Connaught Coachworks
4.1|8 reviews
aR
adrian R
1 reviews | Active since Member
30 Jul 2015, 11:17
Connaught quoted 28,500, invoiced R110965.00.
quoted R28,500 incl Vat to refurbish my vehicle. took 11 months to complete work. work appeared satisfactory although slow. when vehicle was complete they sent an updated quote and final invoice for R110,964.95 incl VAT. they refused to honour the initial quote, despite no agreement to any other amount. claimed I had agreed to this extra charges. claimed they actually discounted the work and it should have cost 3 times more. after a year and a half I have had to start legal action to try recover my vehicle as they wont release it or the parts for original quote or even an offer of R50,000 incl VAT that I made to try to settle the matter. They refuse to acknowledge CPA or common law regarding quotes and refuse to respond to my lawyers. they state I must either take them to court or agree to their new price. beware!<br>
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Replies (75)Connaught Coachworks's replyOfficial
02 Oct 2015, 10:17Hello adrianread,
We do not agree with this customer's statement. The customer was not quoted to have his vehicle refurbished as he claims. He was quoted for a respray and minor rust repairs; if that was all we were required to do the invoice would have matched the estimate. We have attempted to resolve this matter amicability, and have gone so far as to put an offer on the table. If this customer wishes to litigate he may do so, we would welcome a legal setting where evidence is presented and the matter resolved fairly and independently. As legal proceedings are sure to follow, we reserve the right not to discuss this matter further in the public domain.
We do not agree with this customer's statement. The customer was not quoted to have his vehicle refurbished as he claims. He was quoted for a respray and minor rust repairs; if that was all we were required to do the invoice would have matched the estimate. We have attempted to resolve this matter amicability, and have gone so far as to put an offer on the table. If this customer wishes to litigate he may do so, we would welcome a legal setting where evidence is presented and the matter resolved fairly and independently. As legal proceedings are sure to follow, we reserve the right not to discuss this matter further in the public domain.
Best regards,
Connaught Coachworks's reply02 Oct 2015, 10:17
Official
Hello adrianread,
We do not agree with this customer's statement. The customer was not quoted to have his vehicle refurbished as he claims. He was quoted for a respray and minor rust repairs; if that was all we were required to do the invoice would have matched the estimate. We have attempted to resolve this matter amicability, and have gone so far as to put an offer on the table. If this customer wishes to litigate he may do so, we would welcome a legal setting where evidence is presented and the matter resolved fairly and independently. As legal proceedings are sure to follow, we reserve the right not to discuss this matter further in the public domain.
We do not agree with this customer's statement. The customer was not quoted to have his vehicle refurbished as he claims. He was quoted for a respray and minor rust repairs; if that was all we were required to do the invoice would have matched the estimate. We have attempted to resolve this matter amicability, and have gone so far as to put an offer on the table. If this customer wishes to litigate he may do so, we would welcome a legal setting where evidence is presented and the matter resolved fairly and independently. As legal proceedings are sure to follow, we reserve the right not to discuss this matter further in the public domain.
Best regards,