1 reviews | Active since Member
<p>We have been leasing a Siemens HiPath 1120 PABX system from Comtech Networking Solution. In 2013 we had to call out Comtech Technicians 6 times to resolve persistent problems with the system.</p> <p>Our initial agreement with Comtech was renewed in January 2013. But, unbeknownst to us at the time, the HiPath 1120 Pabx system was made redundant due to “end of life” by Siemens in 2013. I.e Comtech supplied us with an obsolete unit. We have an internal memo from Nashua dated 19/11/2012 advising that the unit Comtech supplied us with was to be phased out in March 2013. As of March 2014, Nashua advised that there would be more spare parts for the unit Comtech Networking Solutions supplied us with.</p> <p>In 2016, we had non-stop problems with the unit. In total we had to call out Comtech’s Technicians 12 times during the year. Technicians would fix one problem and then and then create another one. (I.e. Current calls would be disconnected when another line rings etc.) As of January 2017 the problems with the unit have not been resolved.</p> <p>In addition, Comtech’s Technicians have advised us that there are no spares available for the Hipath 1120 PABX. Their customer service is horrendous, particularly from Stefan, Comtech’s Technical Manager who is arrogant, unhelpful and belligerent.</p> <p>Comtech wants all call outs to be paid for even before the Technician arrives, even though the fault lies in the outdated system and was not caused by us.</p> <p>We were told in 2016 by Comtech’s Owner Beverly that they did not want us as customers. We were told to go directly to Siemens for help. When we asked Beverly for Siemens contact number, she told us to go and find the number for ourselves and then simply put the phone down on us.</p> <p>If you want a system that works with backup and good customer service, stay away from Comtech Networking Solutions.</p>
HI Vaughan
We do apologize for any inconvenience,
However your review is not factual nor true in all regards.
You are welcome to contact our admin team at admin@comtech.za.com to resolve your enquiry
Regards Comtech
Best regards,
HI Vaughan
We do apologize for any inconvenience,
However your review is not factual nor true in all regards.
You are welcome to contact our admin team at admin@comtech.za.com to resolve your enquiry
Regards Comtech
Best regards,
The contents of my complaint are indeed factual. As are the internal memo from Nashua regarding the systemm you supplied us with. Please refer to your call out logs. We still have a pabx system that is not functioning. I am a busy small busienss owner and I have better things to do with my time than sit around and make up stuff to put on HelloPeter. We have made numerous calls both directly to Stefan and Beverly with no help other thatn basically telling us to get lost. If you want to resolve the problem, of which I am certain that you can't, your admin team can call us and setup a time to come to our office.
The contents of my complaint are indeed factual. As are the internal memo from Nashua regarding the systemm you supplied us with. Please refer to your call out logs. We still have a pabx system that is not functioning. I am a busy small busienss owner and I have better things to do with my time than sit around and make up stuff to put on HelloPeter. We have made numerous calls both directly to Stefan and Beverly with no help other thatn basically telling us to get lost. If you want to resolve the problem, of which I am certain that you can't, your admin team can call us and setup a time to come to our office.
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