CH
CMH Honda Pinetown
Unclaimed Business
CH
CMH Honda Pinetown
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About CMH Honda Pinetown
CMH Honda Pinetown has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked CMH Honda Pinetown across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZR
Zubair R
1 reviews | Active since Jan 2020
12 May 2025, 07:05
Honda fit radio problems
Worst ever experience encountered. My car is 10 months old. The radio was faulty. It’s been sitting at the dealership for the past 6 days without feedback. I tried calling the service advisor but the calls just don’t go through to her. I walked in twice , waited for an hour each time only to be told 2 different problems and they refused to give me an eta. They also refused to give me a courtesy car. Will never ever buy another car from the Cmh group and certainly won’t be servicing with them as well.
Helpful (0)
|Replies (0)ZR
Zubair R
1 reviews | Active since Jan 2020
12 May 2025, 07:05
Honda fit radio problems
Worst ever experience encountered. My car is 10 months old. The radio was faulty. It’s been sitting at the dealership for the past 6 days without feedback. I tried calling the service advisor but the calls just don’t go through to her. I walked in twice , waited for an hour each time only to be told 2 different problems and they refused to give me an eta. They also refused to give me a courtesy car. Will never ever buy another car from the Cmh group and certainly won’t be servicing with them as well.
0
Replies (0)ZN
Zithobile N
1 reviews | Active since Jan 2020
18 Dec 2024, 07:26
POOR SERVICE AT CMH HONDA PINETOWN
I took my vehicle in for a service on Tuesday 18 December 2024 and dreaded the experience as I already knew that something is going to go wrong and I was right. Early this year I did take the car in for service and when the car was returned, an entire top strip of the paint was off and the guy who washed the car did not report that the car paint came off and the lady who handed me the key said it's not anyone's fault. I insisted on speaking to the manager and refused the car to be returned and they re painted it. This week, I insisted they don't wash the car just vacuum the interior. Firstly, after the inspection I was not contacted to confirm if Innovation actually authorised the service or not. I left the car at 07h40 and only received a call at 13h00 from Sharon that my car was in the workshop. At 14h42 I again received a call that the car was ready for collection and the driver will pick me up to collect the vehicle. After numerous attempts to reach the dealership to ask when the driver would arrive, he arrived at 17h33 and this time we reach the dealership and the lady who was assisting me had gone home and someone else did the handover The service do e was not what we spoke of and the dealership did not call to explain to me why the services are skipped so I can query with the insurer before they start the work. The lady had no answers as she was filling in. I also queried why the driver arrived so late. No answer and other passengers did ask the driver why they were picked up so late to fetch their vehicles , no response. He said he wants for the workshop to finish the work. What if something is wrong and thedealership has closed? The lady hands me my car keys and the first thing k notice is its is broken into pieces and again no one owned up to this They call a guy called the manager He comes to me he says it's not their fault and the workshop is closed there's nothing g he can do I asked for his name he says it's Johan We argued for almost 30minutes until just after 18h30, I asked him what my name was...he said he doesn't know. This shows he didn't care he just wanted me out of his Sight. No paperwork I front of him. He was not interested at all at what happened. I am still without answers. I want my key casing replaced. Or a compensationof R1000 for the key so I can have it repaired privately and the calls I made and time wasted pain and suffering tring to call leaving messages. The inconvenience of it all and being the second time they mess up the service. The service is poor service. The staff is not trained to handle customer complaints especially management THIS IS UNACCEPTABLE!!! We spoke
Helpful (0)
|Replies (0)ZN
Zithobile N
1 reviews | Active since Jan 2020
18 Dec 2024, 07:26
POOR SERVICE AT CMH HONDA PINETOWN
