CT
Citation Travel International
Claimed Business
CT
Citation Travel International
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDS
Danielle S
1 reviews | Active since Jan 2020
26 Mar 2025, 08:36
Disappointed and disgusted
I am deeply disappointed in the service received compared to the presentation done. Each time I request a booking I'm told "we unable to accommodate your group" ask for alternatives telephonically and you wait a month with no response. Been a member for 6 months and have not been able to make use of the services paid for yet payment is required monthly. Log a complaint and you are spoken to in a language you don't speak, request the person to speak English and you get an attitude. I want my membership cancelled and a refund on all funds paid to you by me. Don't tell me about a contract, you deliver a service and the member pays. You have not kept your end of the contract how is that fair??
Helpful (0)
|Replies (0)DS
Danielle S
1 reviews | Active since Jan 2020
26 Mar 2025, 08:36
Disappointed and disgusted
I am deeply disappointed in the service received compared to the presentation done. Each time I request a booking I'm told "we unable to accommodate your group" ask for alternatives telephonically and you wait a month with no response. Been a member for 6 months and have not been able to make use of the services paid for yet payment is required monthly. Log a complaint and you are spoken to in a language you don't speak, request the person to speak English and you get an attitude. I want my membership cancelled and a refund on all funds paid to you by me. Don't tell me about a contract, you deliver a service and the member pays. You have not kept your end of the contract how is that fair??
0
Replies (0)P
Palesa
1 reviews | Active since Jan 2020
21 May 2024, 09:24
The booking process was smooth with no hassle because Citation Travel handled it for us
The booking process was smooth with no hassle because Citation Travel handled it for us. The resort Dikhololo was beautiful as advertised, the staff were friendly and the rooms were clean. We had a pleasant stay. All thanks to Citation Travel International
Helpful (0)
|Replies (0)P
Palesa
1 reviews | Active since Jan 2020
21 May 2024, 09:24
The booking process was smooth with no hassle because Citation Travel handled it for us
The booking process was smooth with no hassle because Citation Travel handled it for us. The resort Dikhololo was beautiful as advertised, the staff were friendly and the rooms were clean. We had a pleasant stay. All thanks to Citation Travel International
0
Replies (0)Z
Zetania
1 reviews | Active since Jan 2020
27 Feb 2024, 07:54
CTI **** MEMBERSHIP THAT DOESNT BENEFIT THERE CUSTOMERS
My husband and I were invited to come and listen to their briefing they held at Stonehaven. And loved the idea when we heard about it as we travel alot and thought this could benefit us. So we joined immedatley. After joining the membership we started planning our domestic trip to cape town. So we sent emails that they should check accommodation in the SEA POINT. When thye came back with what they had everything was way out of what we asked for so we decided to put it on hold and try the MSC which seemed like they have better prices on. So we got a quote from CTI got a quote of R20k including insurance called MSC got a quote of R19k including insurance and bonus packages. I honestly want a refund back as this services isnt beneficial as it seemed like its more a ******* theres no benefits to this scheme. Kindly assist me I asked them to cancel this membership and all i got was an email no confirmation of cancellation and refund. Very unhappy with this service all I want is to cancel this and get the refund back
Helpful (0)
|Replies (0)Z
Zetania
1 reviews | Active since Jan 2020
27 Feb 2024, 07:54
CTI **** MEMBERSHIP THAT DOESNT BENEFIT THERE CUSTOMERS
My husband and I were invited to come and listen to their briefing they held at Stonehaven. And loved the idea when we heard about it as we travel alot and thought this could benefit us. So we joined immedatley. After joining the membership we started planning our domestic trip to cape town. So we sent emails that they should check accommodation in the SEA POINT. When thye came back with what they had everything was way out of what we asked for so we decided to put it on hold and try the MSC which seemed like they have better prices on. So we got a quote from CTI got a quote of R20k including insurance called MSC got a quote of R19k including insurance and bonus packages. I honestly want a refund back as this services isnt beneficial as it seemed like its more a ******* theres no benefits to this scheme. Kindly assist me I asked them to cancel this membership and all i got was an email no confirmation of cancellation and refund. Very unhappy with this service all I want is to cancel this and get the refund back
0
Replies (0)MM
Mayads M
1 reviews | Active since Jan 2020
6 Oct 2023, 14:14
****mers!!!!!!!!!!!
They are ****mers, went to my moms school and made them to join this **** not telling them that the money they deduct monthly is for them to use. My mom wanted to go on holiday and was told she needs to pay for the holiday, the R14,800 that is on her membership account is for discounts when she actually pays from her pocket. Meaning she has been making them rich as she cannot touch the R14,800 paid over 3 years. You are ****mers ! I just callled your office now 06/10/2023 at 16h05 and was transferred to 3 people who could not give me information about your company, what youdo, how to become a member. Not even a receptionst knows what you do! ****** of note these one, stay away from them.
