Clear Debt Review
Verified Business
|3.7|88 Reviews (last 12 months)|Responds in 713h 47m
Clear Debt Review
Verified Business
|3.7
88 Reviews (last 12 months)
Responds in 713h 47m
Scores reflect the Overall AI Score for each category
Clear Debt Review
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Clear Debt Review shows a deeply polarised customer experience. Many clients praise named consultants like Sophie Khoza, Samuel Nyathi, and Malcolm Phakathi for delivering clearance certificates and professional guidance. However, a significant cohort reports paying fees upfront and then being ghosted, with unresolved cases stretching over a year, refund requests ignored, and escalations to the National Credit Regulator.
Replied to 28% of negative reviews
Reply time on negative reviews: 713h 47m
TrustIndex
5.1
Reply Time
713h 47m
NPS Score
-60
Recommended: Unlikely
Replied to 28% of negative reviews
Reply time on negative reviews: 713h 47m
Jul '25 - Jun '26
Based on recent customer reviews, Clear Debt Review shows a deeply polarised customer experience. Many clients praise named consultants like Sophie Khoza, Samuel Nyathi, and Malcolm Phakathi for delivering clearance certificates and professional guidance. However, a significant cohort reports paying fees upfront and then being ghosted, with unresolved cases stretching over a year, refund requests ignored, and escalations to the National Credit Regulator.
Clear Debt Review's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name specific consultants including Sophie Khoza, Samuel Nyathi, Malcolm Phakathi, and Memory as patient, professional, and going the extra mile. Successful clients describe feeling guided through a stressful process with empathy and clear explanations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Worst company to work with. Phone calls are not answered and to be honest if they refund me it would be best. From 2024 August no clearance. Was assisted by Mohale now Thandi. They don't give anyone feedback I even paid off my debts. Would not recommend it to anyone
1 reviews | Active since Jan 2020
Worst company to work with. Phone calls are not answered and to be honest if they refund me it would be best. From 2024 August no clearance. Was assisted by Mohale now Thandi. They don't give anyone feedback I even paid off my debts. Would not recommend it to anyone
1 reviews | Active since Jan 2020
This is the worst company I have ever worked with. They lack communication but they are quick to debit your money. I have app**** for a debt review removal it's been 7months now still nothing. I have signed the court Affidavit in February told me that they are waiting for a court date till today. They are ignoring my emails and not answering my calls. I'm even thinking of escalating the matter. If they cannot help me they should give me my money back. Because it's useless to work with them because of inconstancy and lack of communication. They don't take their clients seriousl.
1 reviews | Active since Jan 2020
This is the worst company I have ever worked with. They lack communication but they are quick to debit your money. I have app**** for a debt review removal it's been 7months now still nothing. I have signed the court Affidavit in February told me that they are waiting for a court date till today. They are ignoring my emails and not answering my calls. I'm even thinking of escalating the matter. If they cannot help me they should give me my money back. Because it's useless to work with them because of inconstancy and lack of communication. They don't take their clients seriousl.
1 reviews | Active since Jan 2020
All I can say is being patient with u guys was worth it even though sometime it was frustrating but I understood at the end that I'm not the only one that you guys are assisting but many so being patient and trusting ur word paid off thank Malcolm the guy that assisted me Im a free man now finally will get married
1 reviews | Active since Jan 2020
All I can say is being patient with u guys was worth it even though sometime it was frustrating but I understood at the end that I'm not the only one that you guys are assisting but many so being patient and trusting ur word paid off thank Malcolm the guy that assisted me Im a free man now finally will get married
1 reviews | Active since Jan 2020
Clear Debt Review thank you so much for your assistance I have managed to get my family a home all because of you guys keep on doing the honest job that you guys are doing may God you guys and especially the agent called Mr Phakathi he was of great assistance
1 reviews | Active since Jan 2020
Clear Debt Review thank you so much for your assistance I have managed to get my family a home all because of you guys keep on doing the honest job that you guys are doing may God you guys and especially the agent called Mr Phakathi he was of great assistance
1 reviews | Active since Jan 2020
Amazing job to you guys my R190 000 account has been wiped of my name the my credit score is now high thanks a lot and to an agent called Malcolm the best
1 reviews | Active since Jan 2020
Amazing job to you guys my R190 000 account has been wiped of my name the my credit score is now high thanks a lot and to an agent called Malcolm the best
1 reviews | Active since Jan 2020
Wow thank you Clear Debt Review finally my name is cleared I can now get the car I always wanted and Malcolm thanks for keeping me calm when I was starting to doubt your company because the process took more time than I anticipated thank you so much this is the company I recommend
1 reviews | Active since Jan 2020
Wow thank you Clear Debt Review finally my name is cleared I can now get the car I always wanted and Malcolm thanks for keeping me calm when I was starting to doubt your company because the process took more time than I anticipated thank you so much this is the company I recommend
1 reviews | Active since Jan 2020
I would really like to take this opportunity to thank Malcolm and his team for making sure that my name is cleared under Debt Review well it took time though but it was worth a wait thanks Clear Debt Review
1 reviews | Active since Jan 2020
I spoke to Malcom last year November, paid my full amount and the next thing I get excuses from their admin department and guess what….. the Malcom guy blue ticks my WhatsApp messages and never answers my phone calls.
1 reviews | Active since Jan 2020
I spoke to Malcom last year November, paid my full amount and the next thing I get excuses from their admin department and guess what….. the Malcom guy blue ticks my WhatsApp messages and never answers my phone calls.
The most common complaint about Clear Debt Review, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring pattern of complete communication breakdown after payment. Customers report unanswered emails and calls for months, broken callback promises, and unreachable phone numbers. Mogale Mariri is repeatedly named as unresponsive on escalated cases.
Clear Debt Review scores 2.7 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.4); their weakest is Communication (2.2). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Clear Debt Review has a TrustIndex of 5.1 out of 10 on Hellopeter, based on 88 reviews in the last 12 months. They reply to 28% of negative reviews, typically within 713 hours 47 min. Hellopeter has tracked Clear Debt Review across 211 total reviews. How is the TrustIndex calculated? →