I took my vehicle in for a service on Tuesday 18 December 2024 and dreaded the experience as I already knew that something is going to go wrong and I was right. Early this year I did take the car in for service and when the car was returned, an entire top strip of the paint was off and the guy who washed the car did not report that the car paint came off and the lady who handed me the key said it's not anyone's fault. I insisted on speaking to the manager and refused the car to be returned and they re painted it. This week, I insisted they don't wash the car just vacuum the interior. Firstly, after the inspection I was not contacted to confirm if Innovation actually authorised the service or not. I left the car at 07h40 and only received a call at 13h00 from Sharon that my car was in the workshop. At 14h42 I again received a call that the car was ready for collection and the driver will pick me up to collect the vehicle. After numerous attempts to reach the dealership to ask when the driver would arrive, he arrived at 17h33 and this time we reach the dealership and the lady who was assisting me had gone home and someone else did the handover The service do e was not what we spoke of and the dealership did not call to explain to me why the services are skipped so I can query with the insurer before they start the work. The lady had no answers as she was filling in. I also queried why the driver arrived so late. No answer and other passengers did ask the driver why they were picked up so late to fetch their vehicles , no response. He said he wants for the workshop to finish the work. What if something is wrong and thedealership has closed? The lady hands me my car keys and the first thing k notice is its is broken into pieces and again no one owned up to this They call a guy called the manager He comes to me he says it's not their fault and the workshop is closed there's nothing g he can do I asked for his name he says it's Johan We argued for almost 30minutes until just after 18h30, I asked him what my name was...he said he doesn't know. This shows he didn't care he just wanted me out of his Sight. No paperwork I front of him. He was not interested at all at what happened. I am still without answers. I want my key casing replaced. Or a compensationof R1000 for the key so I can have it repaired privately and the calls I made and time wasted pain and suffering tring to call leaving messages. The inconvenience of it all and being the second time they mess up the service. The service is poor service. The staff is not trained to handle customer complaints especially management THIS IS UNACCEPTABLE!!! We spoke
0
Replies (0)PS
Prashan S
1 reviews | Active since Jan 2020
5 Jul 2024, 11:18
Damaged vehicle cover up
Was sold a vehicle with interior damage and when brought to the attention of the dealership and Honda SA, they did not accept responsibility, apparently I must do an inspection of the vehicle yet it supposed to go for pre delivery inspection. Don't support this ********* dealer.
Helpful (0)
|Replies (0)PS
Prashan S
1 reviews | Active since Jan 2020
5 Jul 2024, 11:18
Damaged vehicle cover up
Was sold a vehicle with interior damage and when brought to the attention of the dealership and Honda SA, they did not accept responsibility, apparently I must do an inspection of the vehicle yet it supposed to go for pre delivery inspection. Don't support this ********* dealer.
0
Replies (0)RV
Rick V
1 reviews | Active since Jan 2020
29 Sept 2022, 14:21
Double check any used vehicles, they have a big "not my problem" attitude if you run in to issues. not to be trusted.
Be careful when buying a used vehicle from this business. Bought a 2016 Outlander for 340k, when it went for the first service (yes, around a year later) at the agents - I was told needed new shocks, brakes, etc. Around 20k. Right after that an electronic fault resulting in 46k. IE car was definitely not in good condition as you would expect when buying from "decent" businesses. When I emailed the dealer principle, and followed up many times to try get some sort of support, he simply lifted the shoulders and said it's my problem, I should have checked earlier, vehicle is out of warranty. Wouldn't even consider any support nor advise. Just shrugged. Very nice. STAY AWAY.
Helpful (0)
|Replies (0)RV
Rick V
1 reviews | Active since Jan 2020
29 Sept 2022, 14:21
Double check any used vehicles, they have a big "not my problem" attitude if you run in to issues. not to be trusted.
Be careful when buying a used vehicle from this business. Bought a 2016 Outlander for 340k, when it went for the first service (yes, around a year later) at the agents - I was told needed new shocks, brakes, etc. Around 20k. Right after that an electronic fault resulting in 46k. IE car was definitely not in good condition as you would expect when buying from "decent" businesses. When I emailed the dealer principle, and followed up many times to try get some sort of support, he simply lifted the shoulders and said it's my problem, I should have checked earlier, vehicle is out of warranty. Wouldn't even consider any support nor advise. Just shrugged. Very nice. STAY AWAY.
