CS
Cb Stores
Unclaimed Business
CS
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMG
Mukovhe G
1 reviews | Active since Jan 2020
18 Dec 2023, 06:31
Unskilled stuff members
I was shopping at Alexandra Cb store at Plaza I received very bad customer service from security to manager everyone in store have a bad attitude and treat customers in bad ways also I was wondering why that store always empty is treatment that customers get from stuff and I don't think I'll refer someone to shop at Cb store Alexandra Plaza
Helpful (0)
|Replies (0)MG
Mukovhe G
1 reviews | Active since Jan 2020
18 Dec 2023, 06:31
Unskilled stuff members
I was shopping at Alexandra Cb store at Plaza I received very bad customer service from security to manager everyone in store have a bad attitude and treat customers in bad ways also I was wondering why that store always empty is treatment that customers get from stuff and I don't think I'll refer someone to shop at Cb store Alexandra Plaza
0
Replies (0)FR
LL
Lerato L
1 reviews | Active since Jan 2020
23 Mar 2023, 18:24
Am writing this due to my experience with Cb Stores promotions that was held unfairly
Good day Am Lerato am writing this text seeking for your help regarding Facebook promotions.Since I won on August 2022 giveaway at Cb Stores page they haven't sent my prize I tried to text and call them till today there is no response from them Thanks in advance Regards Lerato M
Helpful (0)
|Replies (0)LL
Lerato L
1 reviews | Active since Jan 2020
23 Mar 2023, 18:24
Am writing this due to my experience with Cb Stores promotions that was held unfairly
Good day Am Lerato am writing this text seeking for your help regarding Facebook promotions.Since I won on August 2022 giveaway at Cb Stores page they haven't sent my prize I tried to text and call them till today there is no response from them Thanks in advance Regards Lerato M
0
Replies (0)NS
Nozipho S
1 reviews | Active since Jan 2020
24 Apr 2021, 02:14
Bad staff attitude at Cb store Hazyview mall
On the 23th of April on my pre birthday I was doing a final shopping for my birthday dinner at Hazyview blue hazy mall, as a regular at Cb store I went there with my friend to get few items, little did we know that was the biggest mistake of our life. We walked in with our hands d full of other items we had bought from somewhere else and honestly I knew that Cb stores did not have a parcel counter and I was fine with it been shopping there for a while and different ones , we went in and as we got in we noticed a lady standing by the first table at the door. She was standing next to a table that had a sanitizer well because she did not acknowledge us and she immediately faced the opposite direction we did not think she was the shop staff,ok we sanitized oursleves but it was a difficult task seens our hands were caring staff and that resulted in everything falling apart, the sanitizer falling on the floor and other staff like tape that was on the table. As I was picking up the sanitizer I noticed the girl moved an inch away like she did not want to be part of this saga, her attitude was showing us she does not want to be bothered,for a second I thought she was a customer waiting for someone who was already paying at the till. But I observed onyl to find out that was not the case, I then politely asked the her if she is working at the store by that time she is still facing the opposite direction as she turned around I saw her face mask with Cb's logo there and there I was shocked and sick to my tummy. To be honestly I did not hear her say yes or no but in that instead I was puzzled and upset of her behavior. I then asked her why is she not assisting us since she can see we are struggling to sanitize ourselves she just looked at us like we are crazy under her mask with a stinky attitude and did not say anything. Her body posture, her attitude everything about her was just unacceptable. I wanted to let this go but I felt no this lady has not respect for her customers. I then asked to speak to a manager, one lady who was mopping the floor was hesitant as I believe she was trying to protect her she just pointed the same lady and said she is also one of the manager's. Oh OK how nice I was like no I want another manager because I did not believe her or I could not really believe that a whole store manager can behave like that. What will she be teaching the junior staff as this was a very bad example. The lady who was mopping then pointed us another lady at the till. I went to the lady her name was Valencia, told her what happened to my surprise she as well did not seem embarrassed or disappointed about the behavior of the other lady, from there I realized I am wasting my time. And by that time I am getting more and more angrier, she then said I apologize on her behalf. I said to her well that's bull because she is standing there probably laughing at us and yet you are here apologizing on her behalf it does not work like that. Honestly I don't even believe her apology was geniune, she then took us to this Adronica lady for her to apologize but girl was ready to argue with me. But could not deny anything i said. She also apologized with her same bad attitude, her body language was off and I told her straight it was nof sincere she just wanted to get rid of us as we were annoying her,honestly I became more angrier. Because this lady still does not see anything wrong despite her apology, her mind and attitude said something else. From there I decided I am no longer interested in shopping at that shop anymore as I could see I was not welcomed and my money was not valued. Let me tell you right now my day was RUINED at that store, I have concluded to avoid going to them ever again. This Adronica lady does not want to be there, she is forced to work that's the only explanation I have or either she must have hated her job so much to act like this. Sometimes I do sympathise with people and try to understand that maybe they had a long day but that Adronica was just standing there doing nothing whe other's were cleaning and actually doing what they were paid for. As I am writing this now I even feel maybe if the other staff members weren't busy we wouldn't had this experience. We are in a economic crisis where people are counting their blessings to at least have a job including me but I feel like this one particular lady thinks we are actually doing her a favor by shopping at Cb store she does not need us as her customers. Well she can be happy me and my friend will never ever set our foot in that shop again!!! Goodluck to them.
