CO
City Of Johannesburg Ombudsman
Unclaimed Business
Government & Ombudsman Services|1|1 Reviews (last 12 months)|This business does not respond to reviews
CO
City Of Johannesburg Ombudsman
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About City Of Johannesburg Ombudsman
City Of Johannesburg Ombudsman has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked City Of Johannesburg Ombudsman across 43 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
Riana M
1 reviews | Active since Jan 2020
13 Nov 2025, 12:24
COJ Ombudsman: No Assistance
On 27 August 2025 I lodged a formal complaint with the COJ Ombudsman, and had no assistance with regards to this matter. I have been trying to get this issue resolved since 2016. Our property is currently experiencing a complete disruption of water. This prolonged and critical service failure is compounded by multiple metering irregularities and the failure to comply with a court-ordered restoration and inspection. The lack of essential services constitutes a severe health and safety risk, particularly for an 80-year-old bedridden resident. Our official dedicated electricity meter is not connected or operational and I have been informed by contractors that we are currently connected to or billed via our neighbour's electricity meter. It won't be the first time, as we had our meter replaced a few times. This discrepancy requires immediate investigation and correction. Essential services, including the boiling of water for sanitation, are being performed using gas appliances. Following a court order issued 23 May 2024, an attempt was made to restore the electricity. This attempt was improperly executed, resulting in the current unconnected/inoperable status of the meter. Judge Crutchfield explicitly mandated that the utility dispatch a qualified technician to conduct a comprehensive inspection of both the water and electricity meters and all corresponding connections. This inspection ordered by Judge Crutchfield has never been performed, despite the clear and ongoing service failures and meter irregularities. The continued absence of water and electricity poses a direct and immediate threat to the health and safety of the residents. This household includes an 80-year-old, bedridden individual who requires constant care. The lack of basic utilities makes it exceptionally difficult to maintain the necessary hygiene and support required for her care, placing her at significant health risk. In the meantime we have an inflated bill, and there's no resolution. I thought that the Ombudsman would be able to assist, but there's none. I am fed up an at my wits end, and don't know where to turn to anymore.
Helpful (0)
|Replies (0)RM
Riana M
1 reviews | Active since Jan 2020
13 Nov 2025, 12:24
COJ Ombudsman: No Assistance
On 27 August 2025 I lodged a formal complaint with the COJ Ombudsman, and had no assistance with regards to this matter. I have been trying to get this issue resolved since 2016. Our property is currently experiencing a complete disruption of water. This prolonged and critical service failure is compounded by multiple metering irregularities and the failure to comply with a court-ordered restoration and inspection. The lack of essential services constitutes a severe health and safety risk, particularly for an 80-year-old bedridden resident. Our official dedicated electricity meter is not connected or operational and I have been informed by contractors that we are currently connected to or billed via our neighbour's electricity meter. It won't be the first time, as we had our meter replaced a few times. This discrepancy requires immediate investigation and correction. Essential services, including the boiling of water for sanitation, are being performed using gas appliances. Following a court order issued 23 May 2024, an attempt was made to restore the electricity. This attempt was improperly executed, resulting in the current unconnected/inoperable status of the meter. Judge Crutchfield explicitly mandated that the utility dispatch a qualified technician to conduct a comprehensive inspection of both the water and electricity meters and all corresponding connections. This inspection ordered by Judge Crutchfield has never been performed, despite the clear and ongoing service failures and meter irregularities. The continued absence of water and electricity poses a direct and immediate threat to the health and safety of the residents. This household includes an 80-year-old, bedridden individual who requires constant care. The lack of basic utilities makes it exceptionally difficult to maintain the necessary hygiene and support required for her care, placing her at significant health risk. In the meantime we have an inflated bill, and there's no resolution. I thought that the Ombudsman would be able to assist, but there's none. I am fed up an at my wits end, and don't know where to turn to anymore.
0
Replies (0)ZM
EN
Eldridge N
1 reviews | Active since Jan 2020
31 Jan 2025, 04:55
A case has been opened with reference number: OCOJ24/00013424
I'm disappointed with the way my cases with COJ was handled by the ombudsman. On Mon, 11 Nov 2024, 11:15 I opened a case where COJ billed me twice for the same service. They billed me for sewer and sanitation. When the case was opened with the ombudsman COJ was called in my presence to explain the difference between sewer and sanitation and we told it's the same thing. Ombudsman said my case will be resolved within 14 days. Today is the 31 January 2025, and I have not received any response from them.
Helpful (0)
|Replies (0)EN
Eldridge N
1 reviews | Active since Jan 2020
31 Jan 2025, 04:55
A case has been opened with reference number: OCOJ24/00013424
I'm disappointed with the way my cases with COJ was handled by the ombudsman. On Mon, 11 Nov 2024, 11:15 I opened a case where COJ billed me twice for the same service. They billed me for sewer and sanitation. When the case was opened with the ombudsman COJ was called in my presence to explain the difference between sewer and sanitation and we told it's the same thing. Ombudsman said my case will be resolved within 14 days. Today is the 31 January 2025, and I have not received any response from them.
0
Replies (0)NW
Natasha W
1 reviews | Active since Jan 2020
12 Nov 2024, 07:18
No assistance from call centre/ombudsman/email queries.
I am reaching out in a state of distress regarding the recent surge in my municipal bill, which has escalated drastically from around R3,000 to an unmanageable R21,000 over the past three months. This sudden increase has put a significant strain on my finances, as my usual bill was in the range of R1,000 or slightly higher. However, it has now consistently exceeded R4,000, which is beyond what I can reasonably afford. I have made no changes to my property that would justify such a spike in usage or charges. I have contacted COJ for assistance, but I have been informed that this increase is due to arrears on my account. However, this does not align with my previous payment history, and I am unable to understand how these arrears accumulated so suddenly. I am now struggling under the burden of debt as a result, with no clear explanation or resolution provided.
