

Citiq Prepaid
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Citiq Prepaid presents a sharply polarised customer experience. The business receives consistent praise for its frontline agents who are frequently named and celebrated for patience, knowledge, and going the extra mile. However, these positives are significantly undermined by recurring complaints about unresolved billing disputes, prolonged communication breakdowns, and process delays that leave landlords and tenants without essential services for weeks.
Replied to 89% of negative reviews
Reply time on negative reviews: 36 hours 30 min
TrustIndex
0
Ranking
#8
in Payments & Fintech
Avg Reply
23h 5m
NPS Score
32
Recommended: Likely
Replied to 89% of negative reviews
Reply time on negative reviews: 36 hours 30 min
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Their service was quick, efficient and were able to sort out the issue
1 reviews | Active since Jan 2020
Their service was quick, efficient and were able to sort out the issue
1 reviews | Active since Jan 2020
I was excellent, and I followed the steps to activate prepaid meter
1 reviews | Active since Jan 2020
I was excellent, and I followed the steps to activate prepaid meter
1 reviews | Active since Jan 2020
I havent had a very great experience with Citiq, i have had to call them daily for a payment that was supposed to be paid 1st of March, but each time they submit payment it fails due to verification issues. No one seems to know what the issue is, they have however admitted that the fault is from their side, but still cannot correct this.. its the 13th of March and im still waiting for this to be resolved. from my experience I would NOT recommend
1 reviews | Active since Jan 2020
I havent had a very great experience with Citiq, i have had to call them daily for a payment that was supposed to be paid 1st of March, but each time they submit payment it fails due to verification issues. No one seems to know what the issue is, they have however admitted that the fault is from their side, but still cannot correct this.. its the 13th of March and im still waiting for this to be resolved. from my experience I would NOT recommend
Based on recent customer reviews, Citiq Prepaid presents a sharply polarised customer experience. The business receives consistent praise for its frontline agents who are frequently named and celebrated for patience, knowledge, and going the extra mile. However, these positives are significantly undermined by recurring complaints about unresolved billing disputes, prolonged communication breakdowns, and process delays that leave landlords and tenants without essential services for weeks.
Citiq Prepaid's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Agents like Kreasan, Megan, Kevin, Wendy, and Bernadette are consistently named and praised for patience, friendliness, and thorough assistance. Customers regularly describe interactions as exceptional and stress-free.
The most common complaint about Citiq Prepaid, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring pattern of ignored emails, unfulfilled callback promises, and escalations that lead nowhere. Customers report waiting days or weeks for responses, especially on WhatsApp and email channels.
Citiq Prepaid ranks #8 in Payments & Fintech on Hellopeter with an overall AI Score of 3 out of 5, compared to the industry average of 2.8. Its strongest theme is Service & Guidance at 4; its weakest is Trust & Compliance at 2.6. Best-in-class for Payments & Fintech is FDC Group (4.8). How is the AI Score calculated? →
Citiq Prepaid has a TrustIndex of 0 out of 10 on Hellopeter, based on 219 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 36 hours 30 min. Hellopeter has tracked Citiq Prepaid across 887 total reviews. How is the TrustIndex calculated? →
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