CL
Club Leisure
Unclaimed Business
CL
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About Club Leisure
Club Leisure has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Club Leisure across 41 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Marinus S
1 reviews | Active since Jan 2020
23 May 2025, 09:04
Extremely Poor Service from First Group SA – Financial Repercussions Due to Mismanagement by Accounts Department
We wish to formally express our deep dissatisfaction with the manner in which our membership account has been managed by First Group SA, particularly by their Accounts Department. Despite numerous emails, telephone calls, and even recorded conversations—during which it was confirmed on several occasions that no outstanding balance existed our account was inexplicably blacklisted without prior notice. This decision has had serious financial repercussions, including the rejection of a finance application that directly affects our business. It is important to note that this membership is held for private use, yet the impact has extended into professional and commercial spheres. This outcome was entirely avoidable had the matter been handled with even basic competence. We submitted all required proofs of payment and made repeated requests for a clear, detailed allocation of funds paid. Instead of receiving clarity, we were provided with vague summaries and experienced continued silence. Our email dated 3 February 2025, requesting explicit clarification, remains unanswered. Additionally, commitments made by the Accounts Department to resolve the issue have still not been fulfilled as of today. We also wish to express our regret in transferring our membership from Flexiclub, with whom we enjoyed a trusted and professional relationship for over 36 years. Had we known this transition would be so poorly executed and managed, we would never have agreed to proceed. It is deeply concerning that First Group SA and Premier Private do not offer a formal complaints email channel, and we no longer have confidence in telephone correspondence, where we are required to speak with a different consultant each time, resulting in no accountability and no continuity. The treatment of long-standing members in this manner is unacceptable. Given the lack of internal accountability and effective communication channels, we are now compelled to pursue resolution through public and legal avenues.
Helpful (0)
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Marinus S
1 reviews | Active since Jan 2020
23 May 2025, 09:04
Extremely Poor Service from First Group SA – Financial Repercussions Due to Mismanagement by Accounts Department
We wish to formally express our deep dissatisfaction with the manner in which our membership account has been managed by First Group SA, particularly by their Accounts Department. Despite numerous emails, telephone calls, and even recorded conversations—during which it was confirmed on several occasions that no outstanding balance existed our account was inexplicably blacklisted without prior notice. This decision has had serious financial repercussions, including the rejection of a finance application that directly affects our business. It is important to note that this membership is held for private use, yet the impact has extended into professional and commercial spheres. This outcome was entirely avoidable had the matter been handled with even basic competence. We submitted all required proofs of payment and made repeated requests for a clear, detailed allocation of funds paid. Instead of receiving clarity, we were provided with vague summaries and experienced continued silence. Our email dated 3 February 2025, requesting explicit clarification, remains unanswered. Additionally, commitments made by the Accounts Department to resolve the issue have still not been fulfilled as of today. We also wish to express our regret in transferring our membership from Flexiclub, with whom we enjoyed a trusted and professional relationship for over 36 years. Had we known this transition would be so poorly executed and managed, we would never have agreed to proceed. It is deeply concerning that First Group SA and Premier Private do not offer a formal complaints email channel, and we no longer have confidence in telephone correspondence, where we are required to speak with a different consultant each time, resulting in no accountability and no continuity. The treatment of long-standing members in this manner is unacceptable. Given the lack of internal accountability and effective communication channels, we are now compelled to pursue resolution through public and legal avenues.
0
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Teressa S
1 reviews | Active since Jan 2020
23 Jun 2022, 08:54
Club Leisure / Flexi Club
Club Leisure / Flexi Club This group thinks its fine to phone at 4:15am , 4,46am, 05:16am !! This is totally unacceptable especially as I never contacted them to contact me. I have emailed 3 different email addresses to give them a chance to respond yet I have had no response. I will NEVER book anything with them if this is how they treat prospective customers . I don't understand how they think it's fine to harass people especially at that time of night .
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Teressa S
1 reviews | Active since Jan 2020
23 Jun 2022, 08:54
Club Leisure / Flexi Club
Club Leisure / Flexi Club This group thinks its fine to phone at 4:15am , 4,46am, 05:16am !! This is totally unacceptable especially as I never contacted them to contact me. I have emailed 3 different email addresses to give them a chance to respond yet I have had no response. I will NEVER book anything with them if this is how they treat prospective customers . I don't understand how they think it's fine to harass people especially at that time of night .
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ET
Elelwani T
1 reviews | Active since Jan 2020
19 Jul 2021, 08:57
Club leisure sales consultant scammed us
Hi hello Peter, I sent you a complain regarding club leisure and even to date we are still waiting for their response. May you please help us, we really need our money back and we want to cancel their contract with an immediate effect. They scammed us and unfortunately we felt for their trap.