Helpful (0)
|Replies (0)NS
Nozipho S
1 reviews | Active since Jan 2020
24 Apr 2021, 02:14
Bad staff attitude at Cb store Hazyview mall
On the 23th of April on my pre birthday I was doing a final shopping for my birthday dinner at Hazyview blue hazy mall, as a regular at Cb store I went there with my friend to get few items, little did we know that was the biggest mistake of our life. We walked in with our hands d full of other items we had bought from somewhere else and honestly I knew that Cb stores did not have a parcel counter and I was fine with it been shopping there for a while and different ones , we went in and as we got in we noticed a lady standing by the first table at the door. She was standing next to a table that had a sanitizer well because she did not acknowledge us and she immediately faced the opposite direction we did not think she was the shop staff,ok we sanitized oursleves but it was a difficult task seens our hands were caring staff and that resulted in everything falling apart, the sanitizer falling on the floor and other staff like tape that was on the table. As I was picking up the sanitizer I noticed the girl moved an inch away like she did not want to be part of this saga, her attitude was showing us she does not want to be bothered,for a second I thought she was a customer waiting for someone who was already paying at the till. But I observed onyl to find out that was not the case, I then politely asked the her if she is working at the store by that time she is still facing the opposite direction as she turned around I saw her face mask with Cb's logo there and there I was shocked and sick to my tummy. To be honestly I did not hear her say yes or no but in that instead I was puzzled and upset of her behavior. I then asked her why is she not assisting us since she can see we are struggling to sanitize ourselves she just looked at us like we are crazy under her mask with a stinky attitude and did not say anything. Her body posture, her attitude everything about her was just unacceptable. I wanted to let this go but I felt no this lady has not respect for her customers. I then asked to speak to a manager, one lady who was mopping the floor was hesitant as I believe she was trying to protect her she just pointed the same lady and said she is also one of the manager's. Oh OK how nice I was like no I want another manager because I did not believe her or I could not really believe that a whole store manager can behave like that. What will she be teaching the junior staff as this was a very bad example. The lady who was mopping then pointed us another lady at the till. I went to the lady her name was Valencia, told her what happened to my surprise she as well did not seem embarrassed or disappointed about the behavior of the other lady, from there I realized I am wasting my time. And by that time I am getting more and more angrier, she then said I apologize on her behalf. I said to her well that's bull because she is standing there probably laughing at us and yet you are here apologizing on her behalf it does not work like that. Honestly I don't even believe her apology was geniune, she then took us to this Adronica lady for her to apologize but girl was ready to argue with me. But could not deny anything i said. She also apologized with her same bad attitude, her body language was off and I told her straight it was nof sincere she just wanted to get rid of us as we were annoying her,honestly I became more angrier. Because this lady still does not see anything wrong despite her apology, her mind and attitude said something else. From there I decided I am no longer interested in shopping at that shop anymore as I could see I was not welcomed and my money was not valued. Let me tell you right now my day was RUINED at that store, I have concluded to avoid going to them ever again. This Adronica lady does not want to be there, she is forced to work that's the only explanation I have or either she must have hated her job so much to act like this. Sometimes I do sympathise with people and try to understand that maybe they had a long day but that Adronica was just standing there doing nothing whe other's were cleaning and actually doing what they were paid for. As I am writing this now I even feel maybe if the other staff members weren't busy we wouldn't had this experience. We are in a economic crisis where people are counting their blessings to at least have a job including me but I feel like this one particular lady thinks we are actually doing her a favor by shopping at Cb store she does not need us as her customers. Well she can be happy me and my friend will never ever set our foot in that shop again!!! Goodluck to them.
