CMH Eastrand
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
CMH Eastrand
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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DEWALT N
1 reviews | Active since Mar 2026
3 Mar 2026, 18:52
Repair fail
HelloPeter (Maximum Impact, Public‑Facing) CMH East Rand Boksburg & Stellantis SA – Unacceptable 3‑Month Vehicle Downtime. After purchase at a dealer i was only driving it for 3 months. And been paying for more than 6 months now. I am lodging a formal complaint against CMH East Rand Boksburg and Stellantis South Africa (Jeep SA) regarding the unacceptable handling of my Jeep Renegade, which has been off the road since 3 December 2025. Timeline 21 November 2025 – Vehicle serviced by CMH East Rand Boksburg One week later – Vehicle broke down 3 December 2025 – Vehicle delivered to CMH East Rand Boksburg As at 2 March 2026 – Vehicle still unrepaired (almost three months) Issues There has been little to no proactive communication from either CMH or Stellantis. I have received contradictory explanations: incorrect parts ordered, wrong vehicle details supp****, missed ETAs, and internal workshop confusion. CMH admitted their workshop mistook a Fiat ECU for my Jeep ECU when it arrived in January. I am now advised that CMH cannot install the ECU without overseas technical guidance, raising serious concerns about dealer capability. Responsibility between CMH and Stellantis is unclear, leaving the customer to constantly chase updates at personal cost. Despite promises of follow‑ups, no meaningful progress has been made. Impact I rely on my vehicle for work. I have been without my car for nearly three months. I have incurred ongoing transport costs. No proper mobility solution has been provided. Conclusion It is completely unacceptable for a vehicle under warranty to stand at a dealership for nearly three months with no accountability, urgency, or clear repair plan. What I Am Demanding Immediate confirmation of the status and location of the correct ECU A firm repair completion date Senior management intervention from both CMH and Stellantis South Africa This matter has gone on far too long and falls well below acceptable customer service standards.
Helpful (0)
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DEWALT N
1 reviews | Active since Mar 2026
3 Mar 2026, 18:52
Repair fail
HelloPeter (Maximum Impact, Public‑Facing) CMH East Rand Boksburg & Stellantis SA – Unacceptable 3‑Month Vehicle Downtime. After purchase at a dealer i was only driving it for 3 months. And been paying for more than 6 months now. I am lodging a formal complaint against CMH East Rand Boksburg and Stellantis South Africa (Jeep SA) regarding the unacceptable handling of my Jeep Renegade, which has been off the road since 3 December 2025. Timeline 21 November 2025 – Vehicle serviced by CMH East Rand Boksburg One week later – Vehicle broke down 3 December 2025 – Vehicle delivered to CMH East Rand Boksburg As at 2 March 2026 – Vehicle still unrepaired (almost three months) Issues There has been little to no proactive communication from either CMH or Stellantis. I have received contradictory explanations: incorrect parts ordered, wrong vehicle details supp****, missed ETAs, and internal workshop confusion. CMH admitted their workshop mistook a Fiat ECU for my Jeep ECU when it arrived in January. I am now advised that CMH cannot install the ECU without overseas technical guidance, raising serious concerns about dealer capability. Responsibility between CMH and Stellantis is unclear, leaving the customer to constantly chase updates at personal cost. Despite promises of follow‑ups, no meaningful progress has been made. Impact I rely on my vehicle for work. I have been without my car for nearly three months. I have incurred ongoing transport costs. No proper mobility solution has been provided. Conclusion It is completely unacceptable for a vehicle under warranty to stand at a dealership for nearly three months with no accountability, urgency, or clear repair plan. What I Am Demanding Immediate confirmation of the status and location of the correct ECU A firm repair completion date Senior management intervention from both CMH and Stellantis South Africa This matter has gone on far too long and falls well below acceptable customer service standards.
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lesiba K
1 reviews | Active since Aug 2014
4 Nov 2025, 17:37
Vehicle and Customer Services Best
The service is wonderful here, throughout the day the keep on updating you on your vehicle service status. Any other issues that is beyond them thay are open to inform you. Nice coffee and ****ins seals the deal with their reliable wifi connection. Wish they introduce bold as a service for collection as they only do morning drop offs. Thanks Jessica Bekker for the walm welcome. Thanks #BlackFriday
Helpful (0)
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lesiba K
1 reviews | Active since Aug 2014
4 Nov 2025, 17:37
Vehicle and Customer Services Best
The service is wonderful here, throughout the day the keep on updating you on your vehicle service status. Any other issues that is beyond them thay are open to inform you. Nice coffee and ****ins seals the deal with their reliable wifi connection. Wish they introduce bold as a service for collection as they only do morning drop offs. Thanks Jessica Bekker for the walm welcome. Thanks #BlackFriday
0
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