HAVEN'T RECEIVED PAYOUT FOR GOODS AFTER TWO MONTHS

I placed my sneakers under consignment with this company(court order rosebank) and one of my sneakers were sold on the 28th of July 2024, normally pay out takes a few days after sale has been finalized, yet I haven’t received any proceeds/payout into my account. Todays date is 16 September 2024 and I still haven’t received my payout, I took initiative to contact the store and the head office and they confirm I have to be paid for sales of my goods yet they promised to escalate the problem to accounting(last week tuesday) and yet its been a week past and no communications and no payments made yet, and in total its been two months and I haven’t been paid for my sold goods which they promised to pay me for.