Cmh Nissan Midrand
Claimed Business
|2.1|7 Reviews (last 12 months)|This business does not respond to reviews
Cmh Nissan Midrand
Claimed Business
|2.1
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-60Unlikely
NPS Score
-60
Recommended: Unlikely
Review Distribution
2.1|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTC
Tinyiko C
1 reviews | Active since Oct 2022
11 Mar 2026, 10:20
Delays on refund and claims made to service cover without the customer consent
I am greatly disappointed with the service at CMH Midrand. I was initially informed by the service advisor that my Motorite service cover was not active and that I would therefore need to pay for the repair in cash. Based on this information, I proceeded to make the payment and the advisor even went to get me other covers to call me to join them. However, after contacting Motorite myself, I was informed that my service cover was in fact still active. I then informed the dealership about this, and only then was the matter investigated. After my follow up emails requesting feedback, I was informed two days later that a request had already been submitted to Motorite for payment. Motorite further informed me that submitting a claim to them while advising the customer that the cover is not active introduces a breach of contract. As a result of this error, Motorite also paid the dealership for the repair even though I had already paid for it in cash. The dealership therefore initiated a refund process for the amount received from Motorite. I submitted the required refund form on the 3rd of March and since then I have been sending emails requesting to be kept on the loop on what is happening. Despite this, I have now been told that the refund cannot be processed until the 17th because the person responsible for signing is currently on leave. It is frustrating that I must wait for such a long time for a refund when the issue arose from an internal error on the dealership’s side. I would expect the matter to be treated with urgency and accountability. I would appreciate assistance in ensuring that this refund is processed without any further unnecessary delays
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Tinyiko C
1 reviews | Active since Oct 2022
11 Mar 2026, 10:20
Delays on refund and claims made to service cover without the customer consent
I am greatly disappointed with the service at CMH Midrand. I was initially informed by the service advisor that my Motorite service cover was not active and that I would therefore need to pay for the repair in cash. Based on this information, I proceeded to make the payment and the advisor even went to get me other covers to call me to join them. However, after contacting Motorite myself, I was informed that my service cover was in fact still active. I then informed the dealership about this, and only then was the matter investigated. After my follow up emails requesting feedback, I was informed two days later that a request had already been submitted to Motorite for payment. Motorite further informed me that submitting a claim to them while advising the customer that the cover is not active introduces a breach of contract. As a result of this error, Motorite also paid the dealership for the repair even though I had already paid for it in cash. The dealership therefore initiated a refund process for the amount received from Motorite. I submitted the required refund form on the 3rd of March and since then I have been sending emails requesting to be kept on the loop on what is happening. Despite this, I have now been told that the refund cannot be processed until the 17th because the person responsible for signing is currently on leave. It is frustrating that I must wait for such a long time for a refund when the issue arose from an internal error on the dealership’s side. I would expect the matter to be treated with urgency and accountability. I would appreciate assistance in ensuring that this refund is processed without any further unnecessary delays
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Replies (0)WS
Wendy S
1 reviews | Active since Feb 2026
11 Feb 2026, 08:39
Undisclosed information from Salesmen
My husband bought a second hand Suzuki dzire 2024 in January 2025 on 43 000km and was informed by the salesman (Mfundo Williams) that the service warranty/service plan ends at 45000km. We then drove the car for only 2000km and when we tried to take the car for service we were told that service warranty ended at 30 000km and therefore we should now pay for service from our own pockets. Imagine buying a car and driving it for only 2000km then have to pay from your pocket cos we were not gonna take that car if the truth had been disclosed to us. This is really unfair, even worse, finding out on the day when you have already booked the car for a service. We were going to but about 2 more cars from this garage cos we use them for business but now we have to look elsewhere. Very disappointing!
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Wendy S
1 reviews | Active since Feb 2026
11 Feb 2026, 08:39
Undisclosed information from Salesmen
My husband bought a second hand Suzuki dzire 2024 in January 2025 on 43 000km and was informed by the salesman (Mfundo Williams) that the service warranty/service plan ends at 45000km. We then drove the car for only 2000km and when we tried to take the car for service we were told that service warranty ended at 30 000km and therefore we should now pay for service from our own pockets. Imagine buying a car and driving it for only 2000km then have to pay from your pocket cos we were not gonna take that car if the truth had been disclosed to us. This is really unfair, even worse, finding out on the day when you have already booked the car for a service. We were going to but about 2 more cars from this garage cos we use them for business but now we have to look elsewhere. Very disappointing!
