Technical proof of ISP failure ignored—Cool Ideas is failing its customers

I’ve had ongoing connection issues for months, and coolideas refuses to take accountability. At their requests i ran all neccessary tests and they still refuse to fix the line.

Despite having clear proof that the fault lies within their infrastructure, they continue to ignore the data and debit my account for a broken service. They refuse to fix the line or offer credit for the downtime.

Warning to others: If you want an ISP that understands network data and takes responsibility for its own hardware, look elsewhere. Cool Ideas is currently charging me for a service they aren't delivering.