CF
Connect Financial Solutions
Unclaimed Business
CF
Connect Financial Solutions
Unclaimed Business
24 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Connect Financial Solutions receives overwhelmingly negative feedback centered on persistent debit order failures, unauthorized debits, and incorrect billing. Customers report being debited on wrong dates, double-charged, or not debited at all, leading to arrears and credit score damage. Refund processes are described as frustratingly slow and obstructive. Customer service is widely criticized for rudeness, dropped calls, long hold times, and failure to resolve queries. Multiple reviewers highlight unresolved escalations, missing application records, and a lack of communication, leaving customers feeling ignored and powerless.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|24 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(4.2%)
2(0%)
1(95.8%)
5(0%)
4(0%)
3(4.2%)
2(0%)
1(95.8%)
Frequently Asked Questions About Connect Financial Solutions
Based on recent customer reviews, Connect Financial Solutions receives overwhelmingly negative feedback centered on persistent debit order failures, unauthorized debits, and incorrect billing. Customers report being debited on wrong dates, double-charged, or not debited at all, leading to arrears and credit score damage. Refund processes are described as frustratingly slow and obstructive. Customer service is widely criticized for rudeness, dropped calls, long hold times, and failure to resolve queries. Multiple reviewers highlight unresolved escalations, missing application records, and a lack of communication, leaving customers feeling ignored and powerless.
Connect Financial Solutions has a TrustIndex of 0 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. Hellopeter has tracked Connect Financial Solutions across 162 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKN
Khulekani N
1 reviews | Active since Jan 2020
16 Mar 2026, 11:00
Connect Financial Solutions & Bradlows
Horrible experience with Connect Financial Solutions, bought a bed from Bradlows costing R6599 over a 6 month interest free option and I put a deposit of R3500. If I enquire my balance I'm told I owe R5256, what kind of nonsense is that?
Helpful (0)
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Khulekani N
1 reviews | Active since Jan 2020
16 Mar 2026, 11:00
Connect Financial Solutions & Bradlows
Horrible experience with Connect Financial Solutions, bought a bed from Bradlows costing R6599 over a 6 month interest free option and I put a deposit of R3500. If I enquire my balance I'm told I owe R5256, what kind of nonsense is that?
0
Replies (0)KS
Karabo S
1 reviews | Active since Jan 2020
11 Mar 2026, 10:20
Angry
I am Johannes bushane masemola I paid the account on the all of the amount since I was calling the company for my paid up later till today I haven't got anything the consultants are rude and very arrogant and I regret taking something from them for me to suffer for such a simple thing paid up latter
Helpful (0)
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Karabo S
1 reviews | Active since Jan 2020
11 Mar 2026, 10:20
Angry
I am Johannes bushane masemola I paid the account on the all of the amount since I was calling the company for my paid up later till today I haven't got anything the consultants are rude and very arrogant and I regret taking something from them for me to suffer for such a simple thing paid up latter
0
Replies (0)LM
Lindiwe M
1 reviews | Active since Jan 2020
2 Mar 2026, 10:45
Debit order didn’t go off
I had an arrangement with them to collect from my account monthly and no money was collected. What’s the use of arranging a debit order if it won’t go off? This will affect my credit score which I have worked so hard to build.
Helpful (0)
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Lindiwe M
1 reviews | Active since Jan 2020
2 Mar 2026, 10:45
Debit order didn’t go off
I had an arrangement with them to collect from my account monthly and no money was collected. What’s the use of arranging a debit order if it won’t go off? This will affect my credit score which I have worked so hard to build.
0
Replies (0)CK
Christelle K
1 reviews | Active since Jan 2020
2 Mar 2026, 09:05
Worst service ever
I am extremely frustrated with the service I have received from Connect Financial Solutions. This has been one of the worst customer service experiences I have ever encountered. Since October, I have been trying to change my banking details for my Bradlows debit order. I initially requested that the change be done directly through my bank, but the bank informed me that they are unable to make the change on their side and that I need to do it directly with Connect Financial Solutions. When I contacted Connect Financial Solutions, I was told that my banking details had already been updated. Unfortunately, that was not true. The details were never changed, and I have had to deal with this issue month after month. It is incredibly frustrating to continuously follow up on the same matter without any resolution. The lack of ANY communication is simply ridiculous. Can someone assist me in resolving this matter?
