CC
Cell Comfort
Unclaimed Business
CC
Cell Comfort
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSL
Sithembiso L
1 reviews | Active since Jan 2020
9 Jan 2024, 08:44
Fed-up with CELL C!!!
I have had horrible experience with my Cell C month to month data contract which I cancelled!! I requested a cancelation of the contract because they were no longer charging me the inial contract amount of R148, 99 instead they were now charging me R320 which I new nothing about. I also had serious network issues hence the request to have the contract canceled. When i requested the cancelation they told me to pay all outstanding amounts which i did & sent proof of payments. My number 0622086851 was switched from data contract to prepaid immediately when i paid up. They have been giving me a run around for at least 2years now. I was handed over to Shabir Shaik (SSDA) Attorneys on 15 April 2023, than to Nubert Attorneys without informing me & now I have been black listed for a paid-up contract! I have spoken to the following Cell C consultants: 1. Neo Mokoena #2306060000064604 2. Nokuphila Masango #2308300000109792 3. Keamogetswe no ref cut off the line!! 4. Buhle Nkambule no ref cut off line!! 5. Simphiwe no ref cut off line! 6. Kelebogile #2309110000112752 this one told me to send proof of payments to custserve@cellc.co.za which I did but no response! 7. Hlobsile Mkhatshwa #2310310000143309 8. Keamogetswe Moono #2310310000145410 9. Kaltego line got cut off no ref 10. Bukamoso (SUPERVISOR) # 2311070000121719 Cell C please respond before I take the next steps to reporting you to the Obundsman!!!! Sithembiso Luthuli 0833673718 wandiletrading014@gmail.com
Helpful (0)
|Replies (0)SL
Sithembiso L
1 reviews | Active since Jan 2020
9 Jan 2024, 08:44
Fed-up with CELL C!!!
I have had horrible experience with my Cell C month to month data contract which I cancelled!! I requested a cancelation of the contract because they were no longer charging me the inial contract amount of R148, 99 instead they were now charging me R320 which I new nothing about. I also had serious network issues hence the request to have the contract canceled. When i requested the cancelation they told me to pay all outstanding amounts which i did & sent proof of payments. My number 0622086851 was switched from data contract to prepaid immediately when i paid up. They have been giving me a run around for at least 2years now. I was handed over to Shabir Shaik (SSDA) Attorneys on 15 April 2023, than to Nubert Attorneys without informing me & now I have been black listed for a paid-up contract! I have spoken to the following Cell C consultants: 1. Neo Mokoena #2306060000064604 2. Nokuphila Masango #2308300000109792 3. Keamogetswe no ref cut off the line!! 4. Buhle Nkambule no ref cut off line!! 5. Simphiwe no ref cut off line! 6. Kelebogile #2309110000112752 this one told me to send proof of payments to custserve@cellc.co.za which I did but no response! 7. Hlobsile Mkhatshwa #2310310000143309 8. Keamogetswe Moono #2310310000145410 9. Kaltego line got cut off no ref 10. Bukamoso (SUPERVISOR) # 2311070000121719 Cell C please respond before I take the next steps to reporting you to the Obundsman!!!! Sithembiso Luthuli 0833673718 wandiletrading014@gmail.com
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Replies (0)DH
Dineo H
1 reviews | Active since Jan 2020
5 Jan 2024, 06:30
Cell C issue Resolved. Thanks to PHILISIWE from Social media Department
Hi Peter. I took a contract from Cell C cancelled it within days. Cell C took time but eventually cancelled it. I never heard from Cell C after that until April 2023 when I got multiple calls from a debt collecting company. After lots of attempts to contact Cell C, after countless of rude consultants one by the name of Natalie or Nadia on their social Media department. I finally got help from a lady named PHILISIWE from the Social media department, I am truly thankful that there are still people who are professional,love their job and are willing to go the extra mile. I started my year with a smile because of this lady. If Cell C want to grow again, they need more people like her.
Helpful (0)
|Replies (0)DH
Dineo H
1 reviews | Active since Jan 2020
5 Jan 2024, 06:30
Cell C issue Resolved. Thanks to PHILISIWE from Social media Department
Hi Peter. I took a contract from Cell C cancelled it within days. Cell C took time but eventually cancelled it. I never heard from Cell C after that until April 2023 when I got multiple calls from a debt collecting company. After lots of attempts to contact Cell C, after countless of rude consultants one by the name of Natalie or Nadia on their social Media department. I finally got help from a lady named PHILISIWE from the Social media department, I am truly thankful that there are still people who are professional,love their job and are willing to go the extra mile. I started my year with a smile because of this lady. If Cell C want to grow again, they need more people like her.
