CG
Converged Group
Claimed Business
CG
Converged Group
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2016, 12:11
Poor customer service
<p>The lack of service has definitely increased this year. We had experienced a lot of problems with Converged Group, from hosting, to the phones continuously going down to IP address conflicts. We recently had fibre installed. After this was in place, the phones were down, which was understandable because the VOIP had to be re-configured due to the new IP address in place. I had contacted the team who came on site to reset the system. Unfortunately after some time, the phones had stopped working again. When we contacted the technical support team, the technician advised that when they came on site to change the IP address, this was only a temporary fix and not a permanent fix. In order for them to come on site again, we will have to pay another call out fee plus cables. This is truly unacceptable, after being with this company for years, we just don’t seem to receive good customer service. We have therefore decided to cancel our services with Converged Group.</p>
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2016, 12:11
Poor customer service
<p>The lack of service has definitely increased this year. We had experienced a lot of problems with Converged Group, from hosting, to the phones continuously going down to IP address conflicts. We recently had fibre installed. After this was in place, the phones were down, which was understandable because the VOIP had to be re-configured due to the new IP address in place. I had contacted the team who came on site to reset the system. Unfortunately after some time, the phones had stopped working again. When we contacted the technical support team, the technician advised that when they came on site to change the IP address, this was only a temporary fix and not a permanent fix. In order for them to come on site again, we will have to pay another call out fee plus cables. This is truly unacceptable, after being with this company for years, we just don’t seem to receive good customer service. We have therefore decided to cancel our services with Converged Group.</p>
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