CENAVA
Claimed Business
AI Review Summary
Based on recent customer reviews, CENAVA presents a deeply polarized picture. Positive reviews praise prompt delivery and good product condition, though several appear clustered on the same dates with similar language, raising authenticity concerns flagged by other reviewers. Negative reviews describe a far more troubling pattern: orders not fulfilled, refunds ignored, misleading product listings, poor communication, and an inability to verify the company's registration. One reviewer confirmed the listed Pretoria premises were vacated, and multiple customers report escalating matters through banks or legal channels.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
420h 7mReply Time
-72 NPSUnlikely
Replied to 15% of negative reviews
Reply time on negative reviews: 420 hours 7 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
420h 7m
NPS Score
-72
Recommended: Unlikely
Replied to 15% of negative reviews
Reply time on negative reviews: 420 hours 7 min
Review Distribution
3.3|31 Reviews
Jun '25 - May '26
5(54.8%)
4(3.2%)
3(0%)
2(0%)
1(41.9%)
5(54.8%)
4(3.2%)
3(0%)
2(0%)
1(41.9%)
Frequently Asked Questions About CENAVA
Based on recent customer reviews, CENAVA presents a deeply polarized picture. Positive reviews praise prompt delivery and good product condition, though several appear clustered on the same dates with similar language, raising authenticity concerns flagged by other reviewers. Negative reviews describe a far more troubling pattern: orders not fulfilled, refunds ignored, misleading product listings, poor communication, and an inability to verify the company's registration. One reviewer confirmed the listed Pretoria premises were vacated, and multiple customers report escalating matters through banks or legal channels.
CENAVA has a TrustIndex of 0 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 15% of negative reviews, typically within 420 hours 7 min. Hellopeter has tracked CENAVA across 31 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJvdL
John van der Linde
1 reviews | Active since Jan 2020
15 Jan 2026, 09:30
Cenava Electronics store advertised as based in Pretoria: Please read through the massive volume of negative reviews before purchasing anything from this store
Cenava Electronics store advertised as based in Pretoria: Please read through the massive volume of negative reviews before purchasing anything from this store. My experience is the same as dozens of others, taken my money and dissappeared. Please also pay close attention to their generic excuse provided to each unhappy customer, it's impossible for the same problem to apply to a multitude of different customers. I would like to action a "class action" group lawsuit against this company, I have the resources, and welcome any and all disgruntled customers to reach out and to join me. It's time to dismantle this dishonest business. Update: 15/01/2026 - just visited their listed premises this morning (still listed as open online), to be told by other tenants they moved out about 3 months ago.
Helpful (0)
|Replies (0)JvdL
John van der Linde
1 reviews | Active since Jan 2020
15 Jan 2026, 09:30
Cenava Electronics store advertised as based in Pretoria: Please read through the massive volume of negative reviews before purchasing anything from this store
Cenava Electronics store advertised as based in Pretoria: Please read through the massive volume of negative reviews before purchasing anything from this store. My experience is the same as dozens of others, taken my money and dissappeared. Please also pay close attention to their generic excuse provided to each unhappy customer, it's impossible for the same problem to apply to a multitude of different customers. I would like to action a "class action" group lawsuit against this company, I have the resources, and welcome any and all disgruntled customers to reach out and to join me. It's time to dismantle this dishonest business. Update: 15/01/2026 - just visited their listed premises this morning (still listed as open online), to be told by other tenants they moved out about 3 months ago.
0
Replies (0)BN
Bennie N
1 reviews | Active since Jan 2020
11 Dec 2025, 06:52
Big ****. Cenava. Co. Za
Big ****. Ordered a phone online. After 2 unsuccessful attempts to collect the phone we learned that the address is non existing and they dont respond to messages. Been waiting almost a month now for a refund. Authorities are busy to investigate them and track them down.
Helpful (0)
|Replies (0)BN
Bennie N
1 reviews | Active since Jan 2020
11 Dec 2025, 06:52
Big ****. Cenava. Co. Za
Big ****. Ordered a phone online. After 2 unsuccessful attempts to collect the phone we learned that the address is non existing and they dont respond to messages. Been waiting almost a month now for a refund. Authorities are busy to investigate them and track them down.
0
Replies (0)RH
RETIEF H
1 reviews | Active since Jan 2020
8 Dec 2025, 05:42
**** ALERT!BEWARE!
****,**** ****.PLEASE STAY AWAY!ONCE… ****,**** ****.PLEASE STAY AWAY!ONCE ORDERED AND PAID FOR YOU WON'T GET YOUR ORDER.WENT TO THE ADVERTISED ADDRESS-NO SHOP!E-MAILS NO RESPONSES AND TELEPHONES UNANSWERED.THE "GOOD" REVIEWS ARE WRITTEN BY THEMSELVES AND FRIENDS. I OPENED A CASE AT THE POLICE STATION, PAYSTACK AND CREDIT CARD ***** DIVISION. THIS COMPANY IS BAD NEWS-BEWARE!!! CHECK OUT ALL THE OTHER REVIEWS AND JUDGE FOR YOURSELF. I LOST NEARLY R5000.00 ON A PHONE I'M WAITIN FOR SINCE 16 OCTOBER 2025. WHAT LAME AND SAD REPLIES ON PEOPLE'S HONEST AND TRUE REVIEWS. GO AND CHECK OUT TRUSTPILOT ASWELL.
Helpful (0)
|Replies (0)RH
RETIEF H
1 reviews | Active since Jan 2020
8 Dec 2025, 05:42
**** ALERT!BEWARE!
****,**** ****.PLEASE STAY AWAY!ONCE… ****,**** ****.PLEASE STAY AWAY!ONCE ORDERED AND PAID FOR YOU WON'T GET YOUR ORDER.WENT TO THE ADVERTISED ADDRESS-NO SHOP!E-MAILS NO RESPONSES AND TELEPHONES UNANSWERED.THE "GOOD" REVIEWS ARE WRITTEN BY THEMSELVES AND FRIENDS. I OPENED A CASE AT THE POLICE STATION, PAYSTACK AND CREDIT CARD ***** DIVISION. THIS COMPANY IS BAD NEWS-BEWARE!!! CHECK OUT ALL THE OTHER REVIEWS AND JUDGE FOR YOURSELF. I LOST NEARLY R5000.00 ON A PHONE I'M WAITIN FOR SINCE 16 OCTOBER 2025. WHAT LAME AND SAD REPLIES ON PEOPLE'S HONEST AND TRUE REVIEWS. GO AND CHECK OUT TRUSTPILOT ASWELL.
0
Replies (0)D
R
K
A
M