Helpful (0)
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Elelwani T
1 reviews | Active since Jan 2020
19 Jul 2021, 08:57
Club leisure sales consultant scammed us
Hi hello Peter, I sent you a complain regarding club leisure and even to date we are still waiting for their response. May you please help us, we really need our money back and we want to cancel their contract with an immediate effect. They scammed us and unfortunately we felt for their trap.
0
Replies (0)ET
Elelwani T
1 reviews | Active since Jan 2020
11 Jul 2021, 10:42
Club leisure sales consultant scammed us and we want our money back
Hellopeter Help us to deal with this issue On the 26th March 2021 we (me and my friends), 4 of us went to Magaliespark for a vacation, Club leasure sales representatives approached us regarding their presentation, on the 28th before checking out we went there to attend the presentation,it was a quick presentation for less than an hour. We want to cancel our 10 years agreement contract that we have joined on the 28 March 2021 during our stay in MagaliesPark resort and club leisure doesnt want to. We paid the amount of +- R10 000 Sales consultant by the name of Paul lied to us big time, let me say he scammed us due to the following reasons: 1. It was presented to us that the shares are for business purposes and after going through their contract we discovered that the presentated information was all lies, the shares are not for business gain. In time of presentation, it was presented to us that we can use this contract for booking our family holiday and to also rent it out for business purpose, on the other hand your contract states that it is for us and family members not for extended family and business purpose as it was presented to us, this for us we consider it as fraudulent and bridge of promises. 2.Presentation - During leisure presentation we were presented that the Joining fee was R6350. , with the levy of R8 150 ● Contract - The levy stated on Contract are R12 348 However, we requested to go home with the contract so that we can go through it then we will forward it to them after signing it, Paul refused and told us that, we don't have to worry because we can cancelled it at anytime if we sees that what he presented to us is not aliened with the contract information. , he said we need to sign it first so that we can do the deposit but now they don't want us to cancel. 3. During presentation we were told that even though our contract start on the 28 March 2021 however our levy will commence on the 31st May 2021 until end of September 2021 with the possibility of the payment to carryover to 2022 levy, provided we do not make bookings during the course of this year 2021. Now we were told that we have only 4 months to pay for levy instead of 5 months. This clause is not aligned with the contract terms which states that the payment of the Levy must be due in January of every year. 4. Cancellation can be done before 5 days elapse after the joining date Our other dissatisfaction is that we only have 5 days to cancel our contract after the day of joining where else it took 2 to 3 weeks for us to receive the email with membership number, that for us felt as if they were waiting for the cool off period to pass so that we will be unable to terminate the contract, “You are welcome to listen to the recordings for the call we received from your teams. To make this worse we had to call in your head office for them to send documents to us. 5. During the presentation we were told that the Joining fee is R6350.00, with the levy of R8150.00 and the truth is, the levy is R12348 not R8150, it came as a surprise to us because that was not the amount that was presented to us and the amount that we signed the contract for. Still under Levy we saw the levy is dependent on the amount of points which you purchase which is misinterpreted during the presentation, of 20000 points for 10 years. 6. Presentation - Family holiday and also for business (rental) purpose ● Contract - Family members, Extended family Your marketing team scammed us, we joined this for a solely business purposes, and only to find out from the contract that this contract is not for business gain. 7. Payable agreement ● Presentation - Fixed contract for R2300.00 + R1750.00 admin for 20 000 Points ● Contract – Inflationary During Presentation, we were told that our contract is a fixed 10 years contract with R24750.00 payable over maximum of 18 months however your contract states that this contract is Inflationary increase. This was not mentioned during presentation (clause 5 on purchase agreement). We signed the contract based on the leisure presentation that we attended in MagaliesPark resort. The contract received, confirmation call received contradicts with the presentation we received, and this placed us in uneasy and we signed your contract based on the leisure presentation that we attended at Magalies Park and we received the confirmation of membership few weeks after signing it only to find out that whatever we heard from the presentation was all lies, unfortunately we felt for that trap. The Clause that states that we are bind by the contract not by the presentation, this for us it forms part of misleading people “Taking advantage of people who trust you as a brand “ Now we want to cancel the contract and we want our money back and Club leisure is telling us that we can't cancel the contract, they are telling us that they need a proof of the presentation because a lot of people are cancelling due to the same reason with them, how can they utter such statement if they know that since a lot of people are cancelling due to their sales consultants lies, what have they done to correct that?, what measures did they take in order to avoid such in future? NB:The Clause that states that we are bind by the contract not by the presentation says it all about Club leisure, Paul came with one tablet for presentation, he never handed over a hard copies to us. I think you use this clause to take advantage of our hard earning cash. I wanted to record all the presentation using my phone but Paul said, there is no use because we can cancel the contract at any time and get our money back. In short, we consider your company as a scam because how can you train your marketing team to lure people with empty promises and deceive people. We were told that we will receive your head office call with membership confirmation within 4 days but only received a call after weeks and this was after we called to find out what was the hold up and why is it taking so long. If this was done in the 4 days period we were promised we would have cancelled the membership within 21 days but unfortunately this was not the case. We believe that by sending and contacting us not on the specified time, you knew as a company that this cancellation would happen and we will send complaint. We really can’t afford to pay annual fees which we calculated and concluded it is not worth investing as we won’t be using them for business purpose. NB: Please advise the marketing team to be honest or make sure that your marketing team inform people of the grace period and the true service that you are rendering before giving them a platform to present to the people. Going to Magalies Park ended up in tears for us because you scammed us. Paul even scammed us to join first loyalty plus and we didn't want it at all, he even went as far as telling us that is a MUST thing to take it because we joined Club leisure but we can also cancel it if we are not using it. We are 4 ladies on this issue, but Paul told us that only 2 must sign the contract.mind you, each got a family so how are we going to do the bookings? We didn't join this for personal gain.
