Lies and fanciful stories - 'the dog ate my homework'

An airport transfer was arranged by my funder, to take me from CPT airport to Town Lodge Bellville on 16 November 2025, and back to the airport the following morning. The driver didn't collect me at the airport, and I didn't receive so mush as an apology or explanation. Needless to say there was no transfer back to the airport the following morning. A week later I received a call from the receptionist at Town Lodge Bellville, who claimed to have knowledge (from where?) that the driver had arrived at the airport and didn't find me (so why didn't he call them). She even claimed that an Uber had been arranged for me! (how would an Uber find me or I find an Uber?). This is a pathetic case of lies and stories that I would not expect to receive from a business like this.