TrustIndex
0.0
Score
Ranking
#5
in Health & Medical
NPS Score
0
Recommended: Unlikely
May '25 - Apr '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Awful experience
Following my biopsy I was referred to Johann Kluge, appointment was 9 April at 15:45 I waited for him for 4 hours, the consultation took at least 1 hour and he explained and drew a diagram of exactly what they his team was going to do...also mentioned that they were not ***boys his done many surgeries like this a glossectomy and removal of the cancerous part of my tongue to be replaced with tissue, veins and arteries from my leg. I asked him how I would communicate and he said I would be provided with a white board to write on and I should not concern myself I would be able to communicate effectively, till this day I am still waiting for that whiteboard. I saw his colleague plastic surgeon Ben Moodie who had informed me that for the first 4 days while I was in a coma I would be restrained. As not to pull out any pipes. However when I woke up from the coma I was still in restraints when I asked why no one would tell me. I was there in Cintocare for my health so there was no way that I intended to sabotage myself or my health. When my husband Tom Boer visited me the first time and asked the sister why I was being restrained there was no explanation, he left his phone number with two different nursing sisters and twice with Dr Kluge's receptionist his phone number and that of my daughter was on file no one called him or contacted my daughter. My husband told the sister that restraining me is going to causing me greater anxiety I am not sure if he told he I had been brutally ****d at the age of 21 years old tied up and and foot ****d 4 times, bitten open and knifed in my ****** but he would have told Dr Kluge if he had bothered to call him. They kept me in restraints from 18 April until approximately 13 May 2024. I was in another ward for two days before being discharged. After Dr Siebert Wiid asked me why I had a TMI when I woke up from the coma and I told him that the restraints scared the **** out of me and why, two hours later Dr Kluge asked me the exact same question and I was unrestrained and moved to another ward. Following my operation I had my care moved to Eugene Marais Hospital for the radiation treatment. My tongue they implanted in my mouth is too big so I have bitten the flap the swelling never went down significantly ...perhaps they should have measured twice and cut once, there is a growth under the old side of my tongue and where these fine surgeons of Cintocare joined my new tongue to the old one there is a gap where my finger can fit in. I have lost 22 kg's to date I cannot eat normal food, I am in constant pain and discomfort. Since they made sure they exhausted my medical aid I want Dr Johann Kluge to pay for my corrective procedures - The Health Professionals council of South Africa (HPSCA) firmly states that every individual has the ‘right to a healthy and safe environment whilst at the same time stating every individual has the right to ‘participate in the decision-making’ of their own health-related treatment. As stated previously, the restraining of patients clearly breaches a patient’s autonomy as well as contradicts what the HPSCA guidelines, despite being in the patient’s best interest. There was a previous study done by UWC regarding the restraining of patients 28% survive. I have been in both private and public hospitals and have never experienced this kind of disregard for the patient.
1 reviews | Active since Jan 2020
Awful experience
Following my biopsy I was referred to Johann Kluge, appointment was 9 April at 15:45 I waited for him for 4 hours, the consultation took at least 1 hour and he explained and drew a diagram of exactly what they his team was going to do...also mentioned that they were not ***boys his done many surgeries like this a glossectomy and removal of the cancerous part of my tongue to be replaced with tissue, veins and arteries from my leg. I asked him how I would communicate and he said I would be provided with a white board to write on and I should not concern myself I would be able to communicate effectively, till this day I am still waiting for that whiteboard. I saw his colleague plastic surgeon Ben Moodie who had informed me that for the first 4 days while I was in a coma I would be restrained. As not to pull out any pipes. However when I woke up from the coma I was still in restraints when I asked why no one would tell me. I was there in Cintocare for my health so there was no way that I intended to sabotage myself or my health. When my husband Tom Boer visited me the first time and asked the sister why I was being restrained there was no explanation, he left his phone number with two different nursing sisters and twice with Dr Kluge's receptionist his phone number and that of my daughter was on file no one called him or contacted my daughter. My husband told the sister that restraining me is going to causing me greater anxiety I am not sure if he told he I had been brutally ****d at the age of 21 years old tied up and and foot ****d 4 times, bitten open and knifed in my ****** but he would have told Dr Kluge if he had bothered to call him. They kept me in restraints from 18 April until approximately 13 May 2024. I was in another ward for two days before being discharged. After Dr Siebert Wiid asked me why I had a TMI when I woke up from the coma and I told him that the restraints scared the **** out of me and why, two hours later Dr Kluge asked me the exact same question and I was unrestrained and moved to another ward. Following my operation I had my care moved to Eugene Marais Hospital for the radiation treatment. My tongue they implanted in my mouth is too big so I have bitten the flap the swelling never went down significantly ...perhaps they should have measured twice and cut once, there is a growth under the old side of my tongue and where these fine surgeons of Cintocare joined my new tongue to the old one there is a gap where my finger can fit in. I have lost 22 kg's to date I cannot eat normal food, I am in constant pain and discomfort. Since they made sure they exhausted my medical aid I want Dr Johann Kluge to pay for my corrective procedures - The Health Professionals council of South Africa (HPSCA) firmly states that every individual has the ‘right to a healthy and safe environment whilst at the same time stating every individual has the right to ‘participate in the decision-making’ of their own health-related treatment. As stated previously, the restraining of patients clearly breaches a patient’s autonomy as well as contradicts what the HPSCA guidelines, despite being in the patient’s best interest. There was a previous study done by UWC regarding the restraining of patients 28% survive. I have been in both private and public hospitals and have never experienced this kind of disregard for the patient.
