CV
Cmh Volvo Pretoria
Unclaimed Business
CV
Cmh Volvo Pretoria
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Cmh Volvo Pretoria
Cmh Volvo Pretoria has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Cmh Volvo Pretoria across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBS
Boitumelo S
1 reviews | Active since Jan 2020
4 Jul 2025, 12:16
Pathetic Customer Service
The worst dealership I ever worked with. They lie through their teeth. I took my car for the 3th time to fix the same problem, they make empty promises and leave their customers in a lurch without providing an alternative transport. Never ever will I buy a Volvo again in my life. As for Head Office Customer service department the less said about them the better because all they know is "I am sorry" every time a customer report a bad service from their dealer. I lost R20 000 in December for my holiday booking due to their incompetence and they don't take ownership. I will admire your quality cars but as for my money you must just forget.
Helpful (0)
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Boitumelo S
1 reviews | Active since Jan 2020
4 Jul 2025, 12:16
Pathetic Customer Service
The worst dealership I ever worked with. They lie through their teeth. I took my car for the 3th time to fix the same problem, they make empty promises and leave their customers in a lurch without providing an alternative transport. Never ever will I buy a Volvo again in my life. As for Head Office Customer service department the less said about them the better because all they know is "I am sorry" every time a customer report a bad service from their dealer. I lost R20 000 in December for my holiday booking due to their incompetence and they don't take ownership. I will admire your quality cars but as for my money you must just forget.
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Replies (0)CB
Claudia B
1 reviews | Active since Jan 2020
23 May 2025, 07:40
Stay away from CMH Volvo Hatfield
Dropped my car off for a service at 8h40am at CHM Volvo Hatfield. Asked whether a technician would call me to let me know what work needs to be done on the vehicle - was told yes, of course. By 13h30 - no call, so I called Volvo - no answers, so I sent an e-mail. Same procedure at 16h05 - called & e-mailed. Same procedure the next day at 7h40 - called & e-mailed. Eventually got a call back - car is ready. Enquired about work done, specifically whether break pads / discs require replacement. Was told that a technician would call me in under 10 minutes. Call never came. Went to collect car, said that am still waiting for technician to call. Person at reception (whom I spoke to earlier) did not seem to care. Then could not find my car's key, so I left. The only reason I'll take the car back for its next service is because it is still on a motor plan. After that, CMH Volvo Hatfield can kiss my hard-earned cash goodbye.
Helpful (0)
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Claudia B
1 reviews | Active since Jan 2020
23 May 2025, 07:40
Stay away from CMH Volvo Hatfield
Dropped my car off for a service at 8h40am at CHM Volvo Hatfield. Asked whether a technician would call me to let me know what work needs to be done on the vehicle - was told yes, of course. By 13h30 - no call, so I called Volvo - no answers, so I sent an e-mail. Same procedure at 16h05 - called & e-mailed. Same procedure the next day at 7h40 - called & e-mailed. Eventually got a call back - car is ready. Enquired about work done, specifically whether break pads / discs require replacement. Was told that a technician would call me in under 10 minutes. Call never came. Went to collect car, said that am still waiting for technician to call. Person at reception (whom I spoke to earlier) did not seem to care. Then could not find my car's key, so I left. The only reason I'll take the car back for its next service is because it is still on a motor plan. After that, CMH Volvo Hatfield can kiss my hard-earned cash goodbye.
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Replies (0)JG
Joe G
1 reviews | Active since Jan 2020
24 Feb 2025, 15:29
Shocking!!!
I was shocked at the service from Volvo in Hatfield, from the small services that used to be a standard at any Volvo dealership like coffee while waiting!! Nothing at this branch no coffee not even cold water. My partner was there to drop my car off for a service and experienced this today. As for the service of the car it’s self time will tell! For what was seen as a high end Brand this branch has no pride in the service they offer and have really adopted a cheeper approached to service . I received the car back maybe it had be wiped down but most definitely not cleaned!! And add to the insult the person that answers the phone is rude as can be. But hey who cares it looks and sounds like this is the CHM standard now. I will be looking for a reputable organisation to do deal with in future !!!
