ChatBack
Claimed Business
ChatBack
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Review Distribution
2.6|5 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About ChatBack
ChatBack has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked ChatBack across 190 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJT
JACQUES T
1 reviews | Active since Jan 2020
16 Mar 2026, 07:49
Very poor service
⭐ 1 Star I would not recommend this service to anyone. It is supposed to make life easier, but instead it caused unnecessary stress. After three weeks I still haven’t received my disk, and communication has been almost non-existent. Messages go unanswered and there are no updates. Overall, a very frustrating and disappointing experience. Will not be using this service ever again.
Helpful (0)
|Replies (0)JT
JACQUES T
1 reviews | Active since Jan 2020
16 Mar 2026, 07:49
Very poor service
⭐ 1 Star I would not recommend this service to anyone. It is supposed to make life easier, but instead it caused unnecessary stress. After three weeks I still haven’t received my disk, and communication has been almost non-existent. Messages go unanswered and there are no updates. Overall, a very frustrating and disappointing experience. Will not be using this service ever again.
0
Replies (0)M
Maria
1 reviews | Active since Jan 2020
11 Mar 2026, 09:53
Hassle-Free Refund & Outstanding Customer Service.
I highly recommend ChatBack for their professional handling of my recent application. Although we weren't able to finalise the licence disc renewal due to some issues, the support I received from Precious Delx was outstanding. She kept me informed and ensured that my refund was handled immediately and without any stress. It’s refreshing to deal with a company that prioritises the customer, even when things don't go as planned.
Helpful (0)
|Replies (0)M
Maria
1 reviews | Active since Jan 2020
11 Mar 2026, 09:53
Hassle-Free Refund & Outstanding Customer Service.
I highly recommend ChatBack for their professional handling of my recent application. Although we weren't able to finalise the licence disc renewal due to some issues, the support I received from Precious Delx was outstanding. She kept me informed and ensured that my refund was handled immediately and without any stress. It’s refreshing to deal with a company that prioritises the customer, even when things don't go as planned.
0
Replies (0)MJ
Mokgosi J
1 reviews | Active since Jan 2020
17 Dec 2025, 10:18
Overcharged service and poor service
Last year I received a Chatback message regarding the renewal of my vehicle disc and I thought the process was led by Road Traffic Management Agency. I then though the process would be easy and quick, yes it was quicker however the prices paid was double the amount that I normally pay for my disc renewal. Seeing that I have paid double the amount double , I then approached RTMC for free renewal because I paid double the amount. Only to find out that Chatback is not an entity of the RTMC. I need my refund because I was charged double and I tried to get its head office line but I'm not winning. They should remove their payoff line.
Helpful (0)
|Replies (0)MJ
Mokgosi J
1 reviews | Active since Jan 2020
17 Dec 2025, 10:18
Overcharged service and poor service
Last year I received a Chatback message regarding the renewal of my vehicle disc and I thought the process was led by Road Traffic Management Agency. I then though the process would be easy and quick, yes it was quicker however the prices paid was double the amount that I normally pay for my disc renewal. Seeing that I have paid double the amount double , I then approached RTMC for free renewal because I paid double the amount. Only to find out that Chatback is not an entity of the RTMC. I need my refund because I was charged double and I tried to get its head office line but I'm not winning. They should remove their payoff line.
0
Replies (0)JL
Jolandi L
1 reviews | Active since Jan 2020
11 Aug 2025, 11:52
From Skeptical to Super Impressed -5/5 Service
Bought a 2nd-hand car in May, but the license disk expired at the end of June. I struggled to renew it through both my bank accounts, and neither bank could explain why. I found ChatBack on the internet and decided to take a chance. They quickly identified the reason for the block on the license. After getting the roadworthy done, I had my license disk in hand in less than a week! I’ll admit, I was skeptical at first after reading some reviews, but they truly deserve a 5/5 from me. Excellent service!
Helpful (0)
|Replies (0)JL
Jolandi L
1 reviews | Active since Jan 2020
11 Aug 2025, 11:52
From Skeptical to Super Impressed -5/5 Service
Bought a 2nd-hand car in May, but the license disk expired at the end of June. I struggled to renew it through both my bank accounts, and neither bank could explain why. I found ChatBack on the internet and decided to take a chance. They quickly identified the reason for the block on the license. After getting the roadworthy done, I had my license disk in hand in less than a week! I’ll admit, I was skeptical at first after reading some reviews, but they truly deserve a 5/5 from me. Excellent service!
0
Replies (0)MG
Mpume G
1 reviews | Active since Jan 2020
7 Feb 2025, 08:34
Save your money & renew your disc yourself
It's frustrating that you can never talk to a person. I've been waiting over a week for my disc to get delivered. Can't get ahold of anybody to tell me where the damn thing is. You pay quite a bit of money to get appalling service. I'm done with these guys.
Helpful (0)
|Replies (0)MG
Mpume G
1 reviews | Active since Jan 2020
7 Feb 2025, 08:34
Save your money & renew your disc yourself
It's frustrating that you can never talk to a person. I've been waiting over a week for my disc to get delivered. Can't get ahold of anybody to tell me where the damn thing is. You pay quite a bit of money to get appalling service. I'm done with these guys.
0
Replies (0)DC
Danie C
1 reviews | Active since Jan 2020
3 Feb 2025, 13:12
No response after cancelling service before completion
I started the process because I understood that my payment would be final as they had all the info to know about the blocks. I cancelled the process after paying, but before completing submission of all the info. I asked for a refund, but now they are MIA
Helpful (0)
|Replies (0)DC
Danie C
1 reviews | Active since Jan 2020
3 Feb 2025, 13:12
No response after cancelling service before completion
I started the process because I understood that my payment would be final as they had all the info to know about the blocks. I cancelled the process after paying, but before completing submission of all the info. I asked for a refund, but now they are MIA
0
Replies (0)cW
clint W
1 reviews | Active since Jan 2020
23 Jan 2025, 13:06
Expensive and no longer value for money - customer service non existent
Useless customer service. Multiple occasions they either deliver to the wrong address or dont at all. Constant need to follow up and it goes very quiet on their side.
Helpful (0)
|Replies (0)cW
clint W
1 reviews | Active since Jan 2020
23 Jan 2025, 13:06
Expensive and no longer value for money - customer service non existent
Useless customer service. Multiple occasions they either deliver to the wrong address or dont at all. Constant need to follow up and it goes very quiet on their side.
0
Replies (0)