0
Replies (0)SMAM
Samm Ma Alicia Mpala
1 reviews | Active since Jan 2020
9 Feb 2021, 06:33
CB stores
Their stores are always very clean with good customer services .Good quality of clothes for very low and affordable prizes even to little income households. Covid 19 regulations are followed stricyly
Helpful (0)
|Replies (0)SMAM
Samm Ma Alicia Mpala
1 reviews | Active since Jan 2020
9 Feb 2021, 06:33
CB stores
Their stores are always very clean with good customer services .Good quality of clothes for very low and affordable prizes even to little income households. Covid 19 regulations are followed stricyly
0
Replies (0)SBF
Simoné B Foto's
1 reviews | Active since Jan 2020
30 Jan 2018, 12:24
Two problems!
I bought some shirts on sale, on Thursday the 25th. One shirt was torn, and the other didn't sit nicely. I went back to return the two on the 26th. This was not allowed because it was sale items. Which is the first problem. Only after I had already paid for all the items, was I informed that I could not return it for my money. I took it home to think about what I would exchange it for, so as not to make any rash decisions and possibly having to return once again, to be dealt with in an unhelpful manner another time. On Tuesday the 30th I went back to the store and chose some shoes to exchange the unwanted shirts with. When I got to the till, I was informed that the shoes are five cents cheaper than the items for exchange, but this was not a problem for me. Losing five cents won't make me bankrupt. I was informed that the problem is that the till cannot be opened unless the amounts are the same, in other words I have to either choose a more expensive item, or go choose a second item. Which means I have to spend yet more money, whereas all I wanted was my money back on the shirts!
Helpful (0)
|Replies (0)SBF
Simoné B Foto's
1 reviews | Active since Jan 2020
30 Jan 2018, 12:24
Two problems!
I bought some shirts on sale, on Thursday the 25th. One shirt was torn, and the other didn't sit nicely. I went back to return the two on the 26th. This was not allowed because it was sale items. Which is the first problem. Only after I had already paid for all the items, was I informed that I could not return it for my money. I took it home to think about what I would exchange it for, so as not to make any rash decisions and possibly having to return once again, to be dealt with in an unhelpful manner another time. On Tuesday the 30th I went back to the store and chose some shoes to exchange the unwanted shirts with. When I got to the till, I was informed that the shoes are five cents cheaper than the items for exchange, but this was not a problem for me. Losing five cents won't make me bankrupt. I was informed that the problem is that the till cannot be opened unless the amounts are the same, in other words I have to either choose a more expensive item, or go choose a second item. Which means I have to spend yet more money, whereas all I wanted was my money back on the shirts!
0
Replies (0)TT
Tiisetso T
1 reviews | Active since Jan 2020
2 Sept 2015, 13:01
Overcharged and no refund
My brother was leaving to Free State for our auntie's funeral, i went to CB Stores at Jabulani mall , Soweto to buy him a travelling bag. \Zanele"the consultant swiped the card and she said the speed point is off line but she did no give me the receipt showing that it was off line or declined. The amount of R 119.95 was debited from the card not knowing"
Helpful (0)
|Replies (0)TT
Tiisetso T
1 reviews | Active since Jan 2020
2 Sept 2015, 13:01
Overcharged and no refund
My brother was leaving to Free State for our auntie's funeral, i went to CB Stores at Jabulani mall , Soweto to buy him a travelling bag. \Zanele"the consultant swiped the card and she said the speed point is off line but she did no give me the receipt showing that it was off line or declined. The amount of R 119.95 was debited from the card not knowing"
0
Replies (0)