CS
Citiprotection Sa
Claimed Business
CS
Performance(last 12 months):
0Trustindex Rating
#8Ranked In Security
24mReply Time
-100 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 24 min
TrustIndex
0
Ranking
#8
in Security
Avg Reply
24m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 24 min
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Citiprotection Sa
Citiprotection Sa has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 24 min. Hellopeter has tracked Citiprotection Sa across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJR
Jean-mari Rudolph
1 reviews | Active since Jan 2020
2 Feb 2026, 17:25
Never ever work for this company
Please people if your work for this company think nicely before working for them. 1. They take your money if you leave this company not just a R1000 or so they take all of your money that your worked hard for. 2. They take money for medical aid you don't even see the card for the medical aid. 3. They take providend fund from you that is almost R500 and then you are not even on the providend fund books they can't even find it on your ID. 4. Managers that you must work with is no help you ask the manager to sort out your salary 6 days later it is still not done then jou must jump heads to do it your self. 5. The contract does not show your hourly rate or what they will take from your salary. So if I can tel everyone out there do not trust them
Helpful (0)
|Replies (0)JR
Jean-mari Rudolph
1 reviews | Active since Jan 2020
2 Feb 2026, 17:25
Never ever work for this company
Please people if your work for this company think nicely before working for them. 1. They take your money if you leave this company not just a R1000 or so they take all of your money that your worked hard for. 2. They take money for medical aid you don't even see the card for the medical aid. 3. They take providend fund from you that is almost R500 and then you are not even on the providend fund books they can't even find it on your ID. 4. Managers that you must work with is no help you ask the manager to sort out your salary 6 days later it is still not done then jou must jump heads to do it your self. 5. The contract does not show your hourly rate or what they will take from your salary. So if I can tel everyone out there do not trust them
0
Replies (0)JM
PS
Pieter S
1 reviews | Active since Jan 2020
10 Mar 2025, 18:07
Shockingly poor and ******** labour practices
Be cautious when planning to work for this company. They do not adhere to the basic conditions of the employment act and do not care about the wellbeing of their staff. Upon leaving their employ, my son has not been fully paid and being hit with ********l deductions and fed one excuse after the other for not paying his unused leave days. Be careful when consedering to work for this company.
Helpful (0)
|Replies (0)PS
Pieter S
1 reviews | Active since Jan 2020
10 Mar 2025, 18:07
Shockingly poor and ******** labour practices
Be cautious when planning to work for this company. They do not adhere to the basic conditions of the employment act and do not care about the wellbeing of their staff. Upon leaving their employ, my son has not been fully paid and being hit with ********l deductions and fed one excuse after the other for not paying his unused leave days. Be careful when consedering to work for this company.
0
Replies (0)DD
A
Anonymous
1 reviews | Active since Jan 2020
12 Dec 2024, 16:11
Worst armed response provider
I am very dissatisfied with the poor costumer service I received from this company and based on my experience I would strongly advise that no one take up a contract with CitiProtection. They misrepresented information to me and had me sign a digital contract which bound me for two years, even though I had to buy all the equipment outright, and when I wished to cancel the agreement due to poor service received they held me liable for the full contract amount outstanding. After arguing the fairness of it they offered me a penalty payment of R2694 "as a sign of good will" instead of the full R5388. I cannot stress this enough...NO ONE SHOULD EVER ENTER INTO AN AGREEMENT WITH THIS DECEIPTFUL COMPANY!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Dec 2024, 16:11
Worst armed response provider
I am very dissatisfied with the poor costumer service I received from this company and based on my experience I would strongly advise that no one take up a contract with CitiProtection. They misrepresented information to me and had me sign a digital contract which bound me for two years, even though I had to buy all the equipment outright, and when I wished to cancel the agreement due to poor service received they held me liable for the full contract amount outstanding. After arguing the fairness of it they offered me a penalty payment of R2694 "as a sign of good will" instead of the full R5388. I cannot stress this enough...NO ONE SHOULD EVER ENTER INTO AN AGREEMENT WITH THIS DECEIPTFUL COMPANY!!
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Replies (0)A
HM
Helen M
1 reviews | Active since Jan 2020
23 Aug 2023, 16:48
Bad service from Citi Protection for alarm systems
Kindly note I have signed a contract with Citi Protection for my house Alarm System. All signed documents has been send out to them a technician was send to my place to come and install only to find out a few equipments were Outstanding as well as a battery. Thier technician told me can buy my own battery or buy from them but theirs it's expensive like R700. I suggested to buy my own one and wait for the technician to come back. Citi Protection deducted their first debit order from my account with unfinished work until month four. They never called to update me about their delay. Now I send them an email to request for a credit note for the last four months that they have been deducting my money from my account without any service,they don't respond to my email, but send their technician again to my place this time a different one was sent out. He looked at everything and said few things were done but yes the work is unfinished. He wrote on their job card that no job was done things were left unfinished. I even asked him to take a photo of the job card for me to have the information. After the technician came their manager called me saying they can't give me a credited note, I also can't cancel my contract. Then I told him they should give my money back for the months that I didn't get service which my house was at risk and deduct their first debit order once they start giving me service.