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Replies (0)JN
JAMAINE N
1 reviews | Active since Jan 2026
28 Jan 2026, 17:06
Worst experience ever with CHM Nissan Midrand
Never do business with CHM Nissan Midrand. Pathetic service especially from stefan their used car sales manger. Worst experience ever. I went to their dealership to test driver a car and trade in my car. I was told by their sales consultant Mfundo that they would give me a specific price for my car. I was happy with the price and decided to go forward with the deal. After paying a deposit, signing the contract and offer to purchase i was asked to come in again. I was then introduced to their sales manger Stefan who was very rude from the beginning as if I worked there. He wanted to do an evaluation of my car then. He then did what he had too and said he can't offer me the same amount for my car and the amounts must be changed. I told that the evaluation was supposed to be done before I signed anything as my deal was structured around that. In my presence he told his sale consultant Mfundo that he messed up and the deal must processed. A few hours later I got calls from him and nonstop emails regarding this matter. Long and the short he say he doesn't have to give me the deal now. Now I have to go pay lawyers fees and sort this out because he didn't do his job correctly. I tried calling the dealer principal dean and left messages but no call yet. Please don't do business with CHM Nissan Midrand has they can't be trusted.
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JAMAINE N
1 reviews | Active since Jan 2026
28 Jan 2026, 17:06
Worst experience ever with CHM Nissan Midrand
Never do business with CHM Nissan Midrand. Pathetic service especially from stefan their used car sales manger. Worst experience ever. I went to their dealership to test driver a car and trade in my car. I was told by their sales consultant Mfundo that they would give me a specific price for my car. I was happy with the price and decided to go forward with the deal. After paying a deposit, signing the contract and offer to purchase i was asked to come in again. I was then introduced to their sales manger Stefan who was very rude from the beginning as if I worked there. He wanted to do an evaluation of my car then. He then did what he had too and said he can't offer me the same amount for my car and the amounts must be changed. I told that the evaluation was supposed to be done before I signed anything as my deal was structured around that. In my presence he told his sale consultant Mfundo that he messed up and the deal must processed. A few hours later I got calls from him and nonstop emails regarding this matter. Long and the short he say he doesn't have to give me the deal now. Now I have to go pay lawyers fees and sort this out because he didn't do his job correctly. I tried calling the dealer principal dean and left messages but no call yet. Please don't do business with CHM Nissan Midrand has they can't be trusted.
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Replies (0)SN
Sello N
1 reviews | Active since Aug 2015
24 Oct 2025, 15:23
Great service received from CMH Nissan Midrand
10 000km service done today, was very easy to book an appointment. Everything done professionally. When I took the car in on the morning received a warm welcome and was attended to immediately. Transport arranged to be dropped at work and also to be collected after service. Friendly drivers , At 14h47 service is already done and all is in order so far. Great service indeed.
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Sello N
1 reviews | Active since Aug 2015
24 Oct 2025, 15:23
Great service received from CMH Nissan Midrand
10 000km service done today, was very easy to book an appointment. Everything done professionally. When I took the car in on the morning received a warm welcome and was attended to immediately. Transport arranged to be dropped at work and also to be collected after service. Friendly drivers , At 14h47 service is already done and all is in order so far. Great service indeed.