Helpful (0)
|Replies (0)MM
Mayads M
1 reviews | Active since Jan 2020
6 Oct 2023, 14:14
****mers!!!!!!!!!!!
They are ****mers, went to my moms school and made them to join this **** not telling them that the money they deduct monthly is for them to use. My mom wanted to go on holiday and was told she needs to pay for the holiday, the R14,800 that is on her membership account is for discounts when she actually pays from her pocket. Meaning she has been making them rich as she cannot touch the R14,800 paid over 3 years. You are ****mers ! I just callled your office now 06/10/2023 at 16h05 and was transferred to 3 people who could not give me information about your company, what youdo, how to become a member. Not even a receptionst knows what you do! ****** of note these one, stay away from them.
0
Replies (0)RL
MM
Malehlohonolo M
1 reviews | Active since Jan 2020
3 Mar 2023, 22:57
Holiday club
I joined the club hoping to get discounts everything for holidays to go out with my family since from day one being paying for the service not even a single time I got a service the person that ialways speak to there is Lindi she makes promises that she doesn't keep which is unfair for me and I'm paying R560 every month to this people when they recruit you they promise you heaven and earth when joined they gave us vouchers and when I try using the voucher which they said it's a boat cruise holiday they said those vouchers are canceled while iand it was still valid for me to use .this people are scaming innocent people.
Helpful (0)
|Replies (0)MM
Malehlohonolo M
1 reviews | Active since Jan 2020
3 Mar 2023, 22:57
Holiday club
I joined the club hoping to get discounts everything for holidays to go out with my family since from day one being paying for the service not even a single time I got a service the person that ialways speak to there is Lindi she makes promises that she doesn't keep which is unfair for me and I'm paying R560 every month to this people when they recruit you they promise you heaven and earth when joined they gave us vouchers and when I try using the voucher which they said it's a boat cruise holiday they said those vouchers are canceled while iand it was still valid for me to use .this people are scaming innocent people.
0
Replies (0)KM
Katlego M
1 reviews | Active since Jan 2020
23 Jan 2023, 03:23
Waste of Money - don't sign up for this
Waste of money. There are better ways of booking for accommodation and vacations. The staff is slow, there's no communication, no newsletters to keep you interested, even the discount they give you is nothing - they give me a R58 discount while I pay a monthly debit order of R355. Rather go to a travel agent and save or use booking.com which gives better service and noticeable discounts
Helpful (0)
|Replies (0)KM
Katlego M
1 reviews | Active since Jan 2020
23 Jan 2023, 03:23
Waste of Money - don't sign up for this
Waste of money. There are better ways of booking for accommodation and vacations. The staff is slow, there's no communication, no newsletters to keep you interested, even the discount they give you is nothing - they give me a R58 discount while I pay a monthly debit order of R355. Rather go to a travel agent and save or use booking.com which gives better service and noticeable discounts
0
Replies (0)BN
Boitumelo N
1 reviews | Active since Jan 2020
26 Apr 2022, 10:10
Don't work here!!
Most unprofessional company and are scams.. Their clients aren't happy and so is the staff. Reservations manager is the boss's son who sits and does nothing while reservations do all the work. When complaining clients come to the office, they hide under their desks and send reservations or receptionist to do their dirty work. Stay away from working or doing business with them!! Werner, Antonie and Irene are bad leaders!
Helpful (0)
|Replies (0)BN
Boitumelo N
1 reviews | Active since Jan 2020
26 Apr 2022, 10:10
Don't work here!!
Most unprofessional company and are scams.. Their clients aren't happy and so is the staff. Reservations manager is the boss's son who sits and does nothing while reservations do all the work. When complaining clients come to the office, they hide under their desks and send reservations or receptionist to do their dirty work. Stay away from working or doing business with them!! Werner, Antonie and Irene are bad leaders!
0
Replies (0)