CP
Cebu Pacific Air
Unclaimed Business
CP
Cebu Pacific Air
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ryder Q
1 reviews | Active since Jan 2020
18 Nov 2023, 07:01
all around just meh
Its an ok airline nothing special, crew is not as well dressed as Philippine airline nor is the service as good. You have to pay for the food on flight which is literally the first time I see this every single airline Ive ever used never charged but ok....
Helpful (0)
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Ryder Q
1 reviews | Active since Jan 2020
18 Nov 2023, 07:01
all around just meh
Its an ok airline nothing special, crew is not as well dressed as Philippine airline nor is the service as good. You have to pay for the food on flight which is literally the first time I see this every single airline Ive ever used never charged but ok....
0
Replies (0)PH
Philip H
1 reviews | Active since Jan 2020
13 Feb 2020, 08:30
Worst Experience With An Airline I've Ever Had
I would give 0 stars if it were possible. I booked four double tickets for my fiance and I for our Honeymoon in April/May. Within a month of booking, the airline had changed EVERY single flight that I had booked, not only changing the times drastically but also changing direct flights to ones with long layovers far off the direct route. Being my honeymoon, I am also not willing to take the risk of them changing flights again last minute, making me miss flights and accommodation bookings, so I asked for a fuill refund on all flights in addition to one flight from Cebu to Singapore with a different carrier (I will not be going to the Philippines anymore because of this airline). The airline's website does not give you an email address to follow up on, so I had to go onto Facebook and spend an hour going through popup menus with a chat-bot before finally getting the option to email a living person. I got a response the following day asking for my invoices, which I provided. I specifically asked Essie from Customer Care to acknowledge receipt of the documents, but have still received nothing in response. The following week, I get an email from Essie saying that I have not responded and they will close my ticket number. I have tried to communicate with them using both a Hotmail address and a Gmail address, but they ignore every one. I don't believe for a second that all of my emails are simply not going through. This is by far the worst experience with any airline that I have ever had, made worse by the fact that they have so negatively impacted on my honeymoon.
Helpful (0)
|Replies (0)PH
Philip H
1 reviews | Active since Jan 2020
13 Feb 2020, 08:30
Worst Experience With An Airline I've Ever Had
I would give 0 stars if it were possible. I booked four double tickets for my fiance and I for our Honeymoon in April/May. Within a month of booking, the airline had changed EVERY single flight that I had booked, not only changing the times drastically but also changing direct flights to ones with long layovers far off the direct route. Being my honeymoon, I am also not willing to take the risk of them changing flights again last minute, making me miss flights and accommodation bookings, so I asked for a fuill refund on all flights in addition to one flight from Cebu to Singapore with a different carrier (I will not be going to the Philippines anymore because of this airline). The airline's website does not give you an email address to follow up on, so I had to go onto Facebook and spend an hour going through popup menus with a chat-bot before finally getting the option to email a living person. I got a response the following day asking for my invoices, which I provided. I specifically asked Essie from Customer Care to acknowledge receipt of the documents, but have still received nothing in response. The following week, I get an email from Essie saying that I have not responded and they will close my ticket number. I have tried to communicate with them using both a Hotmail address and a Gmail address, but they ignore every one. I don't believe for a second that all of my emails are simply not going through. This is by far the worst experience with any airline that I have ever had, made worse by the fact that they have so negatively impacted on my honeymoon.
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Replies (0)