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Replies (0)SM
Shirley M
1 reviews | Active since Jun 2019
22 Oct 2025, 21:45
Thank you Nissan Midrand
Thank you, CMH Nissan Midrand! Elizabeth Sethole was amazing — very friendly, professional, and helpful. The whole team was fantastic, and my car was washed and cleaned beautifully. I’m really happy with the service and will definitely be servicing my car there every time. Highly recommended! 🚗✨
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Shirley M
1 reviews | Active since Jun 2019
22 Oct 2025, 21:45
Thank you Nissan Midrand
Thank you, CMH Nissan Midrand! Elizabeth Sethole was amazing — very friendly, professional, and helpful. The whole team was fantastic, and my car was washed and cleaned beautifully. I’m really happy with the service and will definitely be servicing my car there every time. Highly recommended! 🚗✨
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Replies (0)PR
Pravin R
1 reviews | Active since Oct 2025
6 Oct 2025, 08:08
UNACCEPTABLE SERVICE NISSAN
Complaint: Customer Dissatisfaction – Nissan CMH Midrand & Nissan Customer Care My experience with Nissan CMH Midrand and Nissan Customer Care has been unacceptable: Vehicle was in their possession for 8 weeks, during which the front and rear bumpers were damaged and returned to me without disclosure, feed back given to me later - apparently was towed from A to B by them Replacement bumpers were poorly fitted: damaged bolts, loose reflectors, and misaligned covers. On further inspection at another Nissan dealership, I discovered missing engine brackets/mountings and undercarriage damage that was not present before. To date, I still don’t have confirmation if genuine Nissan parts were used. Instead of holding the dealership accountable, Nissan Customer Care has simply sided with CMH Midrand’s decisions, leaving me with a damaged, faulty vehicle, missing parts, and no resolution. This issue has been ongoing for over 5 months, and the lack of accountability is shocking. Nissan Customer Care should rename themselves “Dealer Network Support” because they do not act in the customer’s best interest. I will not recommend or purchase a Nissan product in the future
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Pravin R
1 reviews | Active since Oct 2025
6 Oct 2025, 08:08
UNACCEPTABLE SERVICE NISSAN
Complaint: Customer Dissatisfaction – Nissan CMH Midrand & Nissan Customer Care My experience with Nissan CMH Midrand and Nissan Customer Care has been unacceptable: Vehicle was in their possession for 8 weeks, during which the front and rear bumpers were damaged and returned to me without disclosure, feed back given to me later - apparently was towed from A to B by them Replacement bumpers were poorly fitted: damaged bolts, loose reflectors, and misaligned covers. On further inspection at another Nissan dealership, I discovered missing engine brackets/mountings and undercarriage damage that was not present before. To date, I still don’t have confirmation if genuine Nissan parts were used. Instead of holding the dealership accountable, Nissan Customer Care has simply sided with CMH Midrand’s decisions, leaving me with a damaged, faulty vehicle, missing parts, and no resolution. This issue has been ongoing for over 5 months, and the lack of accountability is shocking. Nissan Customer Care should rename themselves “Dealer Network Support” because they do not act in the customer’s best interest. I will not recommend or purchase a Nissan product in the future
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Replies (0)LK
Linda K
1 reviews | Active since Apr 2024
25 Sept 2025, 14:36
Poor Service and ********* Conduct by CMH Nissan Midrand
I will never buy a Nissan. I supported my wife in purchasing a Nissan Magnite, and it started overheating at 32,920 km. The worst dealership in South Africa (CMH Midrand) has been struggling to fix the car. They first replaced the water bottle, but the car continued to overheat. They then replaced the thermostat, yet the problem persists. I requested a courtesy car, and they initially committed to hiring one for my wife, but when the time came, they went back on their word, showing no integrity and acting *********ly. It has now been about two weeks, and my wife is still without a car. I cannot assist her with the car I drive, as it is a manual and she drives an automatic. I have tried to get hold of the principal dealer, but he is “in meetings” all day. I now have to wait for Nissan South Africa to get back to me. Even major companies can suffer reputational damage and loss of sales, especially as competition intensifies in the South African motor industry.
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Linda K
1 reviews | Active since Apr 2024
25 Sept 2025, 14:36
Poor Service and ********* Conduct by CMH Nissan Midrand
I will never buy a Nissan. I supported my wife in purchasing a Nissan Magnite, and it started overheating at 32,920 km. The worst dealership in South Africa (CMH Midrand) has been struggling to fix the car. They first replaced the water bottle, but the car continued to overheat. They then replaced the thermostat, yet the problem persists. I requested a courtesy car, and they initially committed to hiring one for my wife, but when the time came, they went back on their word, showing no integrity and acting *********ly. It has now been about two weeks, and my wife is still without a car. I cannot assist her with the car I drive, as it is a manual and she drives an automatic. I have tried to get hold of the principal dealer, but he is “in meetings” all day. I now have to wait for Nissan South Africa to get back to me. Even major companies can suffer reputational damage and loss of sales, especially as competition intensifies in the South African motor industry.
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