CC
Cell c device insurance
Unclaimed Business
CC
Cell c device insurance
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cell C Device Insurance receives overwhelmingly negative feedback. Customers consistently report extremely slow claims processing, often waiting months without resolution. A recurring frustration is the lack of proactive communication, forcing claimants to make repeated follow-up calls for any updates. Reviewers highlight confusion around coverage, with some discovering devices were not insured despite paying premiums. The involvement of multiple third parties, including Hollard and World Advisory Services, adds complexity and reduces accountability. Unprofessional customer service interactions and claim rejections without prior notification further erode trust.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Cell c device insurance
Based on recent customer reviews, Cell C Device Insurance receives overwhelmingly negative feedback. Customers consistently report extremely slow claims processing, often waiting months without resolution. A recurring frustration is the lack of proactive communication, forcing claimants to make repeated follow-up calls for any updates. Reviewers highlight confusion around coverage, with some discovering devices were not insured despite paying premiums. The involvement of multiple third parties, including Hollard and World Advisory Services, adds complexity and reduces accountability. Unprofessional customer service interactions and claim rejections without prior notification further erode trust.
Cell c device insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Cell c device insurance across 45 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNJ
Ntanda J
1 reviews | Active since Jan 2020
8 Jan 2026, 12:46
Terrible claim process and customer service
The worst insurance company ever (Cell C, Hollard Insurance, World Advisory Services) I submitted my claim for the lost phone on the 17/12/2025, till to date I have not received it. They do not tell you their ridiculous lead -times upfront. As things stands, I am waiting for the device to be ordered/delivered since yesterday and it should take about 5-7 working days. For the claim to progress I had to constantly call every single day for follow up. After every call I get an update after via sms, if I do not call there is no update. I sems like someone must be reminded there by WAS to work on the claim. I had to submit 2 different claims for device and sim card separate. Worst part I submitted the invoice for the sim swap claim (as I was advised by the agent, no mentioning of the claim form) for the sim swap on 05/01/2026, I only received response on the 07/01/2026 advising me to submit the form and the tax invoice (despite me submitting the invoice and the banking details) on the very same mail the claim form was not attached by Cell C which means I had to call to request the form. [#Ref: 5370868] [#Ref: 5396963]. Cell C does not tell you that the insurance is administered by the third party (Hollard), Hollard does not inform you that the claim is handled by their third part. Wait until you claim and you will see flames. Cell C Hollard Insurance WAS - handling the claims process.
Helpful (0)
|Replies (0)NJ
Ntanda J
1 reviews | Active since Jan 2020
8 Jan 2026, 12:46
Terrible claim process and customer service
The worst insurance company ever (Cell C, Hollard Insurance, World Advisory Services) I submitted my claim for the lost phone on the 17/12/2025, till to date I have not received it. They do not tell you their ridiculous lead -times upfront. As things stands, I am waiting for the device to be ordered/delivered since yesterday and it should take about 5-7 working days. For the claim to progress I had to constantly call every single day for follow up. After every call I get an update after via sms, if I do not call there is no update. I sems like someone must be reminded there by WAS to work on the claim. I had to submit 2 different claims for device and sim card separate. Worst part I submitted the invoice for the sim swap claim (as I was advised by the agent, no mentioning of the claim form) for the sim swap on 05/01/2026, I only received response on the 07/01/2026 advising me to submit the form and the tax invoice (despite me submitting the invoice and the banking details) on the very same mail the claim form was not attached by Cell C which means I had to call to request the form. [#Ref: 5370868] [#Ref: 5396963]. Cell C does not tell you that the insurance is administered by the third party (Hollard), Hollard does not inform you that the claim is handled by their third part. Wait until you claim and you will see flames. Cell C Hollard Insurance WAS - handling the claims process.
