Worst ever service experience.

We recently took our Volvo V40 to Collision Pros in Edenvale for a minor penalbeating and glass roof chip repair. We were referred to them by our insurer, ABSA insurance.

The car was dropped off on 27/03/2023. We we advised that repairs should take 8 days but to our frustration took 45 days. We were not getting any regular feedback and Alan, the person handling our case was not returning calls.

The penalbeater phoned to advise repairs is complete, the car is been cash we can collect it. The next day when we got there, were advised that the delay was due to a wrong glass ordered, return back and the correct one then ordered. We also found the glass and headlining were off. The the penalbeater advised that on checking the car he discovered that the headlining slider automation was not working. He requested 2 days to get it fixed. After 2 days when we phoned he advised that he has submitted a claim to our insurers for the broken headlining slider.

On 05/05/2023(45 days since handing over the car) after more than a week with any feedback from the panel beater, we went to panel beaters and the headlining slider was still not fitted. The panel beater was now saying the reason they are not able to fit it and give our car in the same condition we gave him was because of wear and tear. We were advised that it will take half an hour for it to be fitted back. The headlining is now sagging, dirty and not in working order. The interior of the car very filthy.

Volvo has quoted the part broken at R 9 995.00 and R4 000.00.

We are still struggling to get ABSA insurance not pay the panel beater since and get him to pay for the repairs since they appointed him. We do not even understand how he could be in their approved panel with so many bad reviews