Cosmo Pools
Verified Business
Cosmo Pools
Verified Business
19 Reviews (last 12 months)
Responds in 5 hours 49 min
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
Avg Reply
5h 49m
NPS Score
66
Recommended: Very Likely
Review Distribution
4.3|19 Reviews
May '25 - Apr '26
5(68.8%)
4(12.5%)
3(0%)
2(0%)
1(18.8%)
5(68.8%)
4(12.5%)
3(0%)
2(0%)
1(18.8%)
Frequently Asked Questions About Cosmo Pools
Cosmo Pools has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. Hellopeter has tracked Cosmo Pools across 395 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCFvdM
Cleopatra Fatsilidis van der Merwe
1 reviews | Active since Jan 2020
16 Mar 2026, 08:31
Disgustingly shocking service from Cosmo Pools.
We hired Cosmo Pools in September 2025 to fix a leak in our pool. The job involved fibreglassing the pool and replacing the piping. This should have been a straightforward repair. Instead, we are now six visits later and the pool is still leaking. Throughout the entire summer the pool has lost 2–3 tiles of water every single night, meaning the original issue was clearly never fixed properly. What’s worse is the complete lack of professionalism. They show up at random times with no proper scheduling, and trying to organise a visit is nearly impossible. At one point we were told BY WESLEY that they can’t schedule work on Mondays because it’s “touch and go” due to staff DRINKING over the weekend. I’m sorry... what kind of national company openly says something like that to a paying customer? At this point it feels like they simply do not know how to diagnose or fix the problem. We have lost months of time, constant water loss, and repeated disruptions with technicians coming back again and again with no real solution. Cosmo Pools will continue returning until this pool is properly fixed. If this issue is not resolved immediately, we will be pursuing legal action to recover the cost of the repairs and the damage caused by their inability to complete the job correctly the first time. I would strongly recommend thinking twice before hiring this company.
Helpful (0)
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Cleopatra Fatsilidis van der Merwe
1 reviews | Active since Jan 2020
16 Mar 2026, 08:31
Disgustingly shocking service from Cosmo Pools.
We hired Cosmo Pools in September 2025 to fix a leak in our pool. The job involved fibreglassing the pool and replacing the piping. This should have been a straightforward repair. Instead, we are now six visits later and the pool is still leaking. Throughout the entire summer the pool has lost 2–3 tiles of water every single night, meaning the original issue was clearly never fixed properly. What’s worse is the complete lack of professionalism. They show up at random times with no proper scheduling, and trying to organise a visit is nearly impossible. At one point we were told BY WESLEY that they can’t schedule work on Mondays because it’s “touch and go” due to staff DRINKING over the weekend. I’m sorry... what kind of national company openly says something like that to a paying customer? At this point it feels like they simply do not know how to diagnose or fix the problem. We have lost months of time, constant water loss, and repeated disruptions with technicians coming back again and again with no real solution. Cosmo Pools will continue returning until this pool is properly fixed. If this issue is not resolved immediately, we will be pursuing legal action to recover the cost of the repairs and the damage caused by their inability to complete the job correctly the first time. I would strongly recommend thinking twice before hiring this company.
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Niel
1 reviews | Active since Jan 2020
27 Jan 2026, 16:33
It really was a pleasant experience
It really was a pleasant experience. Westley is focussed to satisfy your needs and went the extra mile, good communicator. The work rate of the crew digging the hole was spectacular. Sipho and his team doing the installation was very professional. Magnificent and highly recommended company.
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Niel
1 reviews | Active since Jan 2020
27 Jan 2026, 16:33
It really was a pleasant experience
It really was a pleasant experience. Westley is focussed to satisfy your needs and went the extra mile, good communicator. The work rate of the crew digging the hole was spectacular. Sipho and his team doing the installation was very professional. Magnificent and highly recommended company.
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Frikkie
1 reviews | Active since Jan 2020
29 Nov 2025, 06:36
We're absolutely thrilled with our new swimming pool! We'd like to extend our thanks to Westley for his excellent service and guidance throughout our pursuit of one
We're absolutely thrilled with our new swimming pool! We'd like to extend our thanks to Westley for his excellent service and guidance throughout our pursuit of one. His expertise and made the whole process smooth and enjoyable. A special thank you also to JP and Jaques for delivering the pool and providing professional advice - their friendly and courteous approach was greatly appreciated. We're loving our new pool and can't recommend highly enough the great service we received.
Helpful (0)
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Frikkie
1 reviews | Active since Jan 2020
29 Nov 2025, 06:36
We're absolutely thrilled with our new swimming pool! We'd like to extend our thanks to Westley for his excellent service and guidance throughout our pursuit of one
We're absolutely thrilled with our new swimming pool! We'd like to extend our thanks to Westley for his excellent service and guidance throughout our pursuit of one. His expertise and made the whole process smooth and enjoyable. A special thank you also to JP and Jaques for delivering the pool and providing professional advice - their friendly and courteous approach was greatly appreciated. We're loving our new pool and can't recommend highly enough the great service we received.
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Morris R
1 reviews | Active since Jan 2020
18 Nov 2025, 06:14
Cosmo Pools all the way!
Very very happy with my pool that the Cosmo team installed. Would highly recommend them do any pool installations. Kept me up to date all the time and the pool was done very professionally ahead of schedule. We couldn't be happier.
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Morris R
1 reviews | Active since Jan 2020
18 Nov 2025, 06:14
Cosmo Pools all the way!
Very very happy with my pool that the Cosmo team installed. Would highly recommend them do any pool installations. Kept me up to date all the time and the pool was done very professionally ahead of schedule. We couldn't be happier.
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Cameron W
1 reviews | Active since Jan 2020
5 Nov 2025, 05:15
Should have done this years ago
Its always scary doing something as drastic as a pool and you see so many horror stories but I must say Cosmo pools are absolutely incredible! They are the most reliable and affordable in the industry (trust me I checked) the planning and care with the pool was immaculate and the end result is phenomenal.
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Cameron W
1 reviews | Active since Jan 2020
5 Nov 2025, 05:15
Should have done this years ago
Its always scary doing something as drastic as a pool and you see so many horror stories but I must say Cosmo pools are absolutely incredible! They are the most reliable and affordable in the industry (trust me I checked) the planning and care with the pool was immaculate and the end result is phenomenal.
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