CL
City Lodge Durban
Unclaimed Business
CL
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencejM
joyce M
1 reviews | Active since Jan 2020
21 Dec 2025, 14:08
Great service
Great service, they exceeded my expectations and also went an extra mile to serve me. The place is so clean, nicely decorated / furnished. I will recommend this place again and again. I would also mention the lady who assisted me by the name of Rosalia, she was like an Angel on earth. Keep up the good work.
Helpful (0)
|Replies (0)jM
joyce M
1 reviews | Active since Jan 2020
21 Dec 2025, 14:08
Great service
Great service, they exceeded my expectations and also went an extra mile to serve me. The place is so clean, nicely decorated / furnished. I will recommend this place again and again. I would also mention the lady who assisted me by the name of Rosalia, she was like an Angel on earth. Keep up the good work.
0
Replies (0)KM
Kgopotso M
1 reviews | Active since Jan 2020
11 Jun 2024, 19:39
Unfair Treatment and Bad Experience
The treatment I received due to a discrepancy between the surname on my driver’s license and the one on my ID was like I'm a ********. Despite providing the booking confirmation SMS from my cellphone, it was disregarded. I was asked to sign a refusal to comply form and had to wait for about 30 minutes after a long drive from Pretoria. The lack of effort to resolve the issue was evident as the Manager insisted that signing the refusal to comply form was the only solution. This demonstrated an unwillingness to explore other possible solutions, such as sending an electronic ID copy, as advised by the Departmental Travel Agent. I stayed in many hotels (Premier, Garden, Southern Sun, Manhattan etc.) and used the same drivers license with providing the ID and was checked in smoothly because my ID number is still the same despite change of surnames.
Helpful (0)
|Replies (0)KM
Kgopotso M
1 reviews | Active since Jan 2020
11 Jun 2024, 19:39
Unfair Treatment and Bad Experience
The treatment I received due to a discrepancy between the surname on my driver’s license and the one on my ID was like I'm a ********. Despite providing the booking confirmation SMS from my cellphone, it was disregarded. I was asked to sign a refusal to comply form and had to wait for about 30 minutes after a long drive from Pretoria. The lack of effort to resolve the issue was evident as the Manager insisted that signing the refusal to comply form was the only solution. This demonstrated an unwillingness to explore other possible solutions, such as sending an electronic ID copy, as advised by the Departmental Travel Agent. I stayed in many hotels (Premier, Garden, Southern Sun, Manhattan etc.) and used the same drivers license with providing the ID and was checked in smoothly because my ID number is still the same despite change of surnames.
0
Replies (0)KT
Kamogelo T
1 reviews | Active since Jan 2020
8 Feb 2024, 19:12
The costumer service is so rude, a certain waitress that doesn’t even have a name tag but people were calling her “Sli” is extremely rude… she literally threw a slip on my face and has not provided proper customer service
The costumer service is so rude, a certain waitress that doesn’t even have a name tag but people were calling her “Sli” is extremely rude… she literally threw a slip on my face and has not provided proper customer service. Even the reception I asked for the room service that provides food to our room and they were very very rude and just hung up
Helpful (0)
|Replies (0)KT
Kamogelo T
1 reviews | Active since Jan 2020
8 Feb 2024, 19:12
The costumer service is so rude, a certain waitress that doesn’t even have a name tag but people were calling her “Sli” is extremely rude… she literally threw a slip on my face and has not provided proper customer service
The costumer service is so rude, a certain waitress that doesn’t even have a name tag but people were calling her “Sli” is extremely rude… she literally threw a slip on my face and has not provided proper customer service. Even the reception I asked for the room service that provides food to our room and they were very very rude and just hung up
0
Replies (0)