Helpful (0)
|Replies (0)HM
Helen M
1 reviews | Active since Jan 2020
23 Aug 2023, 16:48
Bad service from Citi Protection for alarm systems
Kindly note I have signed a contract with Citi Protection for my house Alarm System. All signed documents has been send out to them a technician was send to my place to come and install only to find out a few equipments were Outstanding as well as a battery. Thier technician told me can buy my own battery or buy from them but theirs it's expensive like R700. I suggested to buy my own one and wait for the technician to come back. Citi Protection deducted their first debit order from my account with unfinished work until month four. They never called to update me about their delay. Now I send them an email to request for a credit note for the last four months that they have been deducting my money from my account without any service,they don't respond to my email, but send their technician again to my place this time a different one was sent out. He looked at everything and said few things were done but yes the work is unfinished. He wrote on their job card that no job was done things were left unfinished. I even asked him to take a photo of the job card for me to have the information. After the technician came their manager called me saying they can't give me a credited note, I also can't cancel my contract. Then I told him they should give my money back for the months that I didn't get service which my house was at risk and deduct their first debit order once they start giving me service.
0
Replies (0)tP
thuputla P
1 reviews | Active since Jan 2020
26 Oct 2022, 09:45
PATHETIC ARMED RESPONSE SERVICES
WORST ARMED REPONSE EVER.... So i took out an alarm and monitoring cover with these guys because the previous owner of the house i bought was using them. He said they were always on sit and responded swiftly as he worked overseas and left the wife and kids at home. I took his word for it. It has been 2 months since a patrol car passed by my place, not even to come directly at my house but just to use the same street. NO VISIBILITY at al, nothing. About a month ago i called in to raise this concern, i was told the operations manager will phone me. NEVER DID. i was never called back to say they are not available or i will be called later on, no communication nothing. I then called again, and also made them aware that the sign board that they told me remains a property of citi protection through out my contract has fallen down. They also said i will be called for a technician to arrange for that to be sorted. a whole month later i had to call back and ask what was going on. At this point, no visibility or initial complaint was resolved. 2 days ago, i was at work when i was called to say there was a signal for panic at my house. I said i am not at the house, give me 2 min to find out what is going on. please send armed response in the mean time. The lady asked me so rude if she should call me back or send armed response. I said both because when i was signing up, i was told if there is an alarm signal they will call and dispatch. 48hours after the panic, no call back, no armed response sent, no communication as to what happened, if the armed response was sent what did they find. NOTHING, NO COMMUNICATION AT ALL!!! Pathetic service, no sense of urgency and not sticking to the promises from when you sign up.
Helpful (0)
|Replies (0)tP
thuputla P
1 reviews | Active since Jan 2020
26 Oct 2022, 09:45
PATHETIC ARMED RESPONSE SERVICES
WORST ARMED REPONSE EVER.... So i took out an alarm and monitoring cover with these guys because the previous owner of the house i bought was using them. He said they were always on sit and responded swiftly as he worked overseas and left the wife and kids at home. I took his word for it. It has been 2 months since a patrol car passed by my place, not even to come directly at my house but just to use the same street. NO VISIBILITY at al, nothing. About a month ago i called in to raise this concern, i was told the operations manager will phone me. NEVER DID. i was never called back to say they are not available or i will be called later on, no communication nothing. I then called again, and also made them aware that the sign board that they told me remains a property of citi protection through out my contract has fallen down. They also said i will be called for a technician to arrange for that to be sorted. a whole month later i had to call back and ask what was going on. At this point, no visibility or initial complaint was resolved. 2 days ago, i was at work when i was called to say there was a signal for panic at my house. I said i am not at the house, give me 2 min to find out what is going on. please send armed response in the mean time. The lady asked me so rude if she should call me back or send armed response. I said both because when i was signing up, i was told if there is an alarm signal they will call and dispatch. 48hours after the panic, no call back, no armed response sent, no communication as to what happened, if the armed response was sent what did they find. NOTHING, NO COMMUNICATION AT ALL!!! Pathetic service, no sense of urgency and not sticking to the promises from when you sign up.
0
Replies (0)