0
Replies (0)MB
Monde B
1 reviews | Active since Jan 2020
16 Mar 2021, 13:24
*****ed over by CMH Honda
They really don't deserve a rating. I purchased a second-hand vehicle from them. I was told the vehicle was in great condition, however, 3 weeks later the car started overheating. One of their employees told me to purchase coolant, I did. 3 weeks after that, the problem persisted and the problem became frequent. I sent the car back and they kept my car for two weeks and they found nothing. I was then referred to another registered mechanic and they couldn't find anything on the diagnostic test. The problem persisted and was advised by one of their employees to send it to a local dealer in Johannesburg and the problems they found. In layman's terms an engine overhaul needs to be done to the car, that's equivalent to the carrying amount of the vehicle. CMH Honda has said they are not responsible and won't pay for anything. That's really ****ed up. Never purchase a vehicle from that place.
Helpful (0)
|Replies (0)MB
Monde B
1 reviews | Active since Jan 2020
16 Mar 2021, 13:24
*****ed over by CMH Honda
They really don't deserve a rating. I purchased a second-hand vehicle from them. I was told the vehicle was in great condition, however, 3 weeks later the car started overheating. One of their employees told me to purchase coolant, I did. 3 weeks after that, the problem persisted and the problem became frequent. I sent the car back and they kept my car for two weeks and they found nothing. I was then referred to another registered mechanic and they couldn't find anything on the diagnostic test. The problem persisted and was advised by one of their employees to send it to a local dealer in Johannesburg and the problems they found. In layman's terms an engine overhaul needs to be done to the car, that's equivalent to the carrying amount of the vehicle. CMH Honda has said they are not responsible and won't pay for anything. That's really ****ed up. Never purchase a vehicle from that place.
0
Replies (0)RT
Reg T
1 reviews | Active since Jan 2020
3 Mar 2021, 08:34
Worst Dealership
We were in your dealership earlier this afternoon, myself and my wife entered the showroom proceeding to the spares department upstairs, as we approached the stairs and gentleman came towards us asked if he could assist. I said we are on our way to the spares section, he asked if we had checked in with reception to take our temperature, my response to him was no we have not, we did not know the procedure. He then said in a polite manner kindly do so on the way out, we continued up the stairs to the spares counter, on the right of the counter was a sanitising dispenser, we both made use of the dispenser and kept our distance. We were talking to the assistant at the spares counter when a very irate "gentleman" approached us in a very rude and abrupt manner, insisting that we go down stairs and get our temperatures checked and whatever else that was necessary. I informed him that we never saw the notice at the entrance and we were approached by another gentleman who said we must get ourselves checked on our way out. This I thought was strange but nevertheless. The whole manner in which this so called "gentleman" communicated with us nothing but downright rude, courtesy costs nothing. This is not our first bad experience in this dealership, sometime back our CRV had a recall for the airbag, it was booked in and the task was duly done. On picking the vehicle I noticed that the dash had been damaged, when I pointed it out, there no explanation or apologies. A further incident was I recently whilst I was in Pinetown, pick up a noise on the vehicle and when I ask if I could chat a service consultant or workshop manger, to find out the cause of the noise. I was told very abruptly and in no uncertain terms that the vehicle must be checked in and she virtually slammed the phone down. I believe an apology would not be out of place. Regards R. Taylor
Helpful (0)
|Replies (0)RT
Reg T
1 reviews | Active since Jan 2020
3 Mar 2021, 08:34
Worst Dealership