Helpful (0)
|Replies (0)ET
Elelwani T
1 reviews | Active since Jan 2020
11 Jul 2021, 10:42
Club leisure sales consultant scammed us and we want our money back
Hellopeter Help us to deal with this issue On the 26th March 2021 we (me and my friends), 4 of us went to Magaliespark for a vacation, Club leasure sales representatives approached us regarding their presentation, on the 28th before checking out we went there to attend the presentation,it was a quick presentation for less than an hour. We want to cancel our 10 years agreement contract that we have joined on the 28 March 2021 during our stay in MagaliesPark resort and club leisure doesnt want to. We paid the amount of +- R10 000 Sales consultant by the name of Paul lied to us big time, let me say he scammed us due to the following reasons: 1. It was presented to us that the shares are for business purposes and after going through their contract we discovered that the presentated information was all lies, the shares are not for business gain. In time of presentation, it was presented to us that we can use this contract for booking our family holiday and to also rent it out for business purpose, on the other hand your contract states that it is for us and family members not for extended family and business purpose as it was presented to us, this for us we consider it as fraudulent and bridge of promises. 2.Presentation - During leisure presentation we were presented that the Joining fee was R6350. , with the levy of R8 150 ● Contract - The levy stated on Contract are R12 348 However, we requested to go home with the contract so that we can go through it then we will forward it to them after signing it, Paul refused and told us that, we don't have to worry because we can cancelled it at anytime if we sees that what he presented to us is not aliened with the contract information. , he said we need to sign it first so that we can do the deposit but now they don't want us to cancel. 3. During presentation we were told that even though our contract start on the 28 March 2021 however our levy will commence on the 31st May 2021 until end of September 2021 with the possibility of the payment to carryover to 2022 levy, provided we do not make bookings during the course of this year 2021. Now we were told that we have only 4 months to pay for levy instead of 5 months. This clause is not aligned with the contract terms which states that the payment of the Levy must be due in January of every year. 4. Cancellation can be done before 5 days elapse after the joining date Our other dissatisfaction is that we only have 5 days to cancel our contract after the day of joining where else it took 2 to 3 weeks for us to receive the email with membership number, that for us felt as if they were waiting for the cool off period to pass so that we will be unable to terminate the contract, “You are welcome to listen to the recordings for the call we received from your teams. To make this worse we had to call in your head office for them to send documents to us. 5. During the presentation we were told that the Joining fee is R6350.00, with the levy of R8150.00 and the truth is, the levy is R12348 not R8150, it came as a surprise to us because that was not the amount that was presented to us and the amount that we signed the contract for. Still under Levy we saw the levy is dependent on the amount of points which you purchase which is misinterpreted during the presentation, of 20000 points for 10 years. 6. Presentation - Family holiday and also for business (rental) purpose ● Contract - Family members, Extended family Your marketing team scammed us, we joined this for a solely business purposes, and only to find out from the contract that this contract is not for business gain. 7. Payable agreement ● Presentation - Fixed contract for R2300.00 + R1750.00 admin for 20 000 Points ● Contract – Inflationary During Presentation, we were told that our contract is a fixed 10 years contract with R24750.00 payable over maximum of 18 months however your contract states that this contract is Inflationary increase. This was not mentioned during presentation (clause 5 on purchase agreement). We signed the contract based on the leisure presentation that we attended in MagaliesPark resort. The contract received, confirmation call received contradicts with the presentation we received, and this placed us in uneasy and we signed your contract based on the leisure presentation that we attended at Magalies Park and we received the confirmation of membership few weeks after signing it only to find out that whatever we heard from the presentation was all lies, unfortunately we felt for that trap. The Clause that states that we are bind by the contract not by the presentation, this for us it forms part of misleading people “Taking advantage of people who trust you as a brand “ Now we want to cancel the contract and we want our money back and Club leisure is telling us that we can't cancel the