Feels like we have been ****med!

DONT BUY FROM MAKRO SA!! It's as good as getting ****med!! I am absolutely disgusted with the service from Makro Online or Chef's Pride.

I am absolutely disgusted with the service from Makro Online and Chef’s Pride. In December, we purchased a gas stove for R28,000. The product description was unclear, and we were under the impression that it was a gas hob with an electric oven. When the stove was delivered two weeks later, we discovered that it was in fact a full gas stove, including a gas oven — which was not what we intended to purchase.

We immediately logged a return. The stove was collected from us, and since then we have had to call every single week just to get an update. There has been absolutely no proactive communication.

Chef’s Pride has refused to get involved, stating that they are a third party and have a trading agreement with Makro preventing them from engaging directly with customers. I was informed by Jason from Chef’s Pride that they are unable to provide feedback due to this agreement. That internal arrangement does not absolve either party of responsibility. The product carries the Chef’s Pride name, and Makro handled the sale — both brands are linked to this experience.

Today — mid-February — the very same stove was delivered back to us. After contacting Makro, we were told they “do not know” about the return and that it will be escalated again.

This is completely unacceptable.

We have been without resolution for nearly two months. There has been no accountability, no clear communication, and no urgency. The level of service is shocking and deeply disappointing.

What makes this even more concerning is the lack of transparency. There is no clear platform to leave a proper public review for Makro on Google, and public comments cannot be left on their Facebook page. That raises serious concerns about accountability.

Customers should not have to fight this hard for basic service, honesty, and resolution. I will never purchase from Makro again, and this entire experience has left a lasting negative impression.

And now I learn from reviews on Chef's Pride's Facebook page that customers have returned the La Germania stove 4 times, as it's not working properly.