C
Cellsure
Unclaimed Business
C
Cellsure
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Gregg K
1 reviews | Active since Jan 2020
18 Jan 2023, 05:09
Vodaacom keeps taking and taking and taking
I have been to the store/called the number and have sent a mail to the alias to remove insurance on 0715944198. vodaroute@vodacom.co.za. Why do i always have to go the hello peter route for assistance. Can I not get service as a normal client? Regards
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|Replies (0)GK
Gregg K
1 reviews | Active since Jan 2020
18 Jan 2023, 05:09
Vodaacom keeps taking and taking and taking
I have been to the store/called the number and have sent a mail to the alias to remove insurance on 0715944198. vodaroute@vodacom.co.za. Why do i always have to go the hello peter route for assistance. Can I not get service as a normal client? Regards
0
Replies (0)JB
AS
AIDA S
1 reviews | Active since Jan 2020
28 Jan 2021, 11:28
WORST SERVICE EVER!!
I found out that I have been debited for a non existing phone for about 11 months , I then contacted Cellsure last year March 2020 to arrange for a refund . 10 months later i still didn't get assistance. Every time i call its either they leave me on hold for long or they just come back to say the matter has been escalated , for how long ??? I have sent numerous emails and still no assistance. This is by far the worst service i have experienced from any service provider .
Helpful (0)
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AIDA S
1 reviews | Active since Jan 2020
28 Jan 2021, 11:28
WORST SERVICE EVER!!
I found out that I have been debited for a non existing phone for about 11 months , I then contacted Cellsure last year March 2020 to arrange for a refund . 10 months later i still didn't get assistance. Every time i call its either they leave me on hold for long or they just come back to say the matter has been escalated , for how long ??? I have sent numerous emails and still no assistance. This is by far the worst service i have experienced from any service provider .
0
Replies (0)SM
Shedi M
1 reviews | Active since Jan 2020
7 Jan 2021, 16:58
Illegal business practices claim CLM4203908
In July 2020 my mom lost her phone and we submitted a claim to Cellsure. Cellsure initially refused to process the claim because it would cost them money to replace Samsung Galaxy S8 with Samsung Galaxy S20. I fought with them eventually they approved the claim but we had to pay extra R5000 not in excess but to get the S20, Cellsure rules and regulations says a client will get a replacement of the latest phone model that's currently in the market. It does not say that you will pay excess plus the difference between your old phone and new phone. They made us pay excess ampunt and the difference between S8 and S20 retail price. In December 2020, the week of Christmas we travelled to our other house in another province and discovered that my dad had accidentally took the phone with him when he packed items to take with our other home. On Monday 4th, January 2021 my mum called vodacom customer care to un-blacklist the handset as it was recovered. An agent forwarded forms to complete which my mum did and emailed back to VSPBlacklisting@vodacom.co.za as instructed together with a copy of her ID, my Id copy as I'm responsible for managing her affairs and a letter explaining what happened and that I am the contact person. On 6 January 2020 a girl named Abigail sent this email "Good day, Kindly note that there are no unblacklisting documents attached.PLease resend.Regards, Abigail. We resent the documents and also forwarded her the original email with time stamp and attachments. We also sent her an additional email as follows 'Abigail see email below. The documents were attached. Kindly do a thorough check before making any unfounded statements. You've also wasted an entire day for me that you were supposed to have used to process this request. That means you'll have to ensure that instead of 48 hours turnaround time you're going to process this in 24 hrs. You have today left to do it. On 7 January 2020 we sent follow up email to get progress updates. We also called vodacom customer care who informed me that it takes 7 days for the phone to be unblacklisted. On 7 January 2020 at 16h14 Abigail sent this email "Good day, Kindly note that we cannot unbladst with imei 358957080527327 as it was replaced by Insurance.Please take that handset to the Vodacom store where the claim was processed.Regards, Abigail" my mum responded to her "Abigail, What must I do at the store where the claim was processed? I've requested you to be thorough in your dealings with customers in the previous email but you continue with your poor customer service. I'll ask you again...what's the purpose of going to the store where the claim was processed? Why can't you unblock from blacklisting? because we had insurance cover for it and we should lose items that are still in mint condition when recovered? I paid extra R4000 for the insurance to issue a new phone not as excess but additional money, in total I spent more than R5000. Get your unit head to contact right away. 076 040 3720" reference: EC-168U-28M7MK Un-blacklisting a handset for Maserumula M.M, contact number 082 333 4842. I am not going to go to the store I am 72 years old going 9n 73, it's my money that I worked hard for. The insurance I pay monthly and this the insurance did not give me a free handset. In top of that the added penalties for replacing Samsung Galaxy S8 with Samsung Galaxy S20 just because it was not a cost they wanted to carry. Vodacom will unblacklist the handset before the end of this week. Claim CLM4203908
Helpful (0)
|Replies (0)SM
Shedi M
1 reviews | Active since Jan 2020
7 Jan 2021, 16:58
Illegal business practices claim CLM4203908