0
Replies (0)GN
Gaki N
1 reviews | Active since Jan 2020
6 Jan 2026, 10:31
Cell c insurance bad 👎 very bad I regret the day I switched to them
Cell insurance is a disaster I put a claim on the 22/12/2025 with all documents submitted at one of their branch to this day to feedback from them,I phone I was told my claim was send for assessment and the staff is on leave I should call after the 7th imagine a whole company .Attend to my claim and plz give feedback u have all my details email/cell No .
Helpful (0)
|Replies (0)GN
Gaki N
1 reviews | Active since Jan 2020
6 Jan 2026, 10:31
Cell c insurance bad 👎 very bad I regret the day I switched to them
Cell insurance is a disaster I put a claim on the 22/12/2025 with all documents submitted at one of their branch to this day to feedback from them,I phone I was told my claim was send for assessment and the staff is on leave I should call after the 7th imagine a whole company .Attend to my claim and plz give feedback u have all my details email/cell No .
0
Replies (0)MM
Masentle M
1 reviews | Active since Jan 2020
10 Dec 2025, 11:30
False adverti*****t
The cell c device insurance would gladly debit money from month to month. When is time to claim and circumstances happen in when incase of losing. They add to your trauma and would even sympathize but taking the money they gladly do so and decline your claims
Helpful (0)
|Replies (0)MM
Masentle M
1 reviews | Active since Jan 2020
10 Dec 2025, 11:30
False adverti*****t
The cell c device insurance would gladly debit money from month to month. When is time to claim and circumstances happen in when incase of losing. They add to your trauma and would even sympathize but taking the money they gladly do so and decline your claims
0
Replies (0)SS
Solly S
1 reviews | Active since Jan 2020
3 Sept 2025, 05:15
Bad mannered service consultant
My ID number is 7811025421085, I am writing to express my profound dissatisfaction following my recent interaction with your customer service team, specifically during my phone call on 02 September at 15:37 regarding my insurance claim. This experience was not only disappointing but also indicative of a larger systemic issue within your customer service protocols. Upon initiating the call with the expectation of receiving assistance, I was met with an unprofessional atmosphere that was regrettably underscored by an apparent lack of dedication to customer care. The representative I spoke with matched a tone of exuberant energy with a confrontational approach, transforming what should have been a constructive dialogue into a distressing exchange. I found the individual to be more interested in debating the particulars of my situation than in truly listening to my concerns—an unfortunate and, I would argue, unacceptable lapse in communication skills. As our conversation progressed, it became increasingly evident that my attempts to provide context regarding my claim were met with dismissiveness rather than support. This culminated in the representative abruptly terminating the call, quite literally banging the phone down on me, which I found not only disrespectful but also indicative of a significant failure in training and customer service standards at Cell C. Such behaviour not only speaks poorly of the representative in question but also reflects a broader issue that undermines your company’s reputation. This incident is not an isolated one; it is part of a distressing pattern I have experienced with your organisation. On multiple occasions, I have encountered a lack of professionalism and competence among your staff. It is exceedingly disheartening to note that what should be a straightforward process, such as managing an insurance claim, is marred by unnecessary complications and inappropriate customer service behaviour. As a long-standing customer, I have always held Cell C in a position of trust, believing that my concerns would be handled with diligence and respect. However, my latest experience has left me questioning the efficacy of your customer support and the calibre of employees you choose to represent your brand. It is imperative that your staff are imbued with the necessary training to treat customers with the respect and consideration they deserve. The absence of such training not only reflects poorly on your company but also diminishes customer loyalty across the board. I urge you to take this complaint seriously and enact the necessary changes to enhance your customer service training protocols. Customers should never feel disrespected or dismissed when reaching out for assistance, and such encounters should never result in feeling belittled or neglected. Thank you for taking the time to consider my complaint. I hope for a prompt response detailing how you intend to address these issues, as it is essential for rebuilding the trust that has regrettably been lost. Yours sincerely, Solly
