CFAO Mobility (PTY) LTD
Claimed Business
CFAO Mobility (PTY) LTD
Claimed Business
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, CFAO Mobility (PTY) LTD faces significant criticism across multiple dealerships and brands. Recurring complaints include poor communication, undisclosed add-on products during vehicle sales, prolonged unresolved warranty repairs, and missing documentation such as spare keys and roadworthy certificates. Service departments at branches like Toyota Kimberley, Reeds N1 City Haval, and Carnival Toyota are criticized for planning failures and negligence. However, standout positive experiences at Rivonia Toyota and Action Ford Louis Trichardt, particularly with sales executive Marcan Meyer, demonstrate that excellent customer service is achievable within the group.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-43
Recommended: Unlikely
Review Distribution
1.8|20 Reviews
May '25 - Apr '26
5(21.1%)
4(0%)
3(0%)
2(0%)
1(79%)
5(21.1%)
4(0%)
3(0%)
2(0%)
1(79%)
Frequently Asked Questions About CFAO Mobility (PTY) LTD
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMT
Mardo T
1 reviews | Active since Jan 2020
5 Mar 2026, 14:06
Poor service at CFAO Mobility Toyota Kimberley for the second time
I have booked my vehicle through Standard bank fleet and received a preauthorization number; the vehicle was booked in at Toyota Kimberley on 05 March 2026. The vehicle was there for replacement of brakes and was checked in a few minutes past 07:00am. At 15:17pm, I got a call from the service agent stating that she had been on hold with Standard bank twice for 40 minutes and she is not coming through to them for the authorization of the replacement of the brakes and that there were 14 vehicles in front of mine before it was attended too. She stated I need to pay the brakes privately or come and fetch the car because she cannot get hold of Standard bank and that it is out of her hands. There is no excuse for allowing the vehicle to stand there for the entire day without the work being done. If a vehicle has to go through an authorization process (preauthorization already received). It would not take a technician 5 minutes to establish the brakes are worn, the phoning for authorization could have been concluded this morning already. This is the second time now in a row that I am receiving such service from Toyota Kimberley. At my last service they did not have the correct part available although my vehicle was booked for a service, they know what vehicles come in and I had to go back to replace a part due to no availability. This just shows that there is truly a planning problem at your facility that urgently needs to be addressed. Now I had to go and fetch my vehicle and now take another day out of my work schedule due to incompetence at Toyota Kimberley.
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Mardo T
1 reviews | Active since Jan 2020
5 Mar 2026, 14:06
Poor service at CFAO Mobility Toyota Kimberley for the second time
I have booked my vehicle through Standard bank fleet and received a preauthorization number; the vehicle was booked in at Toyota Kimberley on 05 March 2026. The vehicle was there for replacement of brakes and was checked in a few minutes past 07:00am. At 15:17pm, I got a call from the service agent stating that she had been on hold with Standard bank twice for 40 minutes and she is not coming through to them for the authorization of the replacement of the brakes and that there were 14 vehicles in front of mine before it was attended too. She stated I need to pay the brakes privately or come and fetch the car because she cannot get hold of Standard bank and that it is out of her hands. There is no excuse for allowing the vehicle to stand there for the entire day without the work being done. If a vehicle has to go through an authorization process (preauthorization already received). It would not take a technician 5 minutes to establish the brakes are worn, the phoning for authorization could have been concluded this morning already. This is the second time now in a row that I am receiving such service from Toyota Kimberley. At my last service they did not have the correct part available although my vehicle was booked for a service, they know what vehicles come in and I had to go back to replace a part due to no availability. This just shows that there is truly a planning problem at your facility that urgently needs to be addressed. Now I had to go and fetch my vehicle and now take another day out of my work schedule due to incompetence at Toyota Kimberley.
