C
ChelinoBaby
Claimed Business
C
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.6|8 Reviews
Jun '25 - May '26
5(12.5%)
4(0%)
3(0%)
2(12.5%)
1(75%)
5(12.5%)
4(0%)
3(0%)
2(12.5%)
1(75%)
Frequently Asked Questions About ChelinoBaby
ChelinoBaby has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked ChelinoBaby across 62 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
Liza C
1 reviews | Active since Jan 2020
8 Feb 2026, 09:09
Terrible service and support
⸻ I will never buy a Chelino Baby product again, and I strongly advise other parents to think carefully before doing so. I purchased a Chelino car seat for my baby and deliberately chose the more expensive model with ISOFIX, a support leg, and 360° rotation, believing I was investing in safety and quality. After only three months of use, the ISOFIX mechanism broke. I returned the car seat to the store, expecting a replacement. A car seat is not a luxury item—it is a legal and safety necessity. You simply cannot transport your baby without one. Despite this, Chelino refused to replace the seat and insisted it be sent away for repairs. While I would normally understand a repair process, this situation left me effectively unable to drive with my child. Only after escalating the matter to head office and repeatedly raising my concerns did they reluctantly agree to loan me a replacement car seat—and even that was a struggle. Chelino kept my car seat for two weeks. Had I not been given a loan seat, I would have been completely stuck and unable to go anywhere with my baby. What is most concerning is that when I finally collected my repaired car seat, I was informed that my warranty had now expired, and that if anything were to happen again, I would be on my own—despite the fact that the seat had already failed after just three months. This is unacceptable. A premium-priced baby safety product should not fail so quickly, and a warranty should not be voided because a consumer exercised their right to have a manufacturing fault repaired. This experience has left me with no confidence in Chelino’s product quality or after-sales support. When it comes to baby safety, this is not something I am willing to compromise on again.
Helpful (0)
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Liza C
1 reviews | Active since Jan 2020
8 Feb 2026, 09:09
Terrible service and support
⸻ I will never buy a Chelino Baby product again, and I strongly advise other parents to think carefully before doing so. I purchased a Chelino car seat for my baby and deliberately chose the more expensive model with ISOFIX, a support leg, and 360° rotation, believing I was investing in safety and quality. After only three months of use, the ISOFIX mechanism broke. I returned the car seat to the store, expecting a replacement. A car seat is not a luxury item—it is a legal and safety necessity. You simply cannot transport your baby without one. Despite this, Chelino refused to replace the seat and insisted it be sent away for repairs. While I would normally understand a repair process, this situation left me effectively unable to drive with my child. Only after escalating the matter to head office and repeatedly raising my concerns did they reluctantly agree to loan me a replacement car seat—and even that was a struggle. Chelino kept my car seat for two weeks. Had I not been given a loan seat, I would have been completely stuck and unable to go anywhere with my baby. What is most concerning is that when I finally collected my repaired car seat, I was informed that my warranty had now expired, and that if anything were to happen again, I would be on my own—despite the fact that the seat had already failed after just three months. This is unacceptable. A premium-priced baby safety product should not fail so quickly, and a warranty should not be voided because a consumer exercised their right to have a manufacturing fault repaired. This experience has left me with no confidence in Chelino’s product quality or after-sales support. When it comes to baby safety, this is not something I am willing to compromise on again.
0
Replies (0)AE
Annali E
1 reviews | Active since Jan 2020
1 Dec 2025, 11:46
ChelinoBaby does not care
Shocking service. I bought a Cybex car seat from them 1 year ago. I took it back because the sides broke off. They said it will take about 3 weeks to fix. It is now almost 3 weeks after. No one has given feedback. I drove back to the store to check up on the progress as it is a major inconvenience to not have a c****at for my child to drive in. When requiring about this at the store, the salesperson tells me that no one has come to collect the seat. This means that I will have no c****at during December holiday to put my child in. ChelinoBaby you can do better, not only from a service point of view, but also towards the safety of my child.
Helpful (0)
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Annali E
1 reviews | Active since Jan 2020
1 Dec 2025, 11:46
ChelinoBaby does not care
Shocking service. I bought a Cybex car seat from them 1 year ago. I took it back because the sides broke off. They said it will take about 3 weeks to fix. It is now almost 3 weeks after. No one has given feedback. I drove back to the store to check up on the progress as it is a major inconvenience to not have a c****at for my child to drive in. When requiring about this at the store, the salesperson tells me that no one has come to collect the seat. This means that I will have no c****at during December holiday to put my child in. ChelinoBaby you can do better, not only from a service point of view, but also towards the safety of my child.