We were in your dealership earlier this afternoon, myself and my wife entered the showroom proceeding to the spares department upstairs, as we approached the stairs and gentleman came towards us asked if he could assist. I said we are on our way to the spares section, he asked if we had checked in with reception to take our temperature, my response to him was no we have not, we did not know the procedure. He then said in a polite manner kindly do so on the way out, we continued up the stairs to the spares counter, on the right of the counter was a sanitising dispenser, we both made use of the dispenser and kept our distance. We were talking to the assistant at the spares counter when a very irate "gentleman" approached us in a very rude and abrupt manner, insisting that we go down stairs and get our temperatures checked and whatever else that was necessary. I informed him that we never saw the notice at the entrance and we were approached by another gentleman who said we must get ourselves checked on our way out. This I thought was strange but nevertheless. The whole manner in which this so called "gentleman" communicated with us nothing but downright rude, courtesy costs nothing. This is not our first bad experience in this dealership, sometime back our CRV had a recall for the airbag, it was booked in and the task was duly done. On picking the vehicle I noticed that the dash had been damaged, when I pointed it out, there no explanation or apologies. A further incident was I recently whilst I was in Pinetown, pick up a noise on the vehicle and when I ask if I could chat a service consultant or workshop manger, to find out the cause of the noise. I was told very abruptly and in no uncertain terms that the vehicle must be checked in and she virtually slammed the phone down. I believe an apology would not be out of place. Regards R. Taylor
0
Replies (0)EC
Elaine C
1 reviews | Active since Jan 2020
23 Jul 2020, 13:22
EXTREMELY POOR SERVICE FROM CMH HONDA PINETOWN
I dealt with Sharon and Tyrell at Honda Pinetown and I must admit that the service I received was extremely poor. Our company made payment for the service but they refused to release the vehicle although we sent our bank proof of payment. That is THE last time we will be sending our vehicle to these bunch of useless people.
Helpful (0)
|Replies (0)EC
Elaine C
1 reviews | Active since Jan 2020
23 Jul 2020, 13:22
EXTREMELY POOR SERVICE FROM CMH HONDA PINETOWN
I dealt with Sharon and Tyrell at Honda Pinetown and I must admit that the service I received was extremely poor. Our company made payment for the service but they refused to release the vehicle although we sent our bank proof of payment. That is THE last time we will be sending our vehicle to these bunch of useless people.
0
Replies (0)VP
Vincent P
1 reviews | Active since Jan 2020
27 Jan 2020, 12:05
Friendly, honest, efficient service
Took my Honda Ballade to CMH Honda Pinetown for its 45 000km service on 30 December 2019. Dropped my vehicle off at 7.30. Got an update on my vehicle around mid-morning. Got a call at 12.00, indicating that my vehicle was ready. On collecting my vehicle Linda, the service advisor, gave me a detailed breakdown of all that was done on my car. The Technician who worked on my vehicle was also present and answered a query that I had. By 1.30PM I was driving my vehicle out of the dealership. After my experiences with Honda Umhlanga, I photographed various areas of the vehicle prior to the service. On returning home I inspected my vehicle in detail for any anomalies. I was pleased to note that nothing was tampered with. Friendly, honest, efficient service from CHM Honda Pinetown. My only regret was not taking my vehicle to them for all the services - my car would have still been in its original condition.
Helpful (0)
|Replies (0)VP
Vincent P
1 reviews | Active since Jan 2020
27 Jan 2020, 12:05
Friendly, honest, efficient service
Took my Honda Ballade to CMH Honda Pinetown for its 45 000km service on 30 December 2019. Dropped my vehicle off at 7.30. Got an update on my vehicle around mid-morning. Got a call at 12.00, indicating that my vehicle was ready. On collecting my vehicle Linda, the service advisor, gave me a detailed breakdown of all that was done on my car. The Technician who worked on my vehicle was also present and answered a query that I had. By 1.30PM I was driving my vehicle out of the dealership. After my experiences with Honda Umhlanga, I photographed various areas of the vehicle prior to the service. On returning home I inspected my vehicle in detail for any anomalies. I was pleased to note that nothing was tampered with. Friendly, honest, efficient service from CHM Honda Pinetown. My only regret was not taking my vehicle to them for all the services - my car would have still been in its original condition.
0
Replies (0)