday at *Cayley Mountain Resort* and it truly exceeded all our expectations! From the moment we were greeted with warmth at reception, we knew we were in for a treat. The room we stayed in was absolutely wonderful – comfortable, beautifully appointed, and with breathtaking views that added to the bliss. But what truly makes Cayley Mountain Resort stand out is the abundance of activities for both adults and kids.There's something for everyone, Whether you're looking to unwind, adventure, or simply soak in the stunning surroundings, this place ensures you won't get bored. Honestly, it felt like a dream getaway and we're already planning our next trip back! We highly recommend Cayley Mountain Resort and it's absolutely worth adding to your bucket list for a long, rejuvenating stay amidst beauty. If you're looking for a mix of relaxation, adventure, and memories with family or friends, Cayley Mountain Resort ticks all the boxes.
Helpful (0)
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Sizwe M
1 reviews | Active since Jan 2020
30 Sept 2025, 18:03
Absolutely Incredible Place!!!!!!
We recently spent an unforgettable holiday at *Cayley Mountain Resort* and it truly exceeded all our expectations! From the moment we were greeted with warmth at reception, we knew we were in for a treat. The room we stayed in was absolutely wonderful – comfortable, beautifully appointed, and with breathtaking views that added to the bliss. But what truly makes Cayley Mountain Resort stand out is the abundance of activities for both adults and kids.There's something for everyone, Whether you're looking to unwind, adventure, or simply soak in the stunning surroundings, this place ensures you won't get bored. Honestly, it felt like a dream getaway and we're already planning our next trip back! We highly recommend Cayley Mountain Resort and it's absolutely worth adding to your bucket list for a long, rejuvenating stay amidst beauty. If you're looking for a mix of relaxation, adventure, and memories with family or friends, Cayley Mountain Resort ticks all the boxes.
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Replies (0)B
Barbara
1 reviews | Active since Jan 2020
13 Jun 2024, 14:00
An awesome time we had in your facility
An awesome time we had in your facility. The ambiance was very relaxing and calm. Rooms were very immaculate. Your staff (security, receptionist, boat driver, cleaners, and restaurant staff) were very welcoming and supportive. We have definitely spread the good word to friends and relatives.
Helpful (0)
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Barbara
1 reviews | Active since Jan 2020
13 Jun 2024, 14:00
An awesome time we had in your facility
An awesome time we had in your facility. The ambiance was very relaxing and calm. Rooms were very immaculate. Your staff (security, receptionist, boat driver, cleaners, and restaurant staff) were very welcoming and supportive. We have definitely spread the good word to friends and relatives.
0
Replies (0)CE
Christiaan E
1 reviews | Active since Jan 2020
4 Jan 2024, 09:17
Beekman encourages ***ual Predators !
Good day, My spouse was ***ually harassed at Cayley lodge by the general manager whilst being employed. In the hearing she could not speak for herself and he got a warning ??? Furthermore three weeks later whilst on holiday we had to cut short because she was called for another hearing. She was a fun fanatic and was accused of *****ing ? She spent over budget, but the GM gave her permission ? She received a final warning. With this embarrassment she quit with immediate effect due to you making it clear she is not welcome. What I want to know: How can you expect junior staff to balance a budget ? I am a finance professional and it took me years of studying and rigorous training to master a budgeting system. Secondly; how can you allow the ***ual harassment of ladies in the workplace and then blame them for it ? Thirdly; You broke contact in failing to provide her with a safe working environment and disregarded her leave, how can you hold back her salary owed to her ? Fourthly; You cancelled her medical aid without her permission, your broker is an amateur and gave me all the information via the telephone, breaking the POPIA act ? I have sent numerous emails to your HR and management to no avail, please explain this to me. It's the BEEKMAN WAY remember !
Helpful (0)
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Christiaan E
1 reviews | Active since Jan 2020
4 Jan 2024, 09:17
Beekman encourages ***ual Predators !