Helpful (0)
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Christelle K
1 reviews | Active since Jan 2020
2 Mar 2026, 09:05
Worst service ever
I am extremely frustrated with the service I have received from Connect Financial Solutions. This has been one of the worst customer service experiences I have ever encountered. Since October, I have been trying to change my banking details for my Bradlows debit order. I initially requested that the change be done directly through my bank, but the bank informed me that they are unable to make the change on their side and that I need to do it directly with Connect Financial Solutions. When I contacted Connect Financial Solutions, I was told that my banking details had already been updated. Unfortunately, that was not true. The details were never changed, and I have had to deal with this issue month after month. It is incredibly frustrating to continuously follow up on the same matter without any resolution. The lack of ANY communication is simply ridiculous. Can someone assist me in resolving this matter?
0
Replies (0)MR
Matlala R
1 reviews | Active since Jan 2020
26 Jan 2026, 10:29
Arrogant and Poor customer service
They duplicated one accounts across all credit bureaus , i reported the matter to them and nothing has been done about it, not even a single respond to inform me someone is attending the query. I would not recommend them to anyone . A complete ****
Helpful (0)
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Matlala R
1 reviews | Active since Jan 2020
26 Jan 2026, 10:29
Arrogant and Poor customer service
They duplicated one accounts across all credit bureaus , i reported the matter to them and nothing has been done about it, not even a single respond to inform me someone is attending the query. I would not recommend them to anyone . A complete ****
0
Replies (0)LT
Luthando T
1 reviews | Active since Jan 2020
12 Jan 2026, 08:46
Worst service ever!!! Bradlows (CFS) does not want to send statement but says there's an outstanding amount
Worst service provider ever. These people failed to debit last year January 2025, then they put my account that its in arrears due to their not debitting. So I finally managed to finish my installments with them end of November 2025 and paid up the arrears balance End of December 2025 in full as per the statement they had been sending me. Now they refuse to send a paid up letter or a statement, the agents are rude and hang up on you when you request a statement because they keep calling saying there's an outstanding amount which God knows where it comes from. These people are a complete **** and are probably adding unauthorized amounts on clients accounts just to gain commission. Since they said my matter has been escalated to finance but no one has gotten back to me except for the spam calls saying there's an outstanding amount yet all that I owed (interest included) I paid up. See me again opening an account with any company related to Bradlows and this sham of a collections company, sh**t me.
Helpful (0)
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Luthando T
1 reviews | Active since Jan 2020
12 Jan 2026, 08:46
Worst service ever!!! Bradlows (CFS) does not want to send statement but says there's an outstanding amount
Worst service provider ever. These people failed to debit last year January 2025, then they put my account that its in arrears due to their not debitting. So I finally managed to finish my installments with them end of November 2025 and paid up the arrears balance End of December 2025 in full as per the statement they had been sending me. Now they refuse to send a paid up letter or a statement, the agents are rude and hang up on you when you request a statement because they keep calling saying there's an outstanding amount which God knows where it comes from. These people are a complete **** and are probably adding unauthorized amounts on clients accounts just to gain commission. Since they said my matter has been escalated to finance but no one has gotten back to me except for the spam calls saying there's an outstanding amount yet all that I owed (interest included) I paid up. See me again opening an account with any company related to Bradlows and this sham of a collections company, sh**t me.