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Joas L
1 reviews | Active since Jan 2020
3 Mar 2026, 08:43
Unprofessional service
Ijoooooooooooooooo horrible experience, guys please be advised when you buy a car at Toyota polokwane Cfao mobility. ijoooooo those guys there they are adding things that you don't want into package I bought the car last I requested the invoice the guy said he will give me the invoice onced am done signing the contract boom after signing I asked for it he gave me, I saw Autocare rim and tyers, service plan, 5 in one protect and tracker I was so confused n excited at the same time coz I just bought a car. 2 days passed I call the sales guy he said to me let us focus on doing number plate for GP the rest will come after so I have that feel of saying this guy is keeping me going till the fast installment go through I spoke to other guy same whatsapp group the only thing they tell you about it you signed the contract with those things there's nothing we can do. I then tell the guy that those things they were not disclosed to me if they were disclosed I wasn't gonna allow them imagine selling you soup to wash a car for R3500.00 wow am even thinking of returning that car to them because truly speaking they are ****ming poor South Africans imagine you need a car someone is add product on ur package unaware.
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Joas L
1 reviews | Active since Jan 2020
3 Mar 2026, 08:43
Unprofessional service
Ijoooooooooooooooo horrible experience, guys please be advised when you buy a car at Toyota polokwane Cfao mobility. ijoooooo those guys there they are adding things that you don't want into package I bought the car last I requested the invoice the guy said he will give me the invoice onced am done signing the contract boom after signing I asked for it he gave me, I saw Autocare rim and tyers, service plan, 5 in one protect and tracker I was so confused n excited at the same time coz I just bought a car. 2 days passed I call the sales guy he said to me let us focus on doing number plate for GP the rest will come after so I have that feel of saying this guy is keeping me going till the fast installment go through I spoke to other guy same whatsapp group the only thing they tell you about it you signed the contract with those things there's nothing we can do. I then tell the guy that those things they were not disclosed to me if they were disclosed I wasn't gonna allow them imagine selling you soup to wash a car for R3500.00 wow am even thinking of returning that car to them because truly speaking they are ****ming poor South Africans imagine you need a car someone is add product on ur package unaware.
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Replies (0)RR
Raymond R
1 reviews | Active since Jan 2020
27 Feb 2026, 05:37
Automark CFAO - Not Accident Free
My wife and I purchased a Ford EcoSport on 26 May 2023 for the amount of R229,995.00 from Automark Market Toyota Culemborg (now located at the V&A Waterfront) in Cape Town. This dealership presents itself as a “Certified” dealership, publicly advertising that all vehicles undergo thorough inspection and are approved as certified vehicles. In February 2025, we tried to trade in our vehicle with another car dealers and after an inspection by Dekra, we were informed that the vehicle had previously been involved in an accident, and due to this,the dealership declined to proceed with the trade-in. The manager at the dealership, pointed out visible signs of the accident damage. Furthermore, we were able to contact the previous owner, who confirmed that the vehicle had indeed been in an accident. We raised this matter with Automark, Mr. Paul Browne (salesman) and Mr. Fabian Walker (branch manager), who both claimed they had no prior knowledge of the accident and reiterated that all vehicles are inspected and certified at the time of sale. They offered to replace our current vehicle with another to the value of R190,000.00, the estimated current trade-in value. However, after 6 months of searching for a suitable vehicle, the dealership was unable to find one. We then escalate this issue to the principle of the dealership, André Breytenbach , who agreed on replacing the to the same “value” of our car of R190 000.00 After 12months , Automark have still not found a suitable replacement.Although we agreed on on R190 000.00 we are losing more money as the longer they take to find a vehicle, the more the value drops. They have since made no effort in trying to contact us to resolve the issue.