contract, they are telling us that they need a proof of the presentation because a lot of people are cancelling due to the same reason with them, how can they utter such statement if they know that since a lot of people are cancelling due to their sales consultants lies, what have they done to correct that?, what measures did they take in order to avoid such in future? NB:The Clause that states that we are bind by the contract not by the presentation says it all about Club leisure, Paul came with one tablet for presentation, he never handed over a hard copies to us. I think you use this clause to take advantage of our hard earning cash. I wanted to record all the presentation using my phone but Paul said, there is no use because we can cancel the contract at any time and get our money back. In short, we consider your company as a scam because how can you train your marketing team to lure people with empty promises and deceive people. We were told that we will receive your head office call with membership confirmation within 4 days but only received a call after weeks and this was after we called to find out what was the hold up and why is it taking so long. If this was done in the 4 days period we were promised we would have cancelled the membership within 21 days but unfortunately this was not the case. We believe that by sending and contacting us not on the specified time, you knew as a company that this cancellation would happen and we will send complaint. We really can’t afford to pay annual fees which we calculated and concluded it is not worth investing as we won’t be using them for business purpose. NB: Please advise the marketing team to be honest or make sure that your marketing team inform people of the grace period and the true service that you are rendering before giving them a platform to present to the people. Going to Magalies Park ended up in tears for us because you scammed us. Paul even scammed us to join first loyalty plus and we didn't want it at all, he even went as far as telling us that is a MUST thing to take it because we joined Club leisure but we can also cancel it if we are not using it. We are 4 ladies on this issue, but Paul told us that only 2 must sign the contract.mind you, each got a family so how are we going to do the bookings? We didn't join this for personal gain.
0
Replies (0)SR
Shane R
1 reviews | Active since Jan 2020
30 Jun 2021, 08:12
ANGRY CUSTOMER
I am a member of First Loyalty Plus for the past year, i tried booking a weekend at Bushmans Neck this past weekend and has been through hell with these people, the money came off my account on Tuesday 22nd June 2021 which was booked online, i never received any confirmation oif the booking so i called them the next day, they turned around and said to me they have not received any payment and told me to contact my bank of which i did, THE MONEY WAS PAID!!! they then turned around to me to say my booking had been taken by someone else, thats why i did not recieve confirmation, LOAD OF HOGWASH, i then was told that my money would be in my account by 2h45 Thursday 24th June, STILL NOTHING. I then booked at Drak Gardens and on friday night at 8pm i get a call from Bushmans Neck saying where am i, holy cow what a joke, i told them i had not received confirmation so i had gone somewhere else, truelly this company is a joke!!! i then called on monday for my money and they said i must call my bank for them to release my money it is Wednesday now over a week and still waiting for the money. FOLKS IF YOU HAVE AN ACCOUNT WITH THIS COMPANY CANCEL IT YOUR MONEY WILL BE STOLEN!!!!!!!!DONT DO IT.
Helpful (0)
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Shane R
1 reviews | Active since Jan 2020
30 Jun 2021, 08:12
ANGRY CUSTOMER
I am a member of First Loyalty Plus for the past year, i tried booking a weekend at Bushmans Neck this past weekend and has been through hell with these people, the money came off my account on Tuesday 22nd June 2021 which was booked online, i never received any confirmation oif the booking so i called them the next day, they turned around and said to me they have not received any payment and told me to contact my bank of which i did, THE MONEY WAS PAID!!! they then turned around to me to say my booking had been taken by someone else, thats why i did not recieve confirmation, LOAD OF HOGWASH, i then was told that my money would be in my account by 2h45 Thursday 24th June, STILL NOTHING. I then booked at Drak Gardens and on friday night at 8pm i get a call from Bushmans Neck saying where am i, holy cow what a joke, i told them i had not received confirmation so i had gone somewhere else, truelly this company is a joke!!! i then called on monday for my money and they said i must call my bank for them to release my money it is Wednesday now over a week and still waiting for the money. FOLKS IF YOU HAVE AN ACCOUNT WITH THIS COMPANY CANCEL IT YOUR MONEY WILL BE STOLEN!!!!!!!!DONT DO IT.
0
Replies (0)TM