CiTi Cash Loans
Claimed Business
CiTi Cash Loans
Claimed Business
69 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, CiTi Cash Loans delivers a consistently outstanding customer experience, with overwhelmingly positive feedback across all service dimensions. Customers repeatedly praise named consultants for their friendliness and speed, and describe the loan process as fast, hassle-free, and transparent. The business earns exceptional marks for Customer Service (4.8) and Process Efficiency (4.7), with strong scores across all five themes.
Top Strengths:
- •Customer Service & Professional Guidance: Consultants like Shereen, Andile, Bianca, and others are consistently named and praised for being friendly, professional, helpful, and going above and beyond to assist customers.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#21
in Loans & Credit
Avg Reply
37 hours 30 minutes
NPS Score
100
Recommended: Very Likely
Review Distribution
5|69 Reviews
May '25 - Apr '26
5(98.6%)
4(1.5%)
3(0%)
2(0%)
1(0%)
5(98.6%)
4(1.5%)
3(0%)
2(0%)
1(0%)
Recent reviews (69)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKT
Keletso T
1 reviews | Active since Jan 2020
26 Feb 2026, 09:17
Quick, Efficient and The best I have used so far
I have been using them for some time now and they are always fast and efficient, making sure we get money on time. Of late it has been Mpumi helping me and I want to thank her very much for her efficiency and friendliness and willingness to help me get sorted quickly.
Helpful (0)
|Replies (0)KT
Keletso T
1 reviews | Active since Jan 2020
26 Feb 2026, 09:17
Quick, Efficient and The best I have used so far
I have been using them for some time now and they are always fast and efficient, making sure we get money on time. Of late it has been Mpumi helping me and I want to thank her very much for her efficiency and friendliness and willingness to help me get sorted quickly.
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Sphesihle
1 reviews | Active since Jan 2020
14 Nov 2025, 08:46
Very supportive, have a good communication, and understand, I love CiTi Cash, I would like to advise others to use citi cash
Very supportive, have a good communication, and understand, I love CiTi Cash, I would like to advise others to use citi cash. Thank you
Helpful (0)
|Replies (0)S
Sphesihle
1 reviews | Active since Jan 2020
14 Nov 2025, 08:46
Very supportive, have a good communication, and understand, I love CiTi Cash, I would like to advise others to use citi cash
Very supportive, have a good communication, and understand, I love CiTi Cash, I would like to advise others to use citi cash. Thank you
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