0
Replies (0)DM
Dimakatso M
1 reviews | Active since Jan 2020
15 Nov 2025, 10:04
Tankiso's Complaint Regarding Unprofessional and Distressing Treatment at Chelino Store
Dear Chelino Baby Team, I am writing this email with a genuinely heavy heart regarding the treatment my colleagues and I received from one of your staff members, Tankiso, on 14 November 2025. Context I am currently 37 weeks pregnant, and my colleagues hosted a baby shower for me at work. Some of the items gifted were not suitable, so I went to your store to exchange and upgrade a few of them. I was willing to pay extra, substitute items, or accept vouchers where necessary. I even brought the proof of purchase and ensured the items were unopened. When we arrived, we were warmly assisted by Nkosi, who was extremely professional. Whatever customer service training Nkosi has received should be extended to the rest of your staff—particularly Tankiso, whose behaviour was deeply concerning. Ayanda was present but visibly uncomfortable throughout the incident. What Happened I explained to Nkosi what I wanted to do. He checked the receipt, understood the plan, and everything was progressing well. However, when I stepped away briefly, I returned to find Tankiso shouting at my colleagues, raising her voice and basically telling them “do their worst” and even contact head office if they wished. This was shocking because no one had asked for a refund — I simply wanted to exchange items or pay the difference. I calmly intervened and clarified that I did not want a refund. Since some items I liked were not available in store, I explained that I could take: • the cot valued at R3,500, • plus the R800 mattress, • and then purchase other items online or from another branch. Shockingly Unprofessional Conduct The most concerning part was when Tankiso aggressively insisted that: • The car seat we purchased is out of stock, therefore • They cannot take it back, • Even though it is sealed, • Even with a valid receipt, • Unless the item is defective, • And that I should “call head office”. This reasoning made no sense. The fact that the product is out of stock should not prevent a basic exchange — if anything, it signals a high-demand item. The product was sealed, I had the receipt, and I was not asking for a refund — only to exchange for a bigger size or substitute it as part of the overall transaction. Her tone was rude, dismissive, and completely unnecessary, especially towards someone heavily pregnant who was calm and cooperative. When I asked for the head office number, she confidently gave it — assuming I would walk away. I remained calm and contacted head office. Interaction With Joe (Head Office) I spoke to Joe, who was extremely professional. He asked two simple questions: • “Is the box open?” — No • “Do you have the receipt?” — Yes He immediately understood the issue, placed me on hold, contacted the store, and asked to speak to Ayanda. The matter was resolved within minutes. Concern About Chelino Baby’s Business Conduct Another concern I must raise relates to the final voucher amount. My original expenditure was over R9,000, and based on the value of the items returned, I should have received approximately R5,000 back in voucher value. Instead, I only received R1,800, and an unexplained R3,000 deduction was app**** simply because I requested a voucher — which I intended to use again at Chelino Baby. I do not understand this policy or how such a large deduction can be justified, especially when: • The items were unopened, • A receipt was provided, and • The funds would have remained with your business. This raises serious concerns about pricing transparency and fairness. Why I Must Report This Although Joe resolved the transaction, I remain deeply concerned about: • Tankiso’s hostile behaviour towards customers and colleagues, • Nkosi distancing himself from the conflict (which suggests this may not be an isolated issue), • Ayanda looking visibly scared and overwhelmed during the altercation, • And Tankiso even shouting at head office staff until instructed to hand the phone to Ayanda. No customer — pregnant or not — should be spoken to or treated in this manner. I kindly request: 1. A formal investigation into the conduct of the employee involved. 2. A clear explanation of how the voucher amount was calculated and why over R3,000 was deducted. 3. A review of the voucher policy, especially where it leads to loss of value for customers. 4. Customer service and conflict-management training for staff. 5. Recognition for Nkosi, whose professionalism stood out. I trust that Chelino Baby values its customers and upholds high standards of service. I hope no other customer — or staff member — has to experience what we did. Kind regards, Dimakatso
Helpful (0)
|Replies (0)DM
Dimakatso M
1 reviews | Active since Jan 2020
15 Nov 2025, 10:04
Tankiso's Complaint Regarding Unprofessional and Distressing Treatment at Chelino Store
