Citiq Prepaid
Claimed Business
Citiq Prepaid
Claimed Business
219 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Citiq Prepaid presents a sharply polarised customer experience. The business receives consistent praise for its frontline agents who are frequently named and celebrated for patience, knowledge, and going the extra mile. However, these positives are significantly undermined by recurring complaints about unresolved billing disputes, prolonged communication breakdowns, and process delays that leave landlords and tenants without essential services for weeks.
Top Strengths:
- •Customer Service & Professional Guidance: Agents like Kreasan, Megan, Kevin, Wendy, and Bernadette are consistently named and praised for patience, friendliness, and thorough assistance. Customers regularly describe interactions as exceptional and stress-free.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#8Ranked In Payments & Fintech
23h 5mReply Time
32 NPSLikely
Replied to 89% of negative reviews
Reply time on negative reviews: 36 hours 30 min
TrustIndex
0
Ranking
#8
in Payments & Fintech
Avg Reply
23h 5m
NPS Score
32
Recommended: Likely
Replied to 89% of negative reviews
Reply time on negative reviews: 36 hours 30 min
Review Distribution
3.8|219 Reviews
May '25 - Apr '26
5(66.3%)
4(4.9%)
3(1%)
2(1.5%)
1(26.3%)
5(66.3%)
4(4.9%)
3(1%)
2(1.5%)
1(26.3%)
Recent reviews (219)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
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Shaakirah J
1 reviews | Active since Jan 2020
17 Mar 2026, 07:04
Their service was qu...
Their service was quick, efficient and were able to sort out the issue
Helpful (0)
|Replies (0)SJ
Shaakirah J
1 reviews | Active since Jan 2020
17 Mar 2026, 07:04
Their service was qu...
Their service was quick, efficient and were able to sort out the issue
0
Replies (0)N
Nkosithethile
1 reviews | Active since Jan 2020
16 Mar 2026, 10:52
I was excellent, and...
I was excellent, and I followed the steps to activate prepaid meter
Helpful (0)
|Replies (0)N
Nkosithethile
1 reviews | Active since Jan 2020
16 Mar 2026, 10:52
I was excellent, and...
I was excellent, and I followed the steps to activate prepaid meter
0
Replies (0)T
HR
A
JB
Janine B
1 reviews | Active since Jan 2020
13 Mar 2026, 11:28
Citiq Payment Issues
I havent had a very great experience with Citiq, i have had to call them daily for a payment that was supposed to be paid 1st of March, but each time they submit payment it fails due to verification issues. No one seems to know what the issue is, they have however admitted that the fault is from their side, but still cannot correct this.. its the 13th of March and im still waiting for this to be resolved. from my experience I would NOT recommend
Helpful (0)
|Replies (0)JB
Janine B
1 reviews | Active since Jan 2020
13 Mar 2026, 11:28
Citiq Payment Issues
I havent had a very great experience with Citiq, i have had to call them daily for a payment that was supposed to be paid 1st of March, but each time they submit payment it fails due to verification issues. No one seems to know what the issue is, they have however admitted that the fault is from their side, but still cannot correct this.. its the 13th of March and im still waiting for this to be resolved. from my experience I would NOT recommend
0
Replies (0)