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Replies (0)MM
Mahali M
1 reviews | Active since Jan 2020
26 Jun 2023, 08:05
**** from Cell C
This is my 2nd if not 3rd complain regarding CELLC using future data and minutes instead of using the one’s expiring soon.This is what Cell C normally do to poor consumers just like me I have addressed this matter with them before but still it’s continuing.For an example I have data expiring on the 30/06 but they deducted from my future data again I have on net minutes expiring on the 30/06 and I called my mum who is using Cell C but they deducted from my all net minutes exipiring at a later stage.This is so annoying honestly they need to stop with this **** of theirs it’s really not cool.Please CELLC revert back to me ASAP before I make this a big big issue and making other consumers with this **** happening.
Helpful (0)
|Replies (0)MM
Mahali M
1 reviews | Active since Jan 2020
26 Jun 2023, 08:05
**** from Cell C
This is my 2nd if not 3rd complain regarding CELLC using future data and minutes instead of using the one’s expiring soon.This is what Cell C normally do to poor consumers just like me I have addressed this matter with them before but still it’s continuing.For an example I have data expiring on the 30/06 but they deducted from my future data again I have on net minutes expiring on the 30/06 and I called my mum who is using Cell C but they deducted from my all net minutes exipiring at a later stage.This is so annoying honestly they need to stop with this **** of theirs it’s really not cool.Please CELLC revert back to me ASAP before I make this a big big issue and making other consumers with this **** happening.
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Replies (0)CR
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IN
Ilze N
1 reviews | Active since Jan 2020
13 Apr 2022, 10:11
Franchise in Kimberley terrible
Two years ago I did my contract upgrade at Cell C in Cape Town. No problem. This weekend I walk into North Cape Mall Cell C in Kimberley and the first thing they tell me is they have no Samsung phones. But they have got the cell C booklets out. I ask why this is and they tell me it is because they are a franchise and Cell C see to their own company owned stores first. So I am to believe that I see all ceel c merchandise including booklets with prices in store, but they cannot give me a phone even though I pay religiously? Ceel C is not a franchise when my payment goes off. So either the consultant is lying and there is poor management OR Cell C is discriminating against smaller areas even though they propose to offer a full service. This is absolutely pathetic!
Helpful (0)
|Replies (0)IN
Ilze N
1 reviews | Active since Jan 2020
13 Apr 2022, 10:11
Franchise in Kimberley terrible
Two years ago I did my contract upgrade at Cell C in Cape Town. No problem. This weekend I walk into North Cape Mall Cell C in Kimberley and the first thing they tell me is they have no Samsung phones. But they have got the cell C booklets out. I ask why this is and they tell me it is because they are a franchise and Cell C see to their own company owned stores first. So I am to believe that I see all ceel c merchandise including booklets with prices in store, but they cannot give me a phone even though I pay religiously? Ceel C is not a franchise when my payment goes off. So either the consultant is lying and there is poor management OR Cell C is discriminating against smaller areas even though they propose to offer a full service. This is absolutely pathetic!
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Replies (0)SD
Samukelisiwe D
1 reviews | Active since Jan 2020
25 Feb 2022, 15:16
Unprofessional and inexperienced consultant
Cell c never attended to my matter they promised to resolve but no action I need my R790 refund.
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Samukelisiwe D
1 reviews | Active since Jan 2020
25 Feb 2022, 15:16
Unprofessional and inexperienced consultant
Cell c never attended to my matter they promised to resolve but no action I need my R790 refund.
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Replies (0)GR
GENEVIEVE R
1 reviews | Active since Jan 2020
7 Feb 2022, 08:04
Cannot cancel a month to month contract what a scam !!!!
I have cancelled my contract after numerous calls and finally an email, I then when through the pain staking task of contacting again to verify if it has been cancelled and was confirmed, it is now 2 months later and my bank advised that I am in areas with cell c for two months , this is unacceptable now my credit is affected I want this to be sorted out ASAP and my name to be cleared
Helpful (0)
|Replies (0)GR
GENEVIEVE R
1 reviews | Active since Jan 2020
7 Feb 2022, 08:04
Cannot cancel a month to month contract what a scam !!!!
I have cancelled my contract after numerous calls and finally an email, I then when through the pain staking task of contacting again to verify if it has been cancelled and was confirmed, it is now 2 months later and my bank advised that I am in areas with cell c for two months , this is unacceptable now my credit is affected I want this to be sorted out ASAP and my name to be cleared
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Replies (0)