Handed over after making an arrangement

After completing a debit order form, they kept quiet and didn't let me know that they cant debit discovery bank. 2 months later they let me know and I advise ill make an eft end of October. Mid October they put a listing under my name. I now have a default on my credit record after i have made payment arrangements and completed a debit order form. Consultant Nonhlanhla Mkhumbuzi, I needed that default removed under my name.