CT
Contour Technology
Claimed Business
CT
Contour Technology
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
Mokgadi K
1 reviews | Active since Jan 2020
16 Jan 2024, 14:03
I’m super impressed with your service
I really need to provide a good customer service review to one of your employee named Lunga. (I don’t know his surname) This guy has a heart for his job, the patience to listen to detail with an excellent professional tone. I am happy to share that my query has been resolved successfully just waiting for my money to be refunded. He has changed my opinion with the customer service experience and I have hope that it’s not all doom and gloom for us as a country.
Helpful (0)
|Replies (0)MK
Mokgadi K
1 reviews | Active since Jan 2020
16 Jan 2024, 14:03
I’m super impressed with your service
I really need to provide a good customer service review to one of your employee named Lunga. (I don’t know his surname) This guy has a heart for his job, the patience to listen to detail with an excellent professional tone. I am happy to share that my query has been resolved successfully just waiting for my money to be refunded. He has changed my opinion with the customer service experience and I have hope that it’s not all doom and gloom for us as a country.
0
Replies (0)mL
michel L
1 reviews | Active since Jan 2020
2 Jun 2023, 17:29
Great help .
A friend needed to improve his meter standing and somebody told him go ahead but he opened it and it was still working but the tamper would not release power. I called and Melissa was very pleasant ,professional and friendly and problem solved in 10 mins . From the owner of the house and myself ...great asset to your Co. Thank you .
Helpful (0)
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michel L
1 reviews | Active since Jan 2020
2 Jun 2023, 17:29
Great help .
A friend needed to improve his meter standing and somebody told him go ahead but he opened it and it was still working but the tamper would not release power. I called and Melissa was very pleasant ,professional and friendly and problem solved in 10 mins . From the owner of the house and myself ...great asset to your Co. Thank you .
0
Replies (0)RS
Reihana S
1 reviews | Active since Jan 2020
11 Apr 2023, 11:35
Apology to Contour technology WireIt
Good day My review yesterday of Contour technology was incorrect. They got back to me and it was the municipality which messed up. Thank you Contour technology for coming back to me so quickly. Apologies for pointing a finger, and thank you for letting me know where the problem is.
Helpful (0)
|Replies (0)RS
Reihana S
1 reviews | Active since Jan 2020
11 Apr 2023, 11:35
Apology to Contour technology WireIt
Good day My review yesterday of Contour technology was incorrect. They got back to me and it was the municipality which messed up. Thank you Contour technology for coming back to me so quickly. Apologies for pointing a finger, and thank you for letting me know where the problem is.
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Replies (0)BR
Bernadette R
1 reviews | Active since Jan 2020
16 Aug 2022, 07:38
Breach of personal information
In may the agents in port Elizabeth came to our enterprise asking if interested in vending with them we were told the process is 3weeks after receiving personal information ID, proof address, registration all done 3 weeks later I started receiving messages with a reference of transactions I contacted the guys in PE on 12th and 13 July they tell me oh the must look for the documents and contract cause it was never send to head office on the 13 July I received a call from head office saying it's been processed I should wait 3 weeks so I wait 12 August I call head office on the number they called from the 13 July so they say to contact them via WhatsApp which I did and send detail no response on monday 15 I call and now it's a different story the application is now pending and they no long require our application and I should not call again as there are now to many vendors in the same area so I said but since the application I've been received SMS of use of the service using my cellphone phone number she tells me to send screenshots which I did she said that it will be forwarded to customer service to be removed I asked that I'd like to know how my details are being used no response who says the application was not done for a other organization using our details because it was coming on our personal number
Helpful (0)
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Bernadette R
1 reviews | Active since Jan 2020
16 Aug 2022, 07:38
Breach of personal information
In may the agents in port Elizabeth came to our enterprise asking if interested in vending with them we were told the process is 3weeks after receiving personal information ID, proof address, registration all done 3 weeks later I started receiving messages with a reference of transactions I contacted the guys in PE on 12th and 13 July they tell me oh the must look for the documents and contract cause it was never send to head office on the 13 July I received a call from head office saying it's been processed I should wait 3 weeks so I wait 12 August I call head office on the number they called from the 13 July so they say to contact them via WhatsApp which I did and send detail no response on monday 15 I call and now it's a different story the application is now pending and they no long require our application and I should not call again as there are now to many vendors in the same area so I said but since the application I've been received SMS of use of the service using my cellphone phone number she tells me to send screenshots which I did she said that it will be forwarded to customer service to be removed I asked that I'd like to know how my details are being used no response who says the application was not done for a other organization using our details because it was coming on our personal number
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Replies (0)WN
Wenzile N
1 reviews | Active since Jan 2020
17 Apr 2022, 04:16
Disgusting customer service and faulty meters
I am beyond livid and perplexed with your service at WireIT, my meter has been faulty since Friday, it takes ages to get through your call centre and they send you from post to pillar without any assistance. They tell you different stories and never assist. They said they would send a technician and that never happened. Numerous follow up calls and even WhatsApp chat messages were made to Stha however she still failed to assist or get back to me instead she kept saying different contradicting stories and lies. Please attend to this matter urgently, it's the 3rd day now without electricity because if your faulty meter which you fail to rectify!
Helpful (0)
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Wenzile N
1 reviews | Active since Jan 2020
17 Apr 2022, 04:16
Disgusting customer service and faulty meters
I am beyond livid and perplexed with your service at WireIT, my meter has been faulty since Friday, it takes ages to get through your call centre and they send you from post to pillar without any assistance. They tell you different stories and never assist. They said they would send a technician and that never happened. Numerous follow up calls and even WhatsApp chat messages were made to Stha however she still failed to assist or get back to me instead she kept saying different contradicting stories and lies. Please attend to this matter urgently, it's the 3rd day now without electricity because if your faulty meter which you fail to rectify!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 May 2016, 07:31
Bad attitude, zero service
<p>We have bought a property June 2015 with a flatlet that has a prepaid meter for electricity. Contour manages the purchases of electricity. We have after renovation found a renter for the flatlet who is unable to buy pre-paid power from Contour. Teh account was never transfereed to us - even though we have requested the previous owner, who e-mailed Contour to transfer the account to us. x10 phone calls later, x2 2 e-mails from the previous owner later, Mellisa, phone number 031 266 9746, email helpdesk@contour.co.za, at Contour Technology still insists she needs the User ID of the previous owner, Mrs. Vereni Alberts, phone number 082 418 5025 to move the account to us. Vereni does not remember her User ID or Password - so no power for the renter. Melissa (no surname) refuses to transfer our calls to her manger / supervisor, or close the account and open an account in our name. Result is the Renter of the flatlett is running power on an extention cord connected to the main house. </p>
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Anonymous
1 reviews | Active since Jan 2020
9 May 2016, 07:31
Bad attitude, zero service
<p>We have bought a property June 2015 with a flatlet that has a prepaid meter for electricity. Contour manages the purchases of electricity. We have after renovation found a renter for the flatlet who is unable to buy pre-paid power from Contour. Teh account was never transfereed to us - even though we have requested the previous owner, who e-mailed Contour to transfer the account to us. x10 phone calls later, x2 2 e-mails from the previous owner later, Mellisa, phone number 031 266 9746, email helpdesk@contour.co.za, at Contour Technology still insists she needs the User ID of the previous owner, Mrs. Vereni Alberts, phone number 082 418 5025 to move the account to us. Vereni does not remember her User ID or Password - so no power for the renter. Melissa (no surname) refuses to transfer our calls to her manger / supervisor, or close the account and open an account in our name. Result is the Renter of the flatlett is running power on an extention cord connected to the main house. </p>
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