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Raymond R
1 reviews | Active since Jan 2020
27 Feb 2026, 05:37
Automark CFAO - Not Accident Free
My wife and I purchased a Ford EcoSport on 26 May 2023 for the amount of R229,995.00 from Automark Market Toyota Culemborg (now located at the V&A Waterfront) in Cape Town. This dealership presents itself as a “Certified” dealership, publicly advertising that all vehicles undergo thorough inspection and are approved as certified vehicles. In February 2025, we tried to trade in our vehicle with another car dealers and after an inspection by Dekra, we were informed that the vehicle had previously been involved in an accident, and due to this,the dealership declined to proceed with the trade-in. The manager at the dealership, pointed out visible signs of the accident damage. Furthermore, we were able to contact the previous owner, who confirmed that the vehicle had indeed been in an accident. We raised this matter with Automark, Mr. Paul Browne (salesman) and Mr. Fabian Walker (branch manager), who both claimed they had no prior knowledge of the accident and reiterated that all vehicles are inspected and certified at the time of sale. They offered to replace our current vehicle with another to the value of R190,000.00, the estimated current trade-in value. However, after 6 months of searching for a suitable vehicle, the dealership was unable to find one. We then escalate this issue to the principle of the dealership, André Breytenbach , who agreed on replacing the to the same “value” of our car of R190 000.00 After 12months , Automark have still not found a suitable replacement.Although we agreed on on R190 000.00 we are losing more money as the longer they take to find a vehicle, the more the value drops. They have since made no effort in trying to contact us to resolve the issue.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 08:04
Chaos, confusion, theft of car part at CFAO Mobility Toyota Cape Town
I took my Toyota Rav in for a service at Cape Town City Toyota (CFAO Mobility). I have always had good service there, but clearly things have changed... I dropped my cellphone in the car of the driver who took me home after I dropped off my car. When I got home and realised I didn't have my phone, I called Toyota to ask if they had found my phone and they said they weren't sure and would let me know when that driver got back. I gave them my landline and asked me to call me on that number about any car queries and to let me know about my phone. I called another 3 times but nobody called me back. Usually when my car is being serviced, the service adviser calls to let one know how things are progressing and whether there is anything that needs to be done. When I called for the 5th time to find out what the status is on my car, they said the service advisor was not available but they would call me back. I then got a call back and the woman I spoke to (Puleng) said they didn't have my car. I said I had dropped it off at 6.30am and she said they had no record of it. Eventually I worked out that this was a service advisor from East London who had been given my message. I finally spoke to someone in the CT branch and they said my car would be ready by 2pm and a driver would fetch me. The driver fetched me at just before 4pm and took me through to the workshop. The following day I discovered that the rear front black beading for the bumper, which was on the left front seat when I took the car in (and had hoped they would reattach) was missing. I phoned the workshop but they said they didn't have it. I expressed concern, saying this was theft and asked to speak to a senior manager and was told Mr Little the Service Manager would call me back, but he did not. At no time did anyone take responsibility for their mess ups, failing to communicate and the theft of a part of my car. To me this is unacceptable for a company which advertises that they are customer centric and put their customer fist.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 08:04
Chaos, confusion, theft of car part at CFAO Mobility Toyota Cape Town
I took my Toyota Rav in for a service at Cape Town City Toyota (CFAO Mobility). I have always had good service there, but clearly things have changed... I dropped my cellphone in the car of the driver who took me home after I dropped off my car. When I got home and realised I didn't have my phone, I called Toyota to ask if they had found my phone and they said they weren't sure and would let me know when that driver got back. I gave them my landline and asked me to call me on that number about any car queries and to let me know about my phone. I called another 3 times but nobody called me back. Usually when my car is being serviced, the service adviser calls to let one know how things are progressing and whether there is anything that needs to be done. When I called for the 5th time to find out what the status is on my car, they said the service advisor was not available but they would call me back. I then got a call back and the woman I spoke to (Puleng) said they didn't have my car. I said I had dropped it off at 6.30am and she said they had no record of it. Eventually I worked out that this was a service advisor from East London who had been given my message. I finally spoke to someone in the CT branch and they said my car would be ready by 2pm and a driver would fetch me. The driver fetched me at just before 4pm and took me through to the workshop. The following day I discovered that the rear front black beading for the bumper, which was on the left front seat when I took the car in (and had hoped they would reattach) was missing. I phoned the workshop but they said they didn't have it. I expressed concern, saying this was theft and asked to speak to a senior manager and was told Mr Little the Service Manager would call me back, but he did not. At no time did anyone take responsibility for their mess ups, failing to communicate and the theft of a part of my car. To me this is unacceptable for a company which advertises that they are customer centric and put their customer fist.
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Chané Chappell
1 reviews | Active since Jan 2020
10 Dec 2025, 19:39
Disappointing, careless and completely unprofessional experience
Disappointing, careless and completely unprofessional experience. If you don’t drive a Hilux, Fortuner or Land Cruiser, don’t expect honest or proper attention at Toyota Bloemfontein. I drive a Toyota Etios hatchback, which supposedly received a standard service on 2 December. I booked the vehicle on 6 November and specifically requested that a fan adjustment knob be ordered in advance. Despite multiple reminders, I had to return on 10 December because the part had not been ready earlier. On 10 December I was told the work had been completed, only to discover it had not. I was later informed that my vehicle had been confused with another similar vehicle. While resolving this, additional components were damaged and then repaired. The most concerning part is the complete lack of care and accountability. If something this simple can be mishandled, it raises serious concerns about the quality of the “standard service” done on 2 December. I am now left questioning whether my car was properly serviced or simply washed and returned. Trust completely lost. I won’t be back. I’ll be using a Toyota-approved independent workshop moving forward, and my next car will be a Suzuki — better value and, in my family’s experience, far better service.
