Comx Networks
Claimed Business
Comx Networks
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Biker Chick444
1 reviews | Active since Jan 2020
18 Feb 2025, 10:23
ComX Pulling Their Clients, Down The Hole With Them...
I need support urgently and contacted ComX directly via WhatsApp and via email, to ask for help. I was simply ignored. I have been ignored by ComX as a whole, for how many days now. No one is contacting me or assisting me, in any way, shape or form. I have been a client of ComX for 3 years now and this is by far the lowest they have gone in their ways of "looking after", the people that keep them in business. I DEMAND that ComX release my account as of the 28th of February 2025, due to Breach Of Contract! I will find a better, caring, helpful Internet Service Provider and be happier than ive ever been, with ComX for the last 3 years.
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Biker Chick444
1 reviews | Active since Jan 2020
18 Feb 2025, 10:23
ComX Pulling Their Clients, Down The Hole With Them...
I need support urgently and contacted ComX directly via WhatsApp and via email, to ask for help. I was simply ignored. I have been ignored by ComX as a whole, for how many days now. No one is contacting me or assisting me, in any way, shape or form. I have been a client of ComX for 3 years now and this is by far the lowest they have gone in their ways of "looking after", the people that keep them in business. I DEMAND that ComX release my account as of the 28th of February 2025, due to Breach Of Contract! I will find a better, caring, helpful Internet Service Provider and be happier than ive ever been, with ComX for the last 3 years.
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Biker Chick444
1 reviews | Active since Jan 2020
2 Aug 2024, 08:44
ComX commiting *****
I know that FrogFoot only took over recently from Route Networks to be ComX’s Server, but this matter goes back to the sign-up period with ComX, back in July 2022, when Fibre connections were first started, in our complex. ComX was told by FrogFoot Techs that day (20 June 2024), that they were here last and that they were supposed to install a 5G router at my main box, due to my very high internet speed requirements. ComX didn't. Nor did they install it on day one of my Fibre line activation in Jul 2022. I told the ComX Tech (Nicolas) and nothing was done. Only when I stressed that via email to a manager called Jan and Jurgens at ComX, was the ComX Tech (Nicolas) told to come and do that, the next day (21 June 2024). As I stressed every time, my internet runs fine and dandy once the Tech guys (ComX/FrogFoot) are here, but as soon as they leave, it's the same old…same old. That's why I now keep video recording the speed tests for my LapTop, on my phone standing in the TV room and the Gaming room (main router room) and my laptop aswell (TV & Gaming rooms) and also plugged into the LAN line aswell. I have hard evidence that my line gets throttled when the Tech guys aren't here (24/7 before they get here and 24/7 after they are not here anymore). Seeing as I do business using my internet speed (downloading & uploading my content & Steaming on NetFlix, Amazon Prime & Disney) and also now dealing with my attorneys on different matters, it's of the utmost importance, for me to HAVE WHAT I AM PAYING FOR EACH MONTH...since July 2022! Again I state, that at NO TIME, could any of the Techs (FrogFoot or ComX), nor their management, explain to me WHY my SPEED has never been what I'm paying for each month, since Jul 2022. I have sent so many emails and WhatsApp messages demanding this and for my line to be what I’m paying for, but alas! ComX and FrogFoot have signed an agreement with the Body Corporate in this complex where I live (Twee Kuilen Resort, Die Voorbaai, Mosselbaai), to be the only Internet Service Provider and Server allowed to do Fibre line business in this complex. I will NOT be able to have another Internet Service Provider or Internet Server supply me with a Fibre connection, in this complex, due to that agreement. So I was told by the ComX people (Wieland), back in Jul 2022 and now (Jun/Jul 2024) by the Tech guy called Nicolas. FrogFoot and ComX know the above stated, for a fact, and therefore they are ignoring my demands to have the speeds (400 up & 400 down) fixed, that I am paying for!
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Biker Chick444
1 reviews | Active since Jan 2020
2 Aug 2024, 08:44
ComX commiting *****
I know that FrogFoot only took over recently from Route Networks to be ComX’s Server, but this matter goes back to the sign-up period with ComX, back in July 2022, when Fibre connections were first started, in our complex. ComX was told by FrogFoot Techs that day (20 June 2024), that they were here last and that they were supposed to install a 5G router at my main box, due to my very high internet speed requirements. ComX didn't. Nor did they install it on day one of my Fibre line activation in Jul 2022. I told the ComX Tech (Nicolas) and nothing was done. Only when I stressed that via email to a manager called Jan and Jurgens at ComX, was the ComX Tech (Nicolas) told to come and do that, the next day (21 June 2024). As I stressed every time, my internet runs fine and dandy once the Tech guys (ComX/FrogFoot) are here, but as soon as they leave, it's the same old…same old. That's why I now keep video recording the speed tests for my LapTop, on my phone standing in the TV room and the Gaming room (main router room) and my laptop aswell (TV & Gaming rooms) and also plugged into the LAN line aswell. I have hard evidence that my line gets throttled when the Tech guys aren't here (24/7 before they get here and 24/7 after they are not here anymore). Seeing as I do business using my internet speed (downloading & uploading my content & Steaming on NetFlix, Amazon Prime & Disney) and also now dealing with my attorneys on different matters, it's of the utmost importance, for me to HAVE WHAT I AM PAYING FOR EACH MONTH...since July 2022! Again I state, that at NO TIME, could any of the Techs (FrogFoot or ComX), nor their management, explain to me WHY my SPEED has never been what I'm paying for each month, since Jul 2022. I have sent so many emails and WhatsApp messages demanding this and for my line to be what I’m paying for, but alas! ComX and FrogFoot have signed an agreement with the Body Corporate in this complex where I live (Twee Kuilen Resort, Die Voorbaai, Mosselbaai), to be the only Internet Service Provider and Server allowed to do Fibre line business in this complex. I will NOT be able to have another Internet Service Provider or Internet Server supply me with a Fibre connection, in this complex, due to that agreement. So I was told by the ComX people (Wieland), back in Jul 2022 and now (Jun/Jul 2024) by the Tech guy called Nicolas. FrogFoot and ComX know the above stated, for a fact, and therefore they are ignoring my demands to have the speeds (400 up & 400 down) fixed, that I am paying for!