0
Replies (0)dB
desiree B
1 reviews | Active since Jan 2020
29 Dec 2025, 10:29
BAD service with connect FS and the furniture store
customer service is bad. i made arrangement in November for the company to debit outstanding balance so that my account can be closed. someone didn't do her job properly. in December my account was debited twice. I have asked for a refund. i was struggling to get through to customer service. some consultants were answering phone and hanging up. i tried to call for more than 5 times. when consultant answered she said a call for refund wasnt logged. two prev consultants confirmed that call was logged they are not sure as to why is my refund not done. this is bad bad service. i want my refund including the interests that they charged me bcz i was under the impression that my account was closed.
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desiree B
1 reviews | Active since Jan 2020
29 Dec 2025, 10:29
BAD service with connect FS and the furniture store
customer service is bad. i made arrangement in November for the company to debit outstanding balance so that my account can be closed. someone didn't do her job properly. in December my account was debited twice. I have asked for a refund. i was struggling to get through to customer service. some consultants were answering phone and hanging up. i tried to call for more than 5 times. when consultant answered she said a call for refund wasnt logged. two prev consultants confirmed that call was logged they are not sure as to why is my refund not done. this is bad bad service. i want my refund including the interests that they charged me bcz i was under the impression that my account was closed.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 08:55
HiFi Corp / Connect Finance credit application failure: repeated resubmissions, wasted travel costs, no accountability or escalation
I am lodging this complaint regarding HiFi Corp (Home Tech Sleep) and the Connect Finance credit application process. Since 14 December 2025, this has been handled with unacceptable incompetence, poor communication, and no ownership—resulting in repeated submissions of the same documents, unnecessary travel, and no final outcome. This matter has reached the point where I believe HiFi Corp’s process is operationally defective and unfair to customers, particularly where the customer is forced to repeatedly fix internal tracking and administration failures. Detailed timeline (with dates) 14 Dec 2025 – Online application I completed an online Connect Finance application via the HiFi Corp website. I only received a confirmation email telling me to call 0860 459 459, which did not result in any resolution. When I eventually reached Connect Finance, they advised they had no record of my application and told me to go into a store—making the “apply online” option misleading and ineffective. 16 Dec 2025 – Connect Finance email I received an email from Tlhokane Mabela stating my application was not processed and had been re-submitted, and that the outcome would be sent via SMS. No SMS or update was ever received. 17 Dec 2025 – Canal Walk store visit I visited Canal Walk HiFi Corp (Home Tech Sleep). Consultant Jude checked and confirmed there was no application on record. I therefore completed an in-store application and submitted all required documents. 20 Dec 2025 – Return trip due to store processing error I was contacted and told to return because my ID had not been scanned/copied, and that my certified copy was allegedly not valid. This required another trip from Malmesbury, costing approximately R150 in petrol, purely due to internal handling errors. I again provided the requested bank statement and was told that my salary amount must be highlighted—even though it is clearly marked as salary. 22 Dec 2025 – Call centre conduct and incorrect instruction I contacted Connect Finance and was told I must return to the store and redo the entire application again. An agent disconnected the call when I requested a manager. I later spoke to Lerato (Manager) who was reasonable and attempted to assist, but the matter remained unresolved. 22 Dec 2025 – HiFi Corp support ticket I logged a support ticket with HiFi Corp via Facebook Messenger: #9000465437. I was told “Senior Management will assist.” 23 Dec 2025 – No senior management contact / repeated resubmission request By 10:00 on 23 Dec, no senior manager had called. Later, it became apparent the matter had not been properly handed over. I spoke to Andile in-store (who was helpful and called me back), but I was then told my application and bank statements need to be submitted again (likely for the third time) because the reference number “is not the same.” This is an internal system/process failure—my salary is clearly reflected on the bank statements already provided. Why this complaint is serious The online system appears to generate confirmations without proper application tracking. Store staff failed to correctly process and retain documents, requiring repeated submissions. I incurred direct costs and wasted time due to mistakes that were not mine. Escalations were promised (“Senior Management to assist”) but not actioned. I have still received no final outcome, only repeated instructions to restart the process. I