Let's charge this customer for bad maintenance on our trailer!

I don’t like writing bad reviews. Actually, I hate it. But when a company goes the extra mile to deserve one - I need to warn other people. Consider me a good citizen if you will.

I rented a single bike trailer for a day from Kwik-trailer hire in Pinetown. When I returned the trailer a dust cap was missing from one of the wheels.

Now to remove a dust cap I would need a heavy rubber mallet and chisel. Dust caps do not just fall off trailers. In short, what we have here is bad maintenance and I was charged for the new dust cap.

It gets better - I took the remaining cash from my deposit and placed it in the manager’s hand.

“You are welcome to keep this money if you can explain how a dust cap can fall off a trailer!”

“Eish - that would be difficult to explain”

I took what was left of my deposit and left in disgust.