Good day, My spouse was ***ually harassed at Cayley lodge by the general manager whilst being employed. In the hearing she could not speak for herself and he got a warning ??? Furthermore three weeks later whilst on holiday we had to cut short because she was called for another hearing. She was a fun fanatic and was accused of *****ing ? She spent over budget, but the GM gave her permission ? She received a final warning. With this embarrassment she quit with immediate effect due to you making it clear she is not welcome. What I want to know: How can you expect junior staff to balance a budget ? I am a finance professional and it took me years of studying and rigorous training to master a budgeting system. Secondly; how can you allow the ***ual harassment of ladies in the workplace and then blame them for it ? Thirdly; You broke contact in failing to provide her with a safe working environment and disregarded her leave, how can you hold back her salary owed to her ? Fourthly; You cancelled her medical aid without her permission, your broker is an amateur and gave me all the information via the telephone, breaking the POPIA act ? I have sent numerous emails to your HR and management to no avail, please explain this to me. It's the BEEKMAN WAY remember !
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Replies (0)NR
Nonkululeko R
1 reviews | Active since Jan 2020
17 Dec 2023, 08:20
Cayley Lodge false advertising
I booked a getaway for myself at Cayley Lodge. From the pictures I saw, it’s a beautiful place. I drove there alone. The access road was terrible. One doesn’t get warned about this. When one books, you’re given the impression that there’s back up power. However, only when you get there, you’re given clarity regarding when their generator will be running. Should there be a power cut or load shedding beyond those hours, you’re expended to sit in the far or make use of a candle that the lodge has provided. I don’t know how a place gets a 4 star rating when you have to use a candle light. The food at the restaurant is terrible. They don’t even provide water in the units. I was suppose to stay for a week, I only stayed two nights. The general manager then told me they would contact me regarding my refund, that hasn’t happened. While the place is beautiful, I wouldn’t recommend it to anyone.
Helpful (0)
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Nonkululeko R
1 reviews | Active since Jan 2020
17 Dec 2023, 08:20
Cayley Lodge false advertising
I booked a getaway for myself at Cayley Lodge. From the pictures I saw, it’s a beautiful place. I drove there alone. The access road was terrible. One doesn’t get warned about this. When one books, you’re given the impression that there’s back up power. However, only when you get there, you’re given clarity regarding when their generator will be running. Should there be a power cut or load shedding beyond those hours, you’re expended to sit in the far or make use of a candle that the lodge has provided. I don’t know how a place gets a 4 star rating when you have to use a candle light. The food at the restaurant is terrible. They don’t even provide water in the units. I was suppose to stay for a week, I only stayed two nights. The general manager then told me they would contact me regarding my refund, that hasn’t happened. While the place is beautiful, I wouldn’t recommend it to anyone.
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Replies (0)S
BK
Bronwyn K
1 reviews | Active since Jan 2020
7 Sept 2023, 06:48
DO NOT GO TO CAYLEY LODGE - waste of your hard earned money! Worst customer care ever experienced!
I wish I could actually give this resort ZERO stars, as that is what they deserve. The most shocking service we have ever received on a holiday. Absolutely NO regard for the customer care, it is just pure daylight ******* and will NOT be returning. ****roach infested, broken toilet, terribly slow water pressure, broken fireplace and had to be moved at 8.30pm with our kids, was a total health hazard and the resort not taking any responsibility or refunding us! DO NOT BOOK CAYLEY LODGE - you will be wasting your hard earned money!
Helpful (0)
|Replies (0)BK
Bronwyn K
1 reviews | Active since Jan 2020
7 Sept 2023, 06:48
DO NOT GO TO CAYLEY LODGE - waste of your hard earned money! Worst customer care ever experienced!
I wish I could actually give this resort ZERO stars, as that is what they deserve. The most shocking service we have ever received on a holiday. Absolutely NO regard for the customer care, it is just pure daylight ******* and will NOT be returning. ****roach infested, broken toilet, terribly slow water pressure, broken fireplace and had to be moved at 8.30pm with our kids, was a total health hazard and the resort not taking any responsibility or refunding us! DO NOT BOOK CAYLEY LODGE - you will be wasting your hard earned money!