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Chané Chappell
1 reviews | Active since Jan 2020
10 Dec 2025, 19:39
Disappointing, careless and completely unprofessional experience
Disappointing, careless and completely unprofessional experience. If you don’t drive a Hilux, Fortuner or Land Cruiser, don’t expect honest or proper attention at Toyota Bloemfontein. I drive a Toyota Etios hatchback, which supposedly received a standard service on 2 December. I booked the vehicle on 6 November and specifically requested that a fan adjustment knob be ordered in advance. Despite multiple reminders, I had to return on 10 December because the part had not been ready earlier. On 10 December I was told the work had been completed, only to discover it had not. I was later informed that my vehicle had been confused with another similar vehicle. While resolving this, additional components were damaged and then repaired. The most concerning part is the complete lack of care and accountability. If something this simple can be mishandled, it raises serious concerns about the quality of the “standard service” done on 2 December. I am now left questioning whether my car was properly serviced or simply washed and returned. Trust completely lost. I won’t be back. I’ll be using a Toyota-approved independent workshop moving forward, and my next car will be a Suzuki — better value and, in my family’s experience, far better service.
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Rachel C
1 reviews | Active since Jan 2020
5 Nov 2025, 13:25
Very disappointed!!
We are extremely unhappy with the service received. There was very poor communication between the salesmen and the manager throughout the process. We were promised a car, completed all the necessary paperwork and finance arrangements, only to be let down at the very last minute. This experience wasted our time and money. Not good service at all, and very disappointing overall.
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Rachel C
1 reviews | Active since Jan 2020
5 Nov 2025, 13:25
Very disappointed!!
We are extremely unhappy with the service received. There was very poor communication between the salesmen and the manager throughout the process. We were promised a car, completed all the necessary paperwork and finance arrangements, only to be let down at the very last minute. This experience wasted our time and money. Not good service at all, and very disappointing overall.
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Annelize E
1 reviews | Active since Jan 2020
28 Oct 2025, 13:47
Bought a brand new car - just problems
I bought a Toyota Starlet Cross XR 2024 in Aug 2024. Only had iT for a short period and reported that it rattles. One year later, 4 book-ins (they asked to fix it again), and the problem is still there. Head office doesn't even comes back to me. The branch suggested a new car, higher payment per month. Really bad service. One buy a brand new car, just to find out that you will sit with problems.
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Annelize E
1 reviews | Active since Jan 2020
28 Oct 2025, 13:47
Bought a brand new car - just problems
I bought a Toyota Starlet Cross XR 2024 in Aug 2024. Only had iT for a short period and reported that it rattles. One year later, 4 book-ins (they asked to fix it again), and the problem is still there. Head office doesn't even comes back to me. The branch suggested a new car, higher payment per month. Really bad service. One buy a brand new car, just to find out that you will sit with problems.
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Madalein N
1 reviews | Active since Jan 2020
14 Oct 2025, 18:39
Worst client service ever
I bought a car from cfao mobility Ford Louis Trichardt on the 5 September 2025. I picked up some problems on the car and the aircon did not work. I told the sales person about it and he arrange it to be fixed. After the garage fixed it the garage Fort Louis Trichardt refuse to to pay for the repairs. They said I bumped my car in the front causing the hall in the aircon that was not true. Their service is not good I will NEVER them to my worst anamy.
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Madalein N
1 reviews | Active since Jan 2020
14 Oct 2025, 18:39
Worst client service ever
I bought a car from cfao mobility Ford Louis Trichardt on the 5 September 2025. I picked up some problems on the car and the aircon did not work. I told the sales person about it and he arrange it to be fixed. After the garage fixed it the garage Fort Louis Trichardt refuse to to pay for the repairs. They said I bumped my car in the front causing the hall in the aircon that was not true. Their service is not good I will NEVER them to my worst anamy.
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