CS
Clicks springs mall
Unclaimed Business
CS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Clicks springs mall
Clicks springs mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Clicks springs mall across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nondumiso M
1 reviews | Active since Jan 2020
29 Oct 2025, 15:04
Disgusted by clicks springs mall
Terrible and disgusting, went in asked a lady by the make up section for a banana powder that is cheap she gave me essence and told me it’s 79 I was like ooh okay let me buy also very ufriendly last, went to pay got there it’s 109 am like how coz the lady said it’s 79 the guy said I don’t know here it’s 109 with an attitude of saying it’s 109 and there’s nothing we can do about it I even asked him is it my fault? I’ve never been treated so bad in my life they made me hate clicks springs I would never ever enter that shop the service is terrible the staff is unfriendly
Helpful (0)
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Nondumiso M
1 reviews | Active since Jan 2020
29 Oct 2025, 15:04
Disgusted by clicks springs mall
Terrible and disgusting, went in asked a lady by the make up section for a banana powder that is cheap she gave me essence and told me it’s 79 I was like ooh okay let me buy also very ufriendly last, went to pay got there it’s 109 am like how coz the lady said it’s 79 the guy said I don’t know here it’s 109 with an attitude of saying it’s 109 and there’s nothing we can do about it I even asked him is it my fault? I’ve never been treated so bad in my life they made me hate clicks springs I would never ever enter that shop the service is terrible the staff is unfriendly
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Sune T
1 reviews | Active since Jan 2020
7 Jan 2025, 10:15
Clicks Pharmacy Horrible Experience
Absolutely horrible experience to get my chronic medication. Firstly the app tells me that there is no repeat available- I get a new script and try to get my pills from another pharmacy- can't as this was processed and loaded on the 5th of Jan at Clicks Pharmacy. No communication was received AT ALL. When contacting the pharmacy I am told it is possible I just did not receive any notification some sort of glitch- no communication received on this either. Also told it is impossible to have my medication delivered today. So now I have not had my medication for 3 days due to Clicks's systems that do not work, after going to another pharmacy where I could not get my medication it cannot be delivered to me. Horrible service- and this with chronic medication.
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Sune T
1 reviews | Active since Jan 2020
7 Jan 2025, 10:15
Clicks Pharmacy Horrible Experience
Absolutely horrible experience to get my chronic medication. Firstly the app tells me that there is no repeat available- I get a new script and try to get my pills from another pharmacy- can't as this was processed and loaded on the 5th of Jan at Clicks Pharmacy. No communication was received AT ALL. When contacting the pharmacy I am told it is possible I just did not receive any notification some sort of glitch- no communication received on this either. Also told it is impossible to have my medication delivered today. So now I have not had my medication for 3 days due to Clicks's systems that do not work, after going to another pharmacy where I could not get my medication it cannot be delivered to me. Horrible service- and this with chronic medication.
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Replies (0)DA
Dot A
1 reviews | Active since Jan 2020
12 Dec 2024, 20:52
Arrogant Teller at Cash Pay Point @ Clicks Springs Mall
Can't remember when last I was soooo furious in any shop!!! So Clicks Springs Mall have decided (don't know when) that the cash customers have to pay at a seperate pay point. NO sign boards to even indicate this decision... So I'm waiting patiently (roughly 10 minutes gmmmf) in line for my turn even though there are 3 other pay points available... With my cash, Clicks card and products ready in my hand so I can do a swift transaction I'm finally called to the pay point. As I put all the things on the counter, a gentleman walked up to the pay point (on the same side as the cashier) and starts scanning products. He was wearing a white jacket so I presume he was from the pharmacy. When I confronted him he laug hed it off and said it wasn't for me... I totally lost my cool... I had to WAIT in line and now he just gallops in there and *****s my spot. Not even a 'sorry ma'am, I'll only be a minute' There were 3 other pay points available why use the ONLY one assigned for cash customers? I called him arrogant and a few other things, took my goodies and stormed out of there... It's not the first time I've encountered such bad service from them. They may be bigger than the Clicks in Selcourt Towers but they are definitely NOT better. I'll rather drive the extra 4 kilos and get better and friendly service with a smile, than to be treated like that again! Clicks Springs Mall, you should seriously go learn from Towers because you won't see me again.