In July 2020 my mom lost her phone and we submitted a claim to Cellsure. Cellsure initially refused to process the claim because it would cost them money to replace Samsung Galaxy S8 with Samsung Galaxy S20. I fought with them eventually they approved the claim but we had to pay extra R5000 not in excess but to get the S20, Cellsure rules and regulations says a client will get a replacement of the latest phone model that's currently in the market. It does not say that you will pay excess plus the difference between your old phone and new phone. They made us pay excess ampunt and the difference between S8 and S20 retail price. In December 2020, the week of Christmas we travelled to our other house in another province and discovered that my dad had accidentally took the phone with him when he packed items to take with our other home. On Monday 4th, January 2021 my mum called vodacom customer care to un-blacklist the handset as it was recovered. An agent forwarded forms to complete which my mum did and emailed back to VSPBlacklisting@vodacom.co.za as instructed together with a copy of her ID, my Id copy as I'm responsible for managing her affairs and a letter explaining what happened and that I am the contact person. On 6 January 2020 a girl named Abigail sent this email "Good day, Kindly note that there are no unblacklisting documents attached.PLease resend.Regards, Abigail. We resent the documents and also forwarded her the original email with time stamp and attachments. We also sent her an additional email as follows 'Abigail see email below. The documents were attached. Kindly do a thorough check before making any unfounded statements. You've also wasted an entire day for me that you were supposed to have used to process this request. That means you'll have to ensure that instead of 48 hours turnaround time you're going to process this in 24 hrs. You have today left to do it. On 7 January 2020 we sent follow up email to get progress updates. We also called vodacom customer care who informed me that it takes 7 days for the phone to be unblacklisted. On 7 January 2020 at 16h14 Abigail sent this email "Good day, Kindly note that we cannot unbladst with imei 358957080527327 as it was replaced by Insurance.Please take that handset to the Vodacom store where the claim was processed.Regards, Abigail" my mum responded to her "Abigail, What must I do at the store where the claim was processed? I've requested you to be thorough in your dealings with customers in the previous email but you continue with your poor customer service. I'll ask you again...what's the purpose of going to the store where the claim was processed? Why can't you unblock from blacklisting? because we had insurance cover for it and we should lose items that are still in mint condition when recovered? I paid extra R4000 for the insurance to issue a new phone not as excess but additional money, in total I spent more than R5000. Get your unit head to contact right away. 076 040 3720" reference: EC-168U-28M7MK Un-blacklisting a handset for Maserumula M.M, contact number 082 333 4842. I am not going to go to the store I am 72 years old going 9n 73, it's my money that I worked hard for. The insurance I pay monthly and this the insurance did not give me a free handset. In top of that the added penalties for replacing Samsung Galaxy S8 with Samsung Galaxy S20 just because it was not a cost they wanted to carry. Vodacom will unblacklist the handset before the end of this week. Claim CLM4203908
0
Replies (0)LW
Leone W
1 reviews | Active since Jan 2020
14 Sept 2020, 18:48
Do not insure with Cellsure, they ensure no insurance and no service.
I have put in a claim at cellsure during July. It has since been approved on the 16th of July, however ever since there has been no assistance or communication. I have sent various emails, made many calls and visited a Vodacom shop on several occasions. During my last visit to a Vodacom shop I was advised that the only person who could help me was not in. After demanding service and several calls from within the store finally after 50 days of struggling and my claim validation period about to expire I finally found out that my claim has not been paid to iStore because they do not have the banking details. On that same day I walked back to the iStore where I have been just before going to the Vodacom store and got the banking details which I then sent through to the Cellsure claims department via email. I have since called again and sent more emails without any respond. The 60 days for my claim has since expired and I am still without a phone. My experience with Cellsure and Vodacom has been outright horrible and despicable. They are looking for any reason not to pay the claim even after it was approved.
Helpful (0)
|Replies (0)LW
Leone W
1 reviews | Active since Jan 2020
14 Sept 2020, 18:48
Do not insure with Cellsure, they ensure no insurance and no service.
I have put in a claim at cellsure during July. It has since been approved on the 16th of July, however ever since there has been no assistance or communication. I have sent various emails, made many calls and visited a Vodacom shop on several occasions. During my last visit to a Vodacom shop I was advised that the only person who could help me was not in. After demanding service and several calls from within the store finally after 50 days of struggling and my claim validation period about to expire I finally found out that my claim has not been paid to iStore because they do not have the banking details. On that same day I walked back to the iStore where I have been just before going to the Vodacom store and got the banking details which I then sent through to the Cellsure claims department via email. I have since called again and sent more emails without any respond. The 60 days for my claim has since expired and I am still without a phone. My experience with Cellsure and Vodacom has been outright horrible and despicable. They are looking for any reason not to pay the claim even after it was approved.
