CF
Chamdor Faktry Sales
Claimed Business
CF
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.6|8 Reviews
May '25 - Apr '26
5(12.5%)
4(0%)
3(0%)
2(12.5%)
1(75%)
5(12.5%)
4(0%)
3(0%)
2(12.5%)
1(75%)
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceML
Mich L
1 reviews | Active since Jan 2020
16 Jan 2026, 07:46
Damaged materials and missing items from their online store
Gutted at the shocking experience i never expected from this company's online store. Before you say why didn't you approach them directly first, I did and the outcome was far from satifactory. i used to buy all the time from this company, and have even bought online from them. This time around was nothing short of a nightmare. I received a piece of fabric that is water damaged and can't be used. Another piece had the an ugly join down the middle of it making it useless for what i intended to make with it. Two other pieces of fabric i order was also not in the bundle. I immediately contacted them (same day) photos were sent so they could see. The outcome wasn't an apology but rather what was almost like a dismissal an offer of a measely 5% off my next purchase. Hello - what good is that? you want me to buy from you again and trust you??????? There was no refund for materials that were out of stock. no replacement for damaged materials. They could have collected the material and replaced it. They should have refunded materials that were paid for and not received. I would like to warn other people NOT TO BUY from their online store - you simply just won't know what quality you will be getting or if you will even recieve the material you ordered. I personally will be finding another material shop to buy from. A shop that actually cares about their customers. A shop where my order is important.
Helpful (0)
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Mich L
1 reviews | Active since Jan 2020
16 Jan 2026, 07:46
Damaged materials and missing items from their online store
Gutted at the shocking experience i never expected from this company's online store. Before you say why didn't you approach them directly first, I did and the outcome was far from satifactory. i used to buy all the time from this company, and have even bought online from them. This time around was nothing short of a nightmare. I received a piece of fabric that is water damaged and can't be used. Another piece had the an ugly join down the middle of it making it useless for what i intended to make with it. Two other pieces of fabric i order was also not in the bundle. I immediately contacted them (same day) photos were sent so they could see. The outcome wasn't an apology but rather what was almost like a dismissal an offer of a measely 5% off my next purchase. Hello - what good is that? you want me to buy from you again and trust you??????? There was no refund for materials that were out of stock. no replacement for damaged materials. They could have collected the material and replaced it. They should have refunded materials that were paid for and not received. I would like to warn other people NOT TO BUY from their online store - you simply just won't know what quality you will be getting or if you will even recieve the material you ordered. I personally will be finding another material shop to buy from. A shop that actually cares about their customers. A shop where my order is important.
0
Replies (0)DF
Deidre F
1 reviews | Active since Jan 2020
3 Dec 2025, 17:39
Wrong colour fabric sent, no refund and no exchange
I spoke to an employee on Whatsapp before ordering to confirm stock availability. I was told to order online. I ordered online - 84m of fabric and it was confirmed. I was then phoned almost a week later and told they have 26m here and 12m there and 36m and however many somewhere else. I explained to the lady on the phone that I need a full roll of 50m and another piece of 34m. And that I need it asap, as it is for a wedding. To accommodate them, so that they still get the sale and I get the fabric, I told her if they can cut it into 8m pieces, as I need 8m per tablecloth and the rest will be cut into napkins. All good. My order arrived Tuesday last week. Grey fabric instead of brown. Bear in mind, I ordered from a photo on their website. I phoned on Wednesday, the employee said she will send me an email. Still waiting for that email. I then spoke to another employee, Zelda, who was really helpful and tried to assist me. I received a phone call by a male person- I do not know if this is the owner or a manager, who then told me they can't take the fabric back, as it has been cut. I explained to him it would not have been a problem, HAD IT BEEN THE RIGHT COLOUR. I received an email later that stated the following: Kindly note that we have taken the matter to the head of online As the fabric was cut in to 8m lengths we will unfortunately not be able to exchange the fabric We apologize for the inconvenience Thank you What an absolute joke. I had to phone a bride on Thursday and tell her not the right colour of fabric arrived and we had to scramble around and make other plans. And now I am sitting with 84m of fabric, cut into 8m pieces and 1 piece of 12m. Thanks for nothing Chamdor, your pricing might be good, but your customer service and delivery is up to nothing.