Dear Chelino Baby Team, I am writing this email with a genuinely heavy heart regarding the treatment my colleagues and I received from one of your staff members, Tankiso, on 14 November 2025. Context I am currently 37 weeks pregnant, and my colleagues hosted a baby shower for me at work. Some of the items gifted were not suitable, so I went to your store to exchange and upgrade a few of them. I was willing to pay extra, substitute items, or accept vouchers where necessary. I even brought the proof of purchase and ensured the items were unopened. When we arrived, we were warmly assisted by Nkosi, who was extremely professional. Whatever customer service training Nkosi has received should be extended to the rest of your staff—particularly Tankiso, whose behaviour was deeply concerning. Ayanda was present but visibly uncomfortable throughout the incident. What Happened I explained to Nkosi what I wanted to do. He checked the receipt, understood the plan, and everything was progressing well. However, when I stepped away briefly, I returned to find Tankiso shouting at my colleagues, raising her voice and basically telling them “do their worst” and even contact head office if they wished. This was shocking because no one had asked for a refund — I simply wanted to exchange items or pay the difference. I calmly intervened and clarified that I did not want a refund. Since some items I liked were not available in store, I explained that I could take: • the cot valued at R3,500, • plus the R800 mattress, • and then purchase other items online or from another branch. Shockingly Unprofessional Conduct The most concerning part was when Tankiso aggressively insisted that: • The car seat we purchased is out of stock, therefore • They cannot take it back, • Even though it is sealed, • Even with a valid receipt, • Unless the item is defective, • And that I should “call head office”. This reasoning made no sense. The fact that the product is out of stock should not prevent a basic exchange — if anything, it signals a high-demand item. The product was sealed, I had the receipt, and I was not asking for a refund — only to exchange for a bigger size or substitute it as part of the overall transaction. Her tone was rude, dismissive, and completely unnecessary, especially towards someone heavily pregnant who was calm and cooperative. When I asked for the head office number, she confidently gave it — assuming I would walk away. I remained calm and contacted head office. Interaction With Joe (Head Office) I spoke to Joe, who was extremely professional. He asked two simple questions: • “Is the box open?” — No • “Do you have the receipt?” — Yes He immediately understood the issue, placed me on hold, contacted the store, and asked to speak to Ayanda. The matter was resolved within minutes. Concern About Chelino Baby’s Business Conduct Another concern I must raise relates to the final voucher amount. My original expenditure was over R9,000, and based on the value of the items returned, I should have received approximately R5,000 back in voucher value. Instead, I only received R1,800, and an unexplained R3,000 deduction was app**** simply because I requested a voucher — which I intended to use again at Chelino Baby. I do not understand this policy or how such a large deduction can be justified, especially when: • The items were unopened, • A receipt was provided, and • The funds would have remained with your business. This raises serious concerns about pricing transparency and fairness. Why I Must Report This Although Joe resolved the transaction, I remain deeply concerned about: • Tankiso’s hostile behaviour towards customers and colleagues, • Nkosi distancing himself from the conflict (which suggests this may not be an isolated issue), • Ayanda looking visibly scared and overwhelmed during the altercation, • And Tankiso even shouting at head office staff until instructed to hand the phone to Ayanda. No customer — pregnant or not — should be spoken to or treated in this manner. I kindly request: 1. A formal investigation into the conduct of the employee involved. 2. A clear explanation of how the voucher amount was calculated and why over R3,000 was deducted. 3. A review of the voucher policy, especially where it leads to loss of value for customers. 4. Customer service and conflict-management training for staff. 5. Recognition for Nkosi, whose professionalism stood out. I trust that Chelino Baby values its customers and upholds high standards of service. I hope no other customer — or staff member — has to experience what we did. Kind regards, Dimakatso
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Replies (0)RW
Ray W
1 reviews | Active since Jan 2020
7 Sept 2025, 13:16
Don't buy from these people!!
Terrible customer service, Bought a unit at the East Rand branch only to have it not work in my vehicle. Went to return it, when I was first told oh no they can't refund me due to manager not beeing in. They have tried 3 different units and only to be told oh maybe their staff are also fitting it wrong by some lady on a whatsapp call. This is shocking!
