CLHG 👎👎👎 VS Southern Sun👌👍👌

My family and I were CLHG's regular, loyal guests for many years, and were registered on their loyalty points programme. It was just after the Festive period, that we found their on-line rooms' bookings to be very reasonable with loyalty points, so we made numerous bookings using our accumulated points. We made plans for, and scheduled for some much needed floor maintenance work to be done at our home during this period, which could not otherwise be carried out while we were there. We had no problem checking in at the Durban branch, & commenced our scheduled stay & the corresponding maintenance work at our home floors. A ?few days later?, my family abruptly received a call from CLHG Management? Headoffice? & an email to her that same morning, informing us that "there had been an error in the number of loyalty points that were allocated to us, & from the next check-in period (which was in a few hours time), we have to pay for any further stay at CLHG, else we have to checkout / leave! (Regardless of whatever further bookings were done and confirmed by us online, using our loyalty points....these were all now suddenly disregarded and cancelled!!) We had no option nor defence, as headoffice was insensitively uninterested in our protest to their sudden unilateral verdict! I had to pay for the next day's stay as we had no where else to go to at such sudden, short notice, & our home was still inaccessible. During this day, I had to frantically search for an alternate budget short term accomodation for my family and myself which we were forced to move to the following day. We "ruffled and tuffled and survived" this crisis. However to date, we received Zero courtesy/empathy/apology correspondence from CLHG. When I did write to them in complaint, I was rep**** to (threateningly) by their legal department, warning me not to publicise our experience. Neverthless, some considerable time later, we are now regular guests at the Southern Sun Group, who display much more professionalism, hospitality & appreciation for guests' support, as well as offer much better value for money.