Helpful (0)
|Replies (0)SS
Solly S
1 reviews | Active since Jan 2020
3 Sept 2025, 05:15
Bad mannered service consultant
My ID number is 7811025421085, I am writing to express my profound dissatisfaction following my recent interaction with your customer service team, specifically during my phone call on 02 September at 15:37 regarding my insurance claim. This experience was not only disappointing but also indicative of a larger systemic issue within your customer service protocols. Upon initiating the call with the expectation of receiving assistance, I was met with an unprofessional atmosphere that was regrettably underscored by an apparent lack of dedication to customer care. The representative I spoke with matched a tone of exuberant energy with a confrontational approach, transforming what should have been a constructive dialogue into a distressing exchange. I found the individual to be more interested in debating the particulars of my situation than in truly listening to my concerns—an unfortunate and, I would argue, unacceptable lapse in communication skills. As our conversation progressed, it became increasingly evident that my attempts to provide context regarding my claim were met with dismissiveness rather than support. This culminated in the representative abruptly terminating the call, quite literally banging the phone down on me, which I found not only disrespectful but also indicative of a significant failure in training and customer service standards at Cell C. Such behaviour not only speaks poorly of the representative in question but also reflects a broader issue that undermines your company’s reputation. This incident is not an isolated one; it is part of a distressing pattern I have experienced with your organisation. On multiple occasions, I have encountered a lack of professionalism and competence among your staff. It is exceedingly disheartening to note that what should be a straightforward process, such as managing an insurance claim, is marred by unnecessary complications and inappropriate customer service behaviour. As a long-standing customer, I have always held Cell C in a position of trust, believing that my concerns would be handled with diligence and respect. However, my latest experience has left me questioning the efficacy of your customer support and the calibre of employees you choose to represent your brand. It is imperative that your staff are imbued with the necessary training to treat customers with the respect and consideration they deserve. The absence of such training not only reflects poorly on your company but also diminishes customer loyalty across the board. I urge you to take this complaint seriously and enact the necessary changes to enhance your customer service training protocols. Customers should never feel disrespected or dismissed when reaching out for assistance, and such encounters should never result in feeling belittled or neglected. Thank you for taking the time to consider my complaint. I hope for a prompt response detailing how you intend to address these issues, as it is essential for rebuilding the trust that has regrettably been lost. Yours sincerely, Solly
0
Replies (0)CS
Chaka S
1 reviews | Active since Jan 2020
31 Jul 2025, 09:33
My Insured Device Is Missing – No Accountability from Cell C
I am beyond frustrated with Cell C Device Insurance. I insured what I believed were three devices, only to be told later that only one was actually covered — with no notification or explanation given. I received no SMS, email, or call regarding the other two devices being dropped, despite both my number (064 457 5927) and my partner’s (074 587 3407) being listed in the insurance documents. Even more serious: my insured device is now MISSING. I was informed by a consultant at Cell C Device Insurance that the device had been sent to Cell C Sandton City branch “a long time ago.” However, when I followed up with the branch, including speaking with Tshepiso, they confirmed the device was never received. I’ve been communicating via email with Busisiwe Mazwi, but to this day: I have received no dispatch date No tracking number No proof of delivery No explanation or ownership of the missing device This is a clear failure in chain of custody, communication, and responsibility. I have now escalated the matter to the Ombudsman and requested a formal disciplinary investigation into: The Cell C Device Insurance consultants involved The Sandton City branch I expect a full written response and for Cell C to take accountability for my missing device. This experience has been unacceptable and highly stressful. Submitted by: Chaka Ishmael Segone Claim Reference: [457304/4619300] Status: Escalated to Ombudsman
Helpful (0)
|Replies (0)CS
Chaka S
1 reviews | Active since Jan 2020
31 Jul 2025, 09:33
My Insured Device Is Missing – No Accountability from Cell C