Helpful (0)
|Replies (0)RW
Ray W
1 reviews | Active since Jan 2020
7 Sept 2025, 13:16
Don't buy from these people!!
Terrible customer service, Bought a unit at the East Rand branch only to have it not work in my vehicle. Went to return it, when I was first told oh no they can't refund me due to manager not beeing in. They have tried 3 different units and only to be told oh maybe their staff are also fitting it wrong by some lady on a whatsapp call. This is shocking!
0
Replies (0)RH
Ryan H
1 reviews | Active since Jan 2020
4 Aug 2025, 10:08
Joke of customer service
Horrible customer service. Instructed to buy product online for collection. After doing so, was emailed saying pickup was in JHB, and wanted to charge R260 to deliver. Then when offered a refund instead of delivery, wanted to charge 15% handling fee... even though it was still at their offices. Company living in the past trying to take advantage of people. Avoid
Helpful (0)
|Replies (0)RH
Ryan H
1 reviews | Active since Jan 2020
4 Aug 2025, 10:08
Joke of customer service
Horrible customer service. Instructed to buy product online for collection. After doing so, was emailed saying pickup was in JHB, and wanted to charge R260 to deliver. Then when offered a refund instead of delivery, wanted to charge 15% handling fee... even though it was still at their offices. Company living in the past trying to take advantage of people. Avoid
0
Replies (0)GM
Goodness M
1 reviews | Active since Jan 2020
14 Jul 2025, 17:47
Happy customer
Had great experience with one of the consultants on Tik Tok was struggling to adjust my baby's car seat, she did a turial specially for me, they have greet costumer service 👏👏👏
Helpful (0)
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Goodness M
1 reviews | Active since Jan 2020
14 Jul 2025, 17:47
Happy customer
Had great experience with one of the consultants on Tik Tok was struggling to adjust my baby's car seat, she did a turial specially for me, they have greet costumer service 👏👏👏
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Jul 2025, 11:00
Chelino baby head office: Micaeel not honouring listed price.
The Price for the tiffany co-sleeper camp cot WITH mattress was listed for R2399 and said IN STORE purchase at head office. I have the screenshot of the listing. Micaeel called me back to tell me they cannot honor this as it was a mistake on Google's end and did not offer me a solution. Fatima still tried to resolve this matter. At the end of the day, the customer is always right and Chelino should honour their listed price. This is not about saving R400, but merely the principle of the situation.
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Anonymous
1 reviews | Active since Jan 2020
8 Jul 2025, 11:00
Chelino baby head office: Micaeel not honouring listed price.
The Price for the tiffany co-sleeper camp cot WITH mattress was listed for R2399 and said IN STORE purchase at head office. I have the screenshot of the listing. Micaeel called me back to tell me they cannot honor this as it was a mistake on Google's end and did not offer me a solution. Fatima still tried to resolve this matter. At the end of the day, the customer is always right and Chelino should honour their listed price. This is not about saving R400, but merely the principle of the situation.
0
Replies (0)AA
Alana A
1 reviews | Active since Jan 2020
30 Jun 2025, 23:56
Worst baby product on the market
Bought the Amber travel system and was the worst purchase!! The isofix base is unreliable as the seat doesn’t clip in and out properly. The wheels on the pram itself buckle and get stuck they don’t turn. Could not use the infant seat on the frame either as the adapters are absolutely useless. Now they want me to send in the pram for “repairs”. I can’t be without a pram as I use it almost on a daily basis and can’t afford to replace it. I am also not interested in having the faulty parts replaced for more faulty parts. Super disappointed in the quality and customer service provided. Most definitely won’t buy anything Chelino or recommend to anyone again!
Helpful (0)
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Alana A
1 reviews | Active since Jan 2020
30 Jun 2025, 23:56
Worst baby product on the market
Bought the Amber travel system and was the worst purchase!! The isofix base is unreliable as the seat doesn’t clip in and out properly. The wheels on the pram itself buckle and get stuck they don’t turn. Could not use the infant seat on the frame either as the adapters are absolutely useless. Now they want me to send in the pram for “repairs”. I can’t be without a pram as I use it almost on a daily basis and can’t afford to replace it. I am also not interested in having the faulty parts replaced for more faulty parts. Super disappointed in the quality and customer service provided. Most definitely won’t buy anything Chelino or recommend to anyone again!
0
Replies (0)