Bad customer Care

Love the brand I've been buying goods online for some time now but I rate the service a 1 star because everytime when I order online I have issues. And they don't take phone calls you have to send a WhatsApp and then when you enquiry you get the same message over and over you like there's a robot responding and not an actual person and when you send a email no response either .... So definitely annoyed by all this.....