Helpful (0)
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Dot A
1 reviews | Active since Jan 2020
12 Dec 2024, 20:52
Arrogant Teller at Cash Pay Point @ Clicks Springs Mall
Can't remember when last I was soooo furious in any shop!!! So Clicks Springs Mall have decided (don't know when) that the cash customers have to pay at a seperate pay point. NO sign boards to even indicate this decision... So I'm waiting patiently (roughly 10 minutes gmmmf) in line for my turn even though there are 3 other pay points available... With my cash, Clicks card and products ready in my hand so I can do a swift transaction I'm finally called to the pay point. As I put all the things on the counter, a gentleman walked up to the pay point (on the same side as the cashier) and starts scanning products. He was wearing a white jacket so I presume he was from the pharmacy. When I confronted him he laug hed it off and said it wasn't for me... I totally lost my cool... I had to WAIT in line and now he just gallops in there and *****s my spot. Not even a 'sorry ma'am, I'll only be a minute' There were 3 other pay points available why use the ONLY one assigned for cash customers? I called him arrogant and a few other things, took my goodies and stormed out of there... It's not the first time I've encountered such bad service from them. They may be bigger than the Clicks in Selcourt Towers but they are definitely NOT better. I'll rather drive the extra 4 kilos and get better and friendly service with a smile, than to be treated like that again! Clicks Springs Mall, you should seriously go learn from Towers because you won't see me again.
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Replies (0)ZN
Zethembiso N
1 reviews | Active since Jan 2020
27 Oct 2024, 12:30
Horrible Customer Service at Clicks
This is a complaint about an interaction I had with a cashier at Clicks in Springs Mall. My sister and I were there on 27/10/24. We were assisted by a Mr Siyabonga Sibiya who was unnecessarily rude. My sister greeted him when we arrived at his till, received no response. While he was scanning the items, we asked if it was possible to check for our Clubcard on the system using an ID number since we did not physically have it. He responded with a snarky hello, we apologised for not greeting (assuming he hadn’t heard us when we first arrived). We repeated the question, explaining that we didn’t have a Clubcard. He told us that if we didn’t have a card, there was no way to access our Clubcard benefits. He continued to scan our items while yelling “Shaba” across the roll to get the attention of another employee. When this person did not answer him, he started singing to himself about how he just wants to chat. He finished the scanning and asked us if we had a Clubcard , i reminded him that we already stated we don’t have one. His immediate response was ‘I want to load the discount’, again I reiterated that we didn’t have a card and were aware that we would be missing out on the discount. He told me not to cause drama which was strange because I had responded politely and had not argued because I was not entitled to a discount or points without my card. He repeated that I shouldn’t cause drama, so I asked what I had said that warranted that response. Without responding, he started yelling for the other cashier again. This was a very uncomfortable and needlessly unpleasant experience.
Helpful (0)
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Zethembiso N
1 reviews | Active since Jan 2020
27 Oct 2024, 12:30
Horrible Customer Service at Clicks
This is a complaint about an interaction I had with a cashier at Clicks in Springs Mall. My sister and I were there on 27/10/24. We were assisted by a Mr Siyabonga Sibiya who was unnecessarily rude. My sister greeted him when we arrived at his till, received no response. While he was scanning the items, we asked if it was possible to check for our Clubcard on the system using an ID number since we did not physically have it. He responded with a snarky hello, we apologised for not greeting (assuming he hadn’t heard us when we first arrived). We repeated the question, explaining that we didn’t have a Clubcard. He told us that if we didn’t have a card, there was no way to access our Clubcard benefits. He continued to scan our items while yelling “Shaba” across the roll to get the attention of another employee. When this person did not answer him, he started singing to himself about how he just wants to chat. He finished the scanning and asked us if we had a Clubcard , i reminded him that we already stated we don’t have one. His immediate response was ‘I want to load the discount’, again I reiterated that we didn’t have a card and were aware that we would be missing out on the discount. He told me not to cause drama which was strange because I had responded politely and had not argued because I was not entitled to a discount or points without my card. He repeated that I shouldn’t cause drama, so I asked what I had said that warranted that response. Without responding, he started yelling for the other cashier again. This was a very uncomfortable and needlessly unpleasant experience.
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