Helpful (0)
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Deidre F
1 reviews | Active since Jan 2020
3 Dec 2025, 17:39
Wrong colour fabric sent, no refund and no exchange
I spoke to an employee on Whatsapp before ordering to confirm stock availability. I was told to order online. I ordered online - 84m of fabric and it was confirmed. I was then phoned almost a week later and told they have 26m here and 12m there and 36m and however many somewhere else. I explained to the lady on the phone that I need a full roll of 50m and another piece of 34m. And that I need it asap, as it is for a wedding. To accommodate them, so that they still get the sale and I get the fabric, I told her if they can cut it into 8m pieces, as I need 8m per tablecloth and the rest will be cut into napkins. All good. My order arrived Tuesday last week. Grey fabric instead of brown. Bear in mind, I ordered from a photo on their website. I phoned on Wednesday, the employee said she will send me an email. Still waiting for that email. I then spoke to another employee, Zelda, who was really helpful and tried to assist me. I received a phone call by a male person- I do not know if this is the owner or a manager, who then told me they can't take the fabric back, as it has been cut. I explained to him it would not have been a problem, HAD IT BEEN THE RIGHT COLOUR. I received an email later that stated the following: Kindly note that we have taken the matter to the head of online As the fabric was cut in to 8m lengths we will unfortunately not be able to exchange the fabric We apologize for the inconvenience Thank you What an absolute joke. I had to phone a bride on Thursday and tell her not the right colour of fabric arrived and we had to scramble around and make other plans. And now I am sitting with 84m of fabric, cut into 8m pieces and 1 piece of 12m. Thanks for nothing Chamdor, your pricing might be good, but your customer service and delivery is up to nothing.
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Replies (0)ID
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Lucy G
1 reviews | Active since Jan 2020
27 Aug 2025, 10:03
Fabric is a totally different colour
Don't bother buying fabric online from Chamdor. They will send you a COMPLETELY different colour. This happened twice now. I ordered GREY pvc mesh and it arrived BLUE. I then tried to order a STONE/ BEIGE colour and it was BRIGHT WHITE. I've spent hundreds of rands on fabric that I cannot use. Waste of time and money.
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Lucy G
1 reviews | Active since Jan 2020
27 Aug 2025, 10:03
Fabric is a totally different colour
Don't bother buying fabric online from Chamdor. They will send you a COMPLETELY different colour. This happened twice now. I ordered GREY pvc mesh and it arrived BLUE. I then tried to order a STONE/ BEIGE colour and it was BRIGHT WHITE. I've spent hundreds of rands on fabric that I cannot use. Waste of time and money.
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Replies (0)RC
Roxanne C
1 reviews | Active since Jan 2020
30 Jun 2025, 11:40
Long delivery times!!
I really love the wide selection of fabrics but I hate that I have to wait close to 2 weeks for my orders. They are in South Africa and yet we have to wait so long and yet their delivery fees are very expensive. We are also running our businesses and we need our materials to reach us much quicker. This is unacceptable!! Use Aramex they deliver within 2 business days, if not sooner! Customer satisfaction is vital!! Do better!!
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Roxanne C
1 reviews | Active since Jan 2020
30 Jun 2025, 11:40
Long delivery times!!
I really love the wide selection of fabrics but I hate that I have to wait close to 2 weeks for my orders. They are in South Africa and yet we have to wait so long and yet their delivery fees are very expensive. We are also running our businesses and we need our materials to reach us much quicker. This is unacceptable!! Use Aramex they deliver within 2 business days, if not sooner! Customer satisfaction is vital!! Do better!!
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Replies (0)CS
Chicky S
1 reviews | Active since Jan 2020
17 Jun 2025, 14:35
Frustrated!!!
The way I love Chamdor, even when I let things slide they just keep dissapointing me! I sent an enquiry with a picture on the whatsapp number 082 444 6432 asking for a price of a bridal lace on Thursday the 12th June 2025, today is the 17th June 2025 and I'm still waiting. I'm almost losing my loyal customer, she's waiting for a quotation. The material is not on the website, I followed up my enquiry this morning, still nothing. I did receive a 011 call earlier I assumed it's them, but it only rang twice and dropped.
Helpful (0)
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Chicky S
1 reviews | Active since Jan 2020
17 Jun 2025, 14:35
Frustrated!!!
The way I love Chamdor, even when I let things slide they just keep dissapointing me! I sent an enquiry with a picture on the whatsapp number 082 444 6432 asking for a price of a bridal lace on Thursday the 12th June 2025, today is the 17th June 2025 and I'm still waiting. I'm almost losing my loyal customer, she's waiting for a quotation. The material is not on the website, I followed up my enquiry this morning, still nothing. I did receive a 011 call earlier I assumed it's them, but it only rang twice and dropped.
