Cosmetic Connection is a ****

I am appalled and disgusted by the customer service I have received from Cosmetic Connection. The amount of people I have referred to them because they were actually a great place to buy from and they shipped on time. However, there seems to be a change in leadership, because if it's not them trying to force you to choose an alternative product because they don't have what you originally ordered, but of course first they must hold your order hostage and then contact you with a "solution" when they know you're desperately waiting. They are playing the same mind games again. They have chosen to ghost me after enquiring about an order I placed on Thursday. I wish them nothing but bad luck!!!!