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Werner S
1 reviews | Active since Jan 2020
8 Apr 2024, 10:58
EXCELLENT SERVICE COMX, MOSSEL BAY
Router stopped working (it was a Friday afternoon). Jenny Brown from ComX in Mossel Bay went out of her way to organise a technician to visit my address and install a new Router. All that was done before the close of business on a Friday afternoon. I thank Jenny (ComX) and the Techician (unfortunately forgot his name, but a clear specialist in his field) for her kindness, understanding and promptness in resolving my issue. I also made use of the opportunity to renew my contract with ComX as they brought me back on line so to speak in a record time. Thank you for the follow-up call also this morning Jenny and once again you went out of your way to assist me with a setup issue. Regards.
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Werner S
1 reviews | Active since Jan 2020
8 Apr 2024, 10:58
EXCELLENT SERVICE COMX, MOSSEL BAY
Router stopped working (it was a Friday afternoon). Jenny Brown from ComX in Mossel Bay went out of her way to organise a technician to visit my address and install a new Router. All that was done before the close of business on a Friday afternoon. I thank Jenny (ComX) and the Techician (unfortunately forgot his name, but a clear specialist in his field) for her kindness, understanding and promptness in resolving my issue. I also made use of the opportunity to renew my contract with ComX as they brought me back on line so to speak in a record time. Thank you for the follow-up call also this morning Jenny and once again you went out of your way to assist me with a setup issue. Regards.
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Haiden B
1 reviews | Active since Jan 2020
13 Dec 2023, 15:14
Great service from comx networks
Fantastic service from pfunzo went out of his way to help us very polite very caring and a pleasant individual to deal with even went out of his way to phone us the next day to see if everything was ok I would highly recommend this service provider a special Thank you from Cherie and Tony from Groot Brak Rivier .
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Haiden B
1 reviews | Active since Jan 2020
13 Dec 2023, 15:14
Great service from comx networks
Fantastic service from pfunzo went out of his way to help us very polite very caring and a pleasant individual to deal with even went out of his way to phone us the next day to see if everything was ok I would highly recommend this service provider a special Thank you from Cherie and Tony from Groot Brak Rivier .
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Angela W
1 reviews | Active since Jan 2020
22 Oct 2023, 18:31
Constant updates
My network has been down since Saturday...I am greatly disappointed on that... I've contacted ComX support got through a young man(funxo) I think.... He has been updating us daily I am very happy for the constant updates, even the neighborhood has been getting WhatsApp updates from him... good job guys
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Angela W
1 reviews | Active since Jan 2020
22 Oct 2023, 18:31
Constant updates
My network has been down since Saturday...I am greatly disappointed on that... I've contacted ComX support got through a young man(funxo) I think.... He has been updating us daily I am very happy for the constant updates, even the neighborhood has been getting WhatsApp updates from him... good job guys
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Replies (0)KA
Keagan A
1 reviews | Active since Jan 2020
23 Mar 2023, 09:13
Comx Networks & Route Networks Have let me down. DO NOT USE EITHER OF THEM
Comx Networks have let me down once again after I have decided to give them a chance to rectify their terrible service they have provided to me. I was told it would take 3 days for a technician to come to my premises. On day 3 they phone me to tell me that the technician will come out on Tuesday (5 Days after the 3 day period). I was absolutely furious and have now requested for the Manager/Owner of the company to phone me or my cancellation will be affective immediate. I cannot pay for a 200/200Mbps Fibre Line at R1040 a month to barely achieve 50Mbps and constant packet loss with such an inconsistent Internet Connection. It is unfortunate that I am experiencing such difficulty with Fibre as I have only been in CPT for 6 months and have had no joy because of Route Networks which is a sister company to Comx Networks. They do not know how to provide consistent internet and unfortunately I now have to look at LTE as an option as I have another 6 months on my lease and cannot continue on Fibre with these issues.
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Keagan A
1 reviews | Active since Jan 2020
23 Mar 2023, 09:13
Comx Networks & Route Networks Have let me down. DO NOT USE EITHER OF THEM
Comx Networks have let me down once again after I have decided to give them a chance to rectify their terrible service they have provided to me. I was told it would take 3 days for a technician to come to my premises. On day 3 they phone me to tell me that the technician will come out on Tuesday (5 Days after the 3 day period). I was absolutely furious and have now requested for the Manager/Owner of the company to phone me or my cancellation will be affective immediate. I cannot pay for a 200/200Mbps Fibre Line at R1040 a month to barely achieve 50Mbps and constant packet loss with such an inconsistent Internet Connection. It is unfortunate that I am experiencing such difficulty with Fibre as I have only been in CPT for 6 months and have had no joy because of Route Networks which is a sister company to Comx Networks. They do not know how to provide consistent internet and unfortunately I now have to look at LTE as an option as I have another 6 months on my lease and cannot continue on Fibre with these issues.
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