Helpful (0)
|Replies (0)NW
Natasha W
1 reviews | Active since Jan 2020
12 Nov 2024, 07:18
No assistance from call centre/ombudsman/email queries.
I am reaching out in a state of distress regarding the recent surge in my municipal bill, which has escalated drastically from around R3,000 to an unmanageable R21,000 over the past three months. This sudden increase has put a significant strain on my finances, as my usual bill was in the range of R1,000 or slightly higher. However, it has now consistently exceeded R4,000, which is beyond what I can reasonably afford. I have made no changes to my property that would justify such a spike in usage or charges. I have contacted COJ for assistance, but I have been informed that this increase is due to arrears on my account. However, this does not align with my previous payment history, and I am unable to understand how these arrears accumulated so suddenly. I am now struggling under the burden of debt as a result, with no clear explanation or resolution provided.
0
Replies (0)FS
Florence S
1 reviews | Active since Jan 2020
29 Sept 2024, 12:55
City of Johannesburg Ombudsman
have a query that I escalated to the city of JHB ombudsman for a pending case with city of Johannesburg regarding my water bill, we’ve had no communication from the Ombudsman &still hasn’t been resolved and we still do not have water the reference number is 12936.
Helpful (0)
|Replies (0)FS
Florence S
1 reviews | Active since Jan 2020
29 Sept 2024, 12:55
City of Johannesburg Ombudsman
have a query that I escalated to the city of JHB ombudsman for a pending case with city of Johannesburg regarding my water bill, we’ve had no communication from the Ombudsman &still hasn’t been resolved and we still do not have water the reference number is 12936.
0
Replies (0)EN
Eldridge N
1 reviews | Active since Jan 2020
31 May 2024, 12:45
No use complaining to Ombudsman
I have a problem with city of Johannesburg (coj) I was made to pay account number 504766193 which was given to me by Coj. The account has my name and address. I paid this from 2007 to 2019. I then received a huge debt on account number 505269363. When I asked coj about this amount I was told account number 504766193 was closed in 2019 because it does not belong to me. It belongs to stand number 184RE and my stand number is 184. This is a semi attached house. I then asked coj to transfer all the money I paid to account number 504766193 to my correct account number 505269363. They told that they can see the payments I made, but they requested me to provide them with proof of payments. I showed them payment slips from Pic n Pay tills which are blank because of time. The ink wear off from the slips. I even told them that noone in their right mind can come to my house, take the coj invoice in my name and address and pay the account. Being a ******* department they refused to help. I reported the matter to Joburg ombudsman. I sent them copies of invoices with attached blank proof of payment and my reference number 8006146950 from coj. I was given a case number ocoj2400012006. A few days later I received a report back from the ombudsman stating that my case is closed and I must provide coj with proof of payment to coj. I wish there was another place I can get help from because I am a pensioner and can not afford an attorney.
Helpful (0)
|Replies (0)EN
Eldridge N
1 reviews | Active since Jan 2020
31 May 2024, 12:45
No use complaining to Ombudsman
I have a problem with city of Johannesburg (coj) I was made to pay account number 504766193 which was given to me by Coj. The account has my name and address. I paid this from 2007 to 2019. I then received a huge debt on account number 505269363. When I asked coj about this amount I was told account number 504766193 was closed in 2019 because it does not belong to me. It belongs to stand number 184RE and my stand number is 184. This is a semi attached house. I then asked coj to transfer all the money I paid to account number 504766193 to my correct account number 505269363. They told that they can see the payments I made, but they requested me to provide them with proof of payments. I showed them payment slips from Pic n Pay tills which are blank because of time. The ink wear off from the slips. I even told them that noone in their right mind can come to my house, take the coj invoice in my name and address and pay the account. Being a ******* department they refused to help. I reported the matter to Joburg ombudsman. I sent them copies of invoices with attached blank proof of payment and my reference number 8006146950 from coj. I was given a case number ocoj2400012006. A few days later I received a report back from the ombudsman stating that my case is closed and I must provide coj with proof of payment to coj. I wish there was another place I can get help from because I am a pensioner and can not afford an attorney.
0
Replies (0)JL
Jeanette L
1 reviews | Active since Jan 2020
26 Mar 2024, 19:45
Terrible service
I referred a matter to them last year, nothing has been done. Why are people in jobs if they are not performing?
Helpful (0)
|Replies (0)JL
Jeanette L
1 reviews | Active since Jan 2020
26 Mar 2024, 19:45
Terrible service
I referred a matter to them last year, nothing has been done. Why are people in jobs if they are not performing?
0
Replies (0)DN
Dhiren N
1 reviews | Active since Jan 2020
19 Jan 2024, 06:22
Useless organisation
Reference OCOJ23/00011426 This is another inefficient parastatal who are not working towards their mandate. They are rather content with sweeping up the maladministration of the thieving CoJ under the carpet. It took 6 weeks from date of original email for the above case to be registered of which a turnaround time of 14 days to resolve was indicated. It has now been almost 6 months and there has been no feedback received. The investigating officer has stopped responding to emails.....pathetic
Helpful (0)
|Replies (0)DN
Dhiren N
1 reviews | Active since Jan 2020
19 Jan 2024, 06:22
Useless organisation
Reference OCOJ23/00011426 This is another inefficient parastatal who are not working towards their mandate. They are rather content with sweeping up the maladministration of the thieving CoJ under the carpet. It took 6 weeks from date of original email for the above case to be registered of which a turnaround time of 14 days to resolve was indicated. It has now been almost 6 months and there has been no feedback received. The investigating officer has stopped responding to emails.....pathetic
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Replies (0)