0
Replies (0)SM
Shedi M
1 reviews | Active since Jan 2020
7 Jul 2020, 17:21
Vodacom & Cellsure colluding on lies, false promises, to run away from contractual obligations and liability at upgrade and claim stage
My mother with cellphone number 082 333 4842 has been with Vodacom and Vodasure which changed names and hands over time but she's never moved from any of them as a contract customer. She's had multiple contracts in her name,her contract packet have ranged from Red VIP, Red Select, Weekender, to where she is now. She's also been on premium handsets since the beginning of time and when Samsung Galaxy was launched she upgraded to the latest Samsung Galaxy model and made sure she took the matching insurancecover. She lost her phone on 06.07.2020 and submitted a claim to Cellsure on 07.07.2020. Imagine my shock and anger when Cellsure said the approve the claim with a upper limit of R15000.00 and not replacement phone thats currently on the market which is Samsung Galaxy S20. Her insurance cover band is on R15000-R20000. It's unethical that Vodacom and Cellsure are reneging on their contractual obligations and practicing unethical ethical business behaviour and running away from their contractual liabilities. I will not rest until Vodacom and Cellsure payback my mum the total cumulative amount of all her premiums since she's had the cellphone insurance or replace her phone with Samsung Galaxy S20. I'm not sure if her claim number is CLM4203278 OR CLM4203278/58/6 Insurance policy attached. You will rectify this issue with immediate effect or pay her back all the premiums you've been stealing from her under false pretenses and promises. It's not a negotiation. Fix this issue before close of business tomorrow, on 08 July 2020.
Helpful (0)
|Replies (0)SM
Shedi M
1 reviews | Active since Jan 2020
7 Jul 2020, 17:21
Vodacom & Cellsure colluding on lies, false promises, to run away from contractual obligations and liability at upgrade and claim stage
My mother with cellphone number 082 333 4842 has been with Vodacom and Vodasure which changed names and hands over time but she's never moved from any of them as a contract customer. She's had multiple contracts in her name,her contract packet have ranged from Red VIP, Red Select, Weekender, to where she is now. She's also been on premium handsets since the beginning of time and when Samsung Galaxy was launched she upgraded to the latest Samsung Galaxy model and made sure she took the matching insurancecover. She lost her phone on 06.07.2020 and submitted a claim to Cellsure on 07.07.2020. Imagine my shock and anger when Cellsure said the approve the claim with a upper limit of R15000.00 and not replacement phone thats currently on the market which is Samsung Galaxy S20. Her insurance cover band is on R15000-R20000. It's unethical that Vodacom and Cellsure are reneging on their contractual obligations and practicing unethical ethical business behaviour and running away from their contractual liabilities. I will not rest until Vodacom and Cellsure payback my mum the total cumulative amount of all her premiums since she's had the cellphone insurance or replace her phone with Samsung Galaxy S20. I'm not sure if her claim number is CLM4203278 OR CLM4203278/58/6 Insurance policy attached. You will rectify this issue with immediate effect or pay her back all the premiums you've been stealing from her under false pretenses and promises. It's not a negotiation. Fix this issue before close of business tomorrow, on 08 July 2020.
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Replies (0)KV
Kirsten V
1 reviews | Active since Jan 2020
30 Jan 2020, 10:19
Cannot get hold of Cellsure to cancel Vodacom Cell Phone Insurance!
I am completely unable to get hold of Cellsute to cancel the insurance on my mobile phone. I held for 45 minutes on their customer service line both yesterday and today and then the lines cuts out. I have emailed them and there is no response or acknowldgement. I feel sorry for anyone trying to claim from them and I would certainly advise NOT TO INSURE wth them if it is impossible to get hold of the,m. How does one cancel insurance with them?????!!! This is shocking customer service!
Helpful (0)
|Replies (0)KV
Kirsten V
1 reviews | Active since Jan 2020
30 Jan 2020, 10:19
Cannot get hold of Cellsure to cancel Vodacom Cell Phone Insurance!
I am completely unable to get hold of Cellsute to cancel the insurance on my mobile phone. I held for 45 minutes on their customer service line both yesterday and today and then the lines cuts out. I have emailed them and there is no response or acknowldgement. I feel sorry for anyone trying to claim from them and I would certainly advise NOT TO INSURE wth them if it is impossible to get hold of the,m. How does one cancel insurance with them?????!!! This is shocking customer service!
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Replies (0)KM
Kamva M
1 reviews | Active since Jan 2020
3 Oct 2019, 12:44
Cellsure is Terrible
I honestly don't know what to make of this. This insurance company cannot be reached by phone or by mail. I honestly don't understand how Vodacom works with this company. VERY INCOMPETENT!!!!!! Not acceptable.
Helpful (0)
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Kamva M
1 reviews | Active since Jan 2020
3 Oct 2019, 12:44
Cellsure is Terrible
I honestly don't know what to make of this. This insurance company cannot be reached by phone or by mail. I honestly don't understand how Vodacom works with this company. VERY INCOMPETENT!!!!!! Not acceptable.
0
Replies (0)