app**** through HiFi Corp, therefore HiFi Corp must take responsibility to manage the process end-to-end with its credit partner. It is unreasonable to place the burden on the customer to chase the finance provider and resolve internal reference and submission issues. Resolution required Written confirmation of whether a valid application exists, including the correct reference number. A final decision/outcome communicated to me immediately (approval/decline) or a single final request list—no further “redo the application” cycles. A clear written explanation of what went wrong and how HiFi Corp will prevent this from happening to other customers. Consideration of compensation for wasted travel costs caused by avoidable process errors. I request urgent intervention and a written response. Adenaan 079 162 2093
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 08:55
HiFi Corp / Connect Finance credit application failure: repeated resubmissions, wasted travel costs, no accountability or escalation
I am lodging this complaint regarding HiFi Corp (Home Tech Sleep) and the Connect Finance credit application process. Since 14 December 2025, this has been handled with unacceptable incompetence, poor communication, and no ownership—resulting in repeated submissions of the same documents, unnecessary travel, and no final outcome. This matter has reached the point where I believe HiFi Corp’s process is operationally defective and unfair to customers, particularly where the customer is forced to repeatedly fix internal tracking and administration failures. Detailed timeline (with dates) 14 Dec 2025 – Online application I completed an online Connect Finance application via the HiFi Corp website. I only received a confirmation email telling me to call 0860 459 459, which did not result in any resolution. When I eventually reached Connect Finance, they advised they had no record of my application and told me to go into a store—making the “apply online” option misleading and ineffective. 16 Dec 2025 – Connect Finance email I received an email from Tlhokane Mabela stating my application was not processed and had been re-submitted, and that the outcome would be sent via SMS. No SMS or update was ever received. 17 Dec 2025 – Canal Walk store visit I visited Canal Walk HiFi Corp (Home Tech Sleep). Consultant Jude checked and confirmed there was no application on record. I therefore completed an in-store application and submitted all required documents. 20 Dec 2025 – Return trip due to store processing error I was contacted and told to return because my ID had not been scanned/copied, and that my certified copy was allegedly not valid. This required another trip from Malmesbury, costing approximately R150 in petrol, purely due to internal handling errors. I again provided the requested bank statement and was told that my salary amount must be highlighted—even though it is clearly marked as salary. 22 Dec 2025 – Call centre conduct and incorrect instruction I contacted Connect Finance and was told I must return to the store and redo the entire application again. An agent disconnected the call when I requested a manager. I later spoke to Lerato (Manager) who was reasonable and attempted to assist, but the matter remained unresolved. 22 Dec 2025 – HiFi Corp support ticket I logged a support ticket with HiFi Corp via Facebook Messenger: #9000465437. I was told “Senior Management will assist.” 23 Dec 2025 – No senior management contact / repeated resubmission request By 10:00 on 23 Dec, no senior manager had called. Later, it became apparent the matter had not been properly handed over. I spoke to Andile in-store (who was helpful and called me back), but I was then told my application and bank statements need to be submitted again (likely for the third time) because the reference number “is not the same.” This is an internal system/process failure—my salary is clearly reflected on the bank statements already provided. Why this complaint is serious The online system appears to generate confirmations without proper application tracking. Store staff failed to correctly process and retain documents, requiring repeated submissions. I incurred direct costs and wasted time due to mistakes that were not mine. Escalations were promised (“Senior Management to assist”) but not actioned. I have still received no final outcome, only repeated instructions to restart the process. I app**** through HiFi Corp, therefore HiFi Corp must take responsibility to manage the process end-to-end with its credit partner. It is unreasonable to place the burden on the customer to chase the finance provider and resolve internal reference and submission issues. Resolution required Written confirmation of whether a valid application exists, including the correct reference number. A final decision/outcome communicated to me immediately (approval/decline) or a single final request list—no further “redo the application” cycles. A clear written explanation of what went wrong and how HiFi Corp will prevent this from happening to other customers. Consideration of compensation for wasted travel costs caused by avoidable process errors. I request urgent intervention and a written response. Adenaan 079 162 2093
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