0
Replies (0)TB
Terrance B
1 reviews | Active since Jan 2020
27 May 2025, 11:03
Deep Disappointment with Misleading Pricing and Poor Service from Chamdor Faktry Sales
To Whom It May Concern, I write this note with deep regret and disappointment, after what has been a long history of satisfaction and loyalty with Chamdor Faktry Sales. As a customer who has repeatedly chosen and recommended your business over many years — particularly for custom-made curtains — it is unfortunate that my most recent experience has not only fallen short of expectations, but has left me feeling misled, disregarded, and completely let down. Having relocated from Johannesburg to the Western Cape, I was reassured by the knowledge that Chamdor supports online and remote orders with the same attentiveness and professionalism I had come to know from in-person interactions at your branches. Regrettably, this proved not to be the case. My recent attempt to place a custom curtain order was marred by confusion, inexperience, untimely delays and ultimately, a lack of transparency. After initially liaising with a senior staff member, I was handed over to a new and evidently inexperienced salesperson named Tally. Despite providing her with detailed measurements and specifications -- information I also provided to your competitors -- the quote she returned (R19,000 for 12 curtains) seemed attractively low. Encouraged by this pricing, I increased my order to 17 curtains. Suddenly, the quote more than tripled to an implausible R56,000 for the additional five curtains - without a coherent explanation. After several unproductive exchanges, I scaled back to the original 12-curtain order - only to be told the new quote was now R31,000. The reasoning: the original quote had not included the necessary fullness or gathering required for proper curtaining - a fundamental element in curtain making. This critical oversight speaks directly to the inexperience of the staff member and highlights a lack of internal checks and balances that should exist for custom orders. Worse still, at no point did this salesperson escalate the matter to a supervisor, nor was any effort made to restore trust or offer a meaningful resolution. Instead, I received a curt message wishing me “all the best in my future endeavours” - a dismissive and rather inappropriate gesture, particularly when I am now left with an unfurnished home, no product, and immense frustration. I am disheartened that a company I once spoke so highly of, and to which I referred others, could allow such a breakdown in professionalism and accountability. This is not just a case of poor customer service - it is a cautionary tale of what happens when businesses fail to properly train their front-line representatives and fail to uphold their standards across all platforms, especially remote ones. Let this serve as a reference of caution to your management and potential customers alike: when placing online or telephonic orders through Chamdor, ensure that you are working with an experienced consultant - especially for customised products. One bad interaction, unfortunately, can erase years of goodwill. I do hope Chamdor reflects seriously on the implications of this experience - not only on individual customers like myself, but on the long-term reputation of your brand. Reputation matters! Sincerely, Terry Booysen A Former Loyal Customer
Helpful (0)
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Terrance B
1 reviews | Active since Jan 2020
27 May 2025, 11:03
Deep Disappointment with Misleading Pricing and Poor Service from Chamdor Faktry Sales
To Whom It May Concern, I write this note with deep regret and disappointment, after what has been a long history of satisfaction and loyalty with Chamdor Faktry Sales. As a customer who has repeatedly chosen and recommended your business over many years — particularly for custom-made curtains — it is unfortunate that my most recent experience has not only fallen short of expectations, but has left me feeling misled, disregarded, and completely let down. Having relocated from Johannesburg to the Western Cape, I was reassured by the knowledge that Chamdor supports online and remote orders with the same attentiveness and professionalism I had come to know from in-person interactions at your branches. Regrettably, this proved not to be the case. My recent attempt to place a custom curtain order was marred by confusion, inexperience, untimely delays and ultimately, a lack of transparency. After initially liaising with a senior staff member, I was handed over to a new and evidently inexperienced salesperson named Tally. Despite providing her with detailed measurements and specifications -- information I also provided to your competitors -- the quote she returned (R19,000 for 12 curtains) seemed attractively low. Encouraged by this pricing, I increased my order to 17 curtains. Suddenly, the quote more than tripled to an implausible R56,000 for the additional five curtains - without a coherent explanation. After several unproductive exchanges, I scaled back to the original 12-curtain order - only to be told the new quote was now R31,000. The reasoning: the original quote had not included the necessary fullness or gathering required for proper curtaining - a fundamental element in curtain making. This critical oversight speaks directly to the inexperience of the staff member and highlights a lack of internal checks and balances that should exist for custom orders. Worse still, at no point did this salesperson escalate the matter to a supervisor, nor was any effort made to restore trust or offer a meaningful resolution. Instead, I received a curt message wishing me “all the best in my future endeavours” - a dismissive and rather inappropriate gesture, particularly when I am now left with an unfurnished home, no product, and immense frustration. I am disheartened that a company I once spoke so highly of, and to which I referred others, could allow such a breakdown in professionalism and accountability. This is not just a case of poor customer service - it is a cautionary tale of what happens when businesses fail to properly train their front-line representatives and fail to uphold their standards across all platforms, especially remote ones. Let this serve as a reference of caution to your management and potential customers alike: when placing online or telephonic orders through Chamdor, ensure that you are working with an experienced consultant - especially for customised products. One bad interaction, unfortunately, can erase years of goodwill. I do hope Chamdor reflects seriously on the implications of this experience - not only on individual customers like myself, but on the long-term reputation of your brand. Reputation matters! Sincerely, Terry Booysen A Former Loyal Customer
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