I am beyond frustrated with Cell C Device Insurance. I insured what I believed were three devices, only to be told later that only one was actually covered — with no notification or explanation given. I received no SMS, email, or call regarding the other two devices being dropped, despite both my number (064 457 5927) and my partner’s (074 587 3407) being listed in the insurance documents. Even more serious: my insured device is now MISSING. I was informed by a consultant at Cell C Device Insurance that the device had been sent to Cell C Sandton City branch “a long time ago.” However, when I followed up with the branch, including speaking with Tshepiso, they confirmed the device was never received. I’ve been communicating via email with Busisiwe Mazwi, but to this day: I have received no dispatch date No tracking number No proof of delivery No explanation or ownership of the missing device This is a clear failure in chain of custody, communication, and responsibility. I have now escalated the matter to the Ombudsman and requested a formal disciplinary investigation into: The Cell C Device Insurance consultants involved The Sandton City branch I expect a full written response and for Cell C to take accountability for my missing device. This experience has been unacceptable and highly stressful. Submitted by: Chaka Ishmael Segone Claim Reference: [457304/4619300] Status: Escalated to Ombudsman
0
Replies (0)CS
Chaka S
1 reviews | Active since Jan 2020
21 Jul 2025, 12:55
Still No Resolution Escalated to Ombudsman
I submitted a claim for my damaged phone on 13 June 2025. I was told by Cell C that both devices on my contract were insured, and even the store confirmed this when I filed the claim. A month later, the insurance company (Hollard Device Insurance) rejected my claim, saying the second device wasn’t covered due to failed debit orders — yet I was never notified by email, SMS, or any other form. No cancellation notice was sent to me. Cell C called me after I posted my previous review, but only repeated the insurance explanation. They have not taken any accountability for the misinformation I received. I have now filed a formal complaint with the National Financial Ombud Scheme (NFO). This is unfair, misleading, and poorly handled by both Cell C and Hollard. Claim refs: 4573048 / 4619300 Name: Ishmael Chaka Segone
Helpful (0)
|Replies (0)CS
Chaka S
1 reviews | Active since Jan 2020
21 Jul 2025, 12:55
Still No Resolution Escalated to Ombudsman
I submitted a claim for my damaged phone on 13 June 2025. I was told by Cell C that both devices on my contract were insured, and even the store confirmed this when I filed the claim. A month later, the insurance company (Hollard Device Insurance) rejected my claim, saying the second device wasn’t covered due to failed debit orders — yet I was never notified by email, SMS, or any other form. No cancellation notice was sent to me. Cell C called me after I posted my previous review, but only repeated the insurance explanation. They have not taken any accountability for the misinformation I received. I have now filed a formal complaint with the National Financial Ombud Scheme (NFO). This is unfair, misleading, and poorly handled by both Cell C and Hollard. Claim refs: 4573048 / 4619300 Name: Ishmael Chaka Segone
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Replies (0)nO
nobulali O
1 reviews | Active since Jan 2020
11 Jul 2025, 03:50
Poor service
I lodge a complaint but still no response,it's almost a week now.
Helpful (0)
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nobulali O
1 reviews | Active since Jan 2020
11 Jul 2025, 03:50
Poor service
I lodge a complaint but still no response,it's almost a week now.
0
Replies (0)nO
nobulali O
1 reviews | Active since Jan 2020
30 Jun 2025, 07:49
Unhappy consumer
I have a contract with cellC,I am having a problem with them for double deducting my account with no agreement of doing so,also deducting the monthly payment anyday of the month that's causing a huge negative impact on my bank account... CellC device insurance, my insurance was canceled and I made arrangements to reinstate it a month ago,when I made calls to find out why they are not deducting monthly payment I was told the status still shows canceled
Helpful (0)
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nobulali O
1 reviews | Active since Jan 2020
30 Jun 2025, 07:49
Unhappy consumer
I have a contract with cellC,I am having a problem with them for double deducting my account with no agreement of doing so,also deducting the monthly payment anyday of the month that's causing a huge negative impact on my bank account... CellC device insurance, my insurance was canceled and I made arrangements to reinstate it a month ago,when I made calls to find out why they are not deducting monthly payment I was told the status still shows canceled
0
Replies (0)