1 reviews | Active since Jan 2020
Best Hospital Experience Ever
In early 2025, my wife was referred to Dr. Francois Swart, a specialist in brain and spine surgery at Cintocare Hospital. This experience has undoubtedly been the best we have ever encountered in a healthcare setting. The entire staff demonstrated exceptional care and support throughout our journey. Dr. Swart, our surgeon, possesses a remarkable bedside manner, showcasing kindness and thoroughness from the initial consultation through to the surgery and post-operative care. His office team is equally impressive, providing prompt feedback and assistance whenever needed. The theatre and nursing staff were outstanding, ensuring that everything was clearly explained at every stage. They consistently made an effort to check on my wife, prioritizing her comfort throughout the process. We are immensely grateful to Dr. Swart and all the staff who assisted us during my wife's surgery. I wholeheartedly recommend Dr. Swart and Cintocare Hospital to anyone seeking exceptional service and care in the medical field.
1 reviews | Active since Jan 2020
Best Hospital Experience Ever
In early 2025, my wife was referred to Dr. Francois Swart, a specialist in brain and spine surgery at Cintocare Hospital. This experience has undoubtedly been the best we have ever encountered in a healthcare setting. The entire staff demonstrated exceptional care and support throughout our journey. Dr. Swart, our surgeon, possesses a remarkable bedside manner, showcasing kindness and thoroughness from the initial consultation through to the surgery and post-operative care. His office team is equally impressive, providing prompt feedback and assistance whenever needed. The theatre and nursing staff were outstanding, ensuring that everything was clearly explained at every stage. They consistently made an effort to check on my wife, prioritizing her comfort throughout the process. We are immensely grateful to Dr. Swart and all the staff who assisted us during my wife's surgery. I wholeheartedly recommend Dr. Swart and Cintocare Hospital to anyone seeking exceptional service and care in the medical field.
1 reviews | Active since Jan 2020
Best Hospital
Cintocare is the best hospital.The staff are friendly and helpful.The doctors helped you when the others hospital and doctors did not help.They took very good of my husband.Thank You Cintocare Hospital.
1 reviews | Active since Jan 2020
Best Hospital
Cintocare is the best hospital.The staff are friendly and helpful.The doctors helped you when the others hospital and doctors did not help.They took very good of my husband.Thank You Cintocare Hospital.
1 reviews | Active since Jan 2020
HORRIBLE and RUDE MEDICAL WARD NURSING STAFF !!!
SUBGRADE PATIENT CARE AND SERVICE for PREMIUM GRADE HOSPITAL FEES!!! My father went in for his right shoulder surgery. After coming out of surgery, when he asked what time breakfast would be served, he was abruptly replied to wait until it got served. When he asked for water, he was told to wait for "someone else" to give it to him and subsequently never given any. His Dr informed a nurse to clean and dress his wound on operated area and administer pain injection, it was never done. My father ended up being discharged with pain and discomfort. WON'T RECOMMEND THIS HOSPITAL TO ANYONE!!!
1 reviews | Active since Jan 2020
HORRIBLE and RUDE MEDICAL WARD NURSING STAFF !!!
SUBGRADE PATIENT CARE AND SERVICE for PREMIUM GRADE HOSPITAL FEES!!! My father went in for his right shoulder surgery. After coming out of surgery, when he asked what time breakfast would be served, he was abruptly replied to wait until it got served. When he asked for water, he was told to wait for "someone else" to give it to him and subsequently never given any. His Dr informed a nurse to clean and dress his wound on operated area and administer pain injection, it was never done. My father ended up being discharged with pain and discomfort. WON'T RECOMMEND THIS HOSPITAL TO ANYONE!!!
1 reviews | Active since Jan 2020
VERY RUDE Staff!!
The fact that you pay ALOT for the best possible care, does not reflect in the nurses attitudes! When told your loved one will be 45 minutes in theatre, any reasonable person will give or take a few minutes either ways. I went in after 2 hours and asked politely for any news and was bluntly asked if I cant count!!!
1 reviews | Active since Jan 2020
VERY RUDE Staff!!
The fact that you pay ALOT for the best possible care, does not reflect in the nurses attitudes! When told your loved one will be 45 minutes in theatre, any reasonable person will give or take a few minutes either ways. I went in after 2 hours and asked politely for any news and was bluntly asked if I cant count!!!