Helpful (0)
|Replies (0)JG
Joe G
1 reviews | Active since Jan 2020
24 Feb 2025, 15:29
Shocking!!!
I was shocked at the service from Volvo in Hatfield, from the small services that used to be a standard at any Volvo dealership like coffee while waiting!! Nothing at this branch no coffee not even cold water. My partner was there to drop my car off for a service and experienced this today. As for the service of the car it’s self time will tell! For what was seen as a high end Brand this branch has no pride in the service they offer and have really adopted a cheeper approached to service . I received the car back maybe it had be wiped down but most definitely not cleaned!! And add to the insult the person that answers the phone is rude as can be. But hey who cares it looks and sounds like this is the CHM standard now. I will be looking for a reputable organisation to do deal with in future !!!
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Replies (0)CT
Carl T
1 reviews | Active since Jan 2020
6 Feb 2024, 14:05
Great service!
I work for an assessing company and Part sourcing is part of my job. When i called through to CMH VOLVO Pretoria i spoke to RIcky and even though their system was down at the time, he gave me his email address and i emailed him the parts i needed with a quote for the parts. This saved me alot of time and didnt have to keep calling around, Thank you Ricky for the exceptional service!
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Carl T
1 reviews | Active since Jan 2020
6 Feb 2024, 14:05
Great service!
I work for an assessing company and Part sourcing is part of my job. When i called through to CMH VOLVO Pretoria i spoke to RIcky and even though their system was down at the time, he gave me his email address and i emailed him the parts i needed with a quote for the parts. This saved me alot of time and didnt have to keep calling around, Thank you Ricky for the exceptional service!
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Replies (0)TT
Thapelo T
1 reviews | Active since Jan 2020
6 Jun 2023, 18:39
****** and *****sters At CMH VOLVO SILVERLAKES
I sent my volvo to CMH Volvo Silverlakes to be repaired because the transmission had a minor glitch. The next day I was called and told that my engine had a major problem. The lady gave me a quotation for R100 000 my goodness. She told me that I'm driving a GEARTRONIC. is now a crime for black people to drive volvo's? I took my vehicle to Joburg to have it checked, when I arrived in joburg I was told my transmission had to be flashed and it will require a transmission oil only. My car was fixed at Joburg for only R80000. I feel that in Pretoria ****** is the order of the day, for black people who owns certain brands. I will never set my foot again at CMH Volvo Silverlakes.
Helpful (0)
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Thapelo T
1 reviews | Active since Jan 2020
6 Jun 2023, 18:39
****** and *****sters At CMH VOLVO SILVERLAKES
I sent my volvo to CMH Volvo Silverlakes to be repaired because the transmission had a minor glitch. The next day I was called and told that my engine had a major problem. The lady gave me a quotation for R100 000 my goodness. She told me that I'm driving a GEARTRONIC. is now a crime for black people to drive volvo's? I took my vehicle to Joburg to have it checked, when I arrived in joburg I was told my transmission had to be flashed and it will require a transmission oil only. My car was fixed at Joburg for only R80000. I feel that in Pretoria ****** is the order of the day, for black people who owns certain brands. I will never set my foot again at CMH Volvo Silverlakes.