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Replies (0)JR
Jeevren R
1 reviews | Active since Jan 2020
9 Aug 2023, 18:37
False advertising coupled with poor service
I booked for a second holiday at Cayley Lodge for 5nights from 04 August 2023 to 09 August 2023. My first experience was great in terms of location and the actual villa ( 3 bedroom).The reception and overall staff attitude was extremely poor and unprofessional.This was worrisome as this resort prices itself in the same category as superior lodges which we frequent.However, I passed this off as a unique experience and booked a second time. At the cost od R17 000 , I booked an advertised 2 bedroom villa. My excitement quickly dissipated at reception on meeting the extremely rude staff present.She hurriedly checked us in without a proper greeting, smile nor introduction and failed to prepare me for the horror to follow.The 2 bedroom villa is in actuality a 3 bedroom villa where you share the remaining room with another unknown person.Despite the separate doors and communal entrance,it is less than comfortable. This should be advertised as 2 bedroom apartments within a 3 bedroom villa.Similarly a 1 bedroom villa is shared with 2 others. Room service was at 12. On 1 day it was at 3pm because they had a"meeting". The facilities are dated and the only positive is the great location. I have complained on their website, with no response. From chatting to other disgruntled individuals there, it is evident that customer service is not a priority. We are lured to a "luxury" accommodation without room heaters using false promise. The final straw for me is the icy showers our family endured on 2 consecutive mornings. Lastly, their "unlimited wifi " is limited. I will not spend another cent of my hard-earned money with a return to this "lodge" or any other Beekman Bros property.
Helpful (0)
|Replies (0)JR
Jeevren R
1 reviews | Active since Jan 2020
9 Aug 2023, 18:37
False advertising coupled with poor service
I booked for a second holiday at Cayley Lodge for 5nights from 04 August 2023 to 09 August 2023. My first experience was great in terms of location and the actual villa ( 3 bedroom).The reception and overall staff attitude was extremely poor and unprofessional.This was worrisome as this resort prices itself in the same category as superior lodges which we frequent.However, I passed this off as a unique experience and booked a second time. At the cost od R17 000 , I booked an advertised 2 bedroom villa. My excitement quickly dissipated at reception on meeting the extremely rude staff present.She hurriedly checked us in without a proper greeting, smile nor introduction and failed to prepare me for the horror to follow.The 2 bedroom villa is in actuality a 3 bedroom villa where you share the remaining room with another unknown person.Despite the separate doors and communal entrance,it is less than comfortable. This should be advertised as 2 bedroom apartments within a 3 bedroom villa.Similarly a 1 bedroom villa is shared with 2 others. Room service was at 12. On 1 day it was at 3pm because they had a"meeting". The facilities are dated and the only positive is the great location. I have complained on their website, with no response. From chatting to other disgruntled individuals there, it is evident that customer service is not a priority. We are lured to a "luxury" accommodation without room heaters using false promise. The final straw for me is the icy showers our family endured on 2 consecutive mornings. Lastly, their "unlimited wifi " is limited. I will not spend another cent of my hard-earned money with a return to this "lodge" or any other Beekman Bros property.
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Replies (0)CS
Claudia S
1 reviews | Active since Jan 2020
4 Apr 2023, 18:41
Dont pay good money for bad service!
We booked in for the Easter weekend and on arrival, the receptionist provided me a form to complete. It did not reflect the booking as my name and I highlighted this to her. I explained that wasnt my name. She insisted that I should just add my details to the form. We were then given the keys to the unit. We found that the unit wasnt to our expectation and did complain at reception but the staff were very unfriendly and not interested in helping. When we arrived back home, we provided this feedback to our travel agent who then informed us that the Cayley Lodge receptionist actually booked us in the incorrect apartment. We paid for a luxury unit but actually got a very standard unit! Upon enquiring with them, they admitted that they were wrong and we would receive a free stay but to this day even after lawyers and hundreds of phonecalls, we have not received a refund nor voucher for a stay. Pathetic service from the so called manager who promises he will phone back but never does!
Helpful (0)
|Replies (0)CS
Claudia S
1 reviews | Active since Jan 2020
4 Apr 2023, 18:41
Dont pay good money for bad service!
We booked in for the Easter weekend and on arrival, the receptionist provided me a form to complete. It did not reflect the booking as my name and I highlighted this to her. I explained that wasnt my name. She insisted that I should just add my details to the form. We were then given the keys to the unit. We found that the unit wasnt to our expectation and did complain at reception but the staff were very unfriendly and not interested in helping. When we arrived back home, we provided this feedback to our travel agent who then informed us that the Cayley Lodge receptionist actually booked us in the incorrect apartment. We paid for a luxury unit but actually got a very standard unit! Upon enquiring with them, they admitted that they were wrong and we would receive a free stay but to this day even after lawyers and hundreds of phonecalls, we have not received a refund nor voucher for a stay. Pathetic service from the so called manager who promises he will phone back but never does!
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Replies (0)