City Of Johannesburg Ombudsman
Unclaimed Business
|2.5|2 Reviews (last 12 months)|This business does not respond to reviews
City Of Johannesburg Ombudsman
Unclaimed Business
|2.5
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.5|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lungile M
1 reviews | Active since Dec 2019
13 Apr 2026, 13:23
Frustrated by the city joburg municipality and their Ombudsman
I have a query with the city of Johannesburg with reference number *** which was logged in June 2025 and to date is has not been resolved. I then esscalated it to the city of Johannesburg Ombudsman in February 2026 and a lady by the name of Geninya Mokoena responded and gave me a reference number MNL26/Macozoma94 and she advised that my query has been referred to Donald Mgimeti to investigate and that was beginning of March 2026. I have followed up with both Donald and Geninya several times but none of them respond. I had high hopes that my query would resolved since the city of Johannesburg is failing me and yet they keep on sending me statements expecting me to pay but refuse to resolve my query of being billed incorrectly.
Helpful (0)
|Replies (0)LM
Lungile M
1 reviews | Active since Dec 2019
13 Apr 2026, 13:23
Frustrated by the city joburg municipality and their Ombudsman
I have a query with the city of Johannesburg with reference number *** which was logged in June 2025 and to date is has not been resolved. I then esscalated it to the city of Johannesburg Ombudsman in February 2026 and a lady by the name of Geninya Mokoena responded and gave me a reference number MNL26/Macozoma94 and she advised that my query has been referred to Donald Mgimeti to investigate and that was beginning of March 2026. I have followed up with both Donald and Geninya several times but none of them respond. I had high hopes that my query would resolved since the city of Johannesburg is failing me and yet they keep on sending me statements expecting me to pay but refuse to resolve my query of being billed incorrectly.
0
Replies (0)RM
Riana M
1 reviews | Active since Nov 2025
13 Nov 2025, 14:24
COJ Ombudsman: No Assistance
On 27 August 2025 I lodged a formal complaint with the COJ Ombudsman, and had no assistance with regards to this matter. I have been trying to get this issue resolved since 2016. Our property is currently experiencing a complete disruption of water. This prolonged and critical service failure is compounded by multiple metering irregularities and the failure to comply with a court-ordered restoration and inspection. The lack of essential services constitutes a severe health and safety risk, particularly for an 80-year-old bedridden resident. Our official dedicated electricity meter is not connected or operational and I have been informed by contractors that we are currently connected to or billed via our neighbour's electricity meter. It won't be the first time, as we had our meter replaced a few times. This discrepancy requires immediate investigation and correction. Essential services, including the boiling of water for sanitation, are being performed using gas appliances. Following a court order issued 23 May 2024, an attempt was made to restore the electricity. This attempt was improperly executed, resulting in the current unconnected/inoperable status of the meter. Judge Crutchfield explicitly mandated that the utility dispatch a qualified technician to conduct a comprehensive inspection of both the water and electricity meters and all corresponding connections. This inspection ordered by Judge Crutchfield has never been performed, despite the clear and ongoing service failures and meter irregularities. The continued absence of water and electricity poses a direct and immediate threat to the health and safety of the residents. This household includes an 80-year-old, bedridden individual who requires constant care. The lack of basic utilities makes it exceptionally difficult to maintain the necessary hygiene and support required for her care, placing her at significant health risk. In the meantime we have an inflated bill, and there's no resolution. I thought that the Ombudsman would be able to assist, but there's none. I am fed up an at my wits end, and don't know where to turn to anymore.
Helpful (0)
|Replies (0)RM
Riana M
1 reviews | Active since Nov 2025
13 Nov 2025, 14:24
COJ Ombudsman: No Assistance
On 27 August 2025 I lodged a formal complaint with the COJ Ombudsman, and had no assistance with regards to this matter. I have been trying to get this issue resolved since 2016. Our property is currently experiencing a complete disruption of water. This prolonged and critical service failure is compounded by multiple metering irregularities and the failure to comply with a court-ordered restoration and inspection. The lack of essential services constitutes a severe health and safety risk, particularly for an 80-year-old bedridden resident. Our official dedicated electricity meter is not connected or operational and I have been informed by contractors that we are currently connected to or billed via our neighbour's electricity meter. It won't be the first time, as we had our meter replaced a few times. This discrepancy requires immediate investigation and correction. Essential services, including the boiling of water for sanitation, are being performed using gas appliances. Following a court order issued 23 May 2024, an attempt was made to restore the electricity. This attempt was improperly executed, resulting in the current unconnected/inoperable status of the meter. Judge Crutchfield explicitly mandated that the utility dispatch a qualified technician to conduct a comprehensive inspection of both the water and electricity meters and all corresponding connections. This inspection ordered by Judge Crutchfield has never been performed, despite the clear and ongoing service failures and meter irregularities. The continued absence of water and electricity poses a direct and immediate threat to the health and safety of the residents. This household includes an 80-year-old, bedridden individual who requires constant care. The lack of basic utilities makes it exceptionally difficult to maintain the necessary hygiene and support required for her care, placing her at significant health risk. In the meantime we have an inflated bill, and there's no resolution. I thought that the Ombudsman would be able to assist, but there's none. I am fed up an at my wits end, and don't know where to turn to anymore.
0
Replies (0)