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Replies (0)DJ
David J
1 reviews | Active since Jan 2020
3 Mar 2023, 18:11
Stay away from CMH Volvo Hatfield
If your car is out of warranty stay far away. Tried to involve dealer principle and Volvo HO but they closed ranks and not bothered to call back. Drove my car in after engine light came on, one month after a comprehensive service. Needed VVT pulleys replaced not withstanding having having done cam-belt service one year before. Was also told about an oil leak AGAIN which this branch also “repaired” 18 months earlier. No leak was visible when I drove in, but was sent a video of an active leak after they finished the VVT repairs with a ludicrous possible quote. Had to take the car to a gearbox specialist on a flatbed. Car spent 6 WEEKS in their workshop, and they never waited a day for a payment from me. They overcharge and under deliver. Only good thing to come out of the dealer was their recommendation for a gearbox specialist (rather than them doing it)
Helpful (0)
|Replies (0)DJ
David J
1 reviews | Active since Jan 2020
3 Mar 2023, 18:11
Stay away from CMH Volvo Hatfield
If your car is out of warranty stay far away. Tried to involve dealer principle and Volvo HO but they closed ranks and not bothered to call back. Drove my car in after engine light came on, one month after a comprehensive service. Needed VVT pulleys replaced not withstanding having having done cam-belt service one year before. Was also told about an oil leak AGAIN which this branch also “repaired” 18 months earlier. No leak was visible when I drove in, but was sent a video of an active leak after they finished the VVT repairs with a ludicrous possible quote. Had to take the car to a gearbox specialist on a flatbed. Car spent 6 WEEKS in their workshop, and they never waited a day for a payment from me. They overcharge and under deliver. Only good thing to come out of the dealer was their recommendation for a gearbox specialist (rather than them doing it)
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Replies (0)HM
Hendrik M
1 reviews | Active since Jan 2020
30 Sept 2022, 09:58
Utterly unethical, useless and incompetent at rendering services to the public.
Utterly unethical, useless and incompetent at rendering services to the public. Avoid at all costs. I have had my car serviced at this dealership more than once. The first time was a dream come true, but since then they have "transformed" their staff and I am sad to say that the current state of affairs at this company is quite sad. I am not even able to get a simple quote for a repair from them within more than 4 weeks, after they themselves reach out to you to remind you that the service is due. Avoid this dealership at all costs.
Helpful (0)
|Replies (0)HM
Hendrik M
1 reviews | Active since Jan 2020
30 Sept 2022, 09:58
Utterly unethical, useless and incompetent at rendering services to the public.
Utterly unethical, useless and incompetent at rendering services to the public. Avoid at all costs. I have had my car serviced at this dealership more than once. The first time was a dream come true, but since then they have "transformed" their staff and I am sad to say that the current state of affairs at this company is quite sad. I am not even able to get a simple quote for a repair from them within more than 4 weeks, after they themselves reach out to you to remind you that the service is due. Avoid this dealership at all costs.
0
Replies (0)BK
Byron K
1 reviews | Active since Jan 2020
8 Nov 2021, 08:07
CMH VOLVO
Are you looking for a car? Then CMH Volvo is the last place you wanna deal with. Even a lady who sells sweets by the street treats her clients better. The worst service I have ever experienced in my life. It went to as far as me thinking mayb it's a race thing and I went to the wrong place to begin with.it's been a year and I haven't got my spare key.. Have called, apped and Noone is helping.. My service plan is always a problem and now they telling me 3 years has expired when I havedriven the car for a year and I was told my service expires at 90 000 and I'm currently seating at 75 000.... The sales agent, a Mr Riaan Kruger.. Very rude and worse now he says he nolonger works there... Don't make the worst mistake of your life..
Helpful (0)
|Replies (0)BK
Byron K
1 reviews | Active since Jan 2020
8 Nov 2021, 08:07
CMH VOLVO
Are you looking for a car? Then CMH Volvo is the last place you wanna deal with. Even a lady who sells sweets by the street treats her clients better. The worst service I have ever experienced in my life. It went to as far as me thinking mayb it's a race thing and I went to the wrong place to begin with.it's been a year and I haven't got my spare key.. Have called, apped and Noone is helping.. My service plan is always a problem and now they telling me 3 years has expired when I havedriven the car for a year and I was told my service expires at 90 000 and I'm currently seating at 75 000.... The sales agent, a Mr Riaan Kruger.. Very rude and worse now he says he nolonger works there... Don't make the worst mistake of your life..
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Replies (0)