CL
Cradle Lodge and Health Spa
Unclaimed Business
CL
Cradle Lodge and Health Spa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Wellness & Beauty
#7NPS Score
0Unlikely
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Maserobanyane M
1 reviews | Active since Jan 2020
4 Aug 2024, 18:17
Cradle SPA deposit is a *******
On 24 June I made a booking for mani and pedi at CLHS for 18 July, upon booking I was advised that there’s a special running, pay for one treatment and get one free. The policy of the establishment is to pay 50% deposit and balance on the day of the treatment. In my case it meant I should have paid R175 and balance of R175 on the day of the treatment. However as I usually do I paid the full amount of R350. Unfortunately on 17 July, I had an emergency and I was not not going to make it on the 18th, I reached out to CLHS to request another day but Deani Roesch unapologetically rejected my request, without any hesitation, citing that it is late already. I have a few concerns regarding this matter: First, why am I not getting my R175 back, is Deani Roesch even ware that I made full payment not just 50% deposit. Second, we all know that life happens, this condition about forfeiting the deposit is an absolute ****. The least should be that if the customer is not be able to make it, they should book another appointment, but this approach about forfeiting the money is absolute *******. Third, Deani Roesch is content with the fact that she just brushed me away like that. I believe that as a customer, of a very long time, I didn’t deserve to be tossed off like that. I am quite happy not to get a refund but an alternative date would have been appreciated. The way she treated the me was very cold. My first reaction was I’ll shop around for alternative spa, but CLHS ticks all the boxes, and for me to find a replacement is becoming a bit of an losing battle.
Helpful (0)
|Replies (0)MM
Maserobanyane M
1 reviews | Active since Jan 2020
4 Aug 2024, 18:17
Cradle SPA deposit is a *******
On 24 June I made a booking for mani and pedi at CLHS for 18 July, upon booking I was advised that there’s a special running, pay for one treatment and get one free. The policy of the establishment is to pay 50% deposit and balance on the day of the treatment. In my case it meant I should have paid R175 and balance of R175 on the day of the treatment. However as I usually do I paid the full amount of R350. Unfortunately on 17 July, I had an emergency and I was not not going to make it on the 18th, I reached out to CLHS to request another day but Deani Roesch unapologetically rejected my request, without any hesitation, citing that it is late already. I have a few concerns regarding this matter: First, why am I not getting my R175 back, is Deani Roesch even ware that I made full payment not just 50% deposit. Second, we all know that life happens, this condition about forfeiting the deposit is an absolute ****. The least should be that if the customer is not be able to make it, they should book another appointment, but this approach about forfeiting the money is absolute *******. Third, Deani Roesch is content with the fact that she just brushed me away like that. I believe that as a customer, of a very long time, I didn’t deserve to be tossed off like that. I am quite happy not to get a refund but an alternative date would have been appreciated. The way she treated the me was very cold. My first reaction was I’ll shop around for alternative spa, but CLHS ticks all the boxes, and for me to find a replacement is becoming a bit of an losing battle.
0
Replies (0)ML
Mmarona L
1 reviews | Active since Jan 2020
9 Dec 2023, 06:47
A Disheartening Experience at Cradle Lodge and Health Spa
I recently had the misfortune of booking a surprise birthday treat for my partner at Cradle Lodge and Health Spa, nestled in the charming town of Hartbee****rt, a short 45-minute drive from either Johannesburg or Pretoria. What I had anticipated to be a serene getaway turned into a distressing ordeal that I would not wish on anyone. Right off the bat, the lodge's website unfriendly interface, particularly for mobile users, was a significant drawback. It was impossible to view their packages on my phone, which created an unnecessary inconvenience from the onset. The second issue arose when I phoned the lodge to discuss this problem and inquire about prices and different packages. Instead of understanding and assistance, I was met with annoyance and impatience from their staff. This lack of customer service was not only unprofessional but also extremely disheartening. Thirdly, the booking process was equally frustrating. While I understand the need for a 50% deposit, the lodge's staff conveniently failed to mention that missing the appointment would result in forfeiture of the entire amount, not just the deposit. This lack of transparency was deeply unsettling. Despite these hurdles, I persevered, making numerous phone calls and receiving different package prices each time from different staff members. After being told repeatedly that they were fully booked, I finally managed to secure a booking for the 21st of November. I made it clear that this was a surprise birthday present for my partner and made a full payment. Unfortunately, on the day, my partner was running late. I called the lodge, hoping we could reschedule our booking. Yet again, I was met with an uncompromising stance. They stated rescheduling was impossible and that I would lose my entire booking amount, contradicting their cancellation policy of forfeiting only 50% of the booking amount. As a result, I was left out of pocket by R2750 during these challenging economic times with no chance to reschedule. The experience with Cradle Lodge and Health Spa was deeply disappointing to say the least. Their lack of customer service, transparency, and flexibility has left a bitter taste, and I urge others to be cautious when considering a booking here.
Helpful (0)
|Replies (0)ML
Mmarona L
1 reviews | Active since Jan 2020
9 Dec 2023, 06:47
A Disheartening Experience at Cradle Lodge and Health Spa
I recently had the misfortune of booking a surprise birthday treat for my partner at Cradle Lodge and Health Spa, nestled in the charming town of Hartbee****rt, a short 45-minute drive from either Johannesburg or Pretoria. What I had anticipated to be a serene getaway turned into a distressing ordeal that I would not wish on anyone. Right off the bat, the lodge's website unfriendly interface, particularly for mobile users, was a significant drawback. It was impossible to view their packages on my phone, which created an unnecessary inconvenience from the onset. The second issue arose when I phoned the lodge to discuss this problem and inquire about prices and different packages. Instead of understanding and assistance, I was met with annoyance and impatience from their staff. This lack of customer service was not only unprofessional but also extremely disheartening. Thirdly, the booking process was equally frustrating. While I understand the need for a 50% deposit, the lodge's staff conveniently failed to mention that missing the appointment would result in forfeiture of the entire amount, not just the deposit. This lack of transparency was deeply unsettling. Despite these hurdles, I persevered, making numerous phone calls and receiving different package prices each time from different staff members. After being told repeatedly that they were fully booked, I finally managed to secure a booking for the 21st of November. I made it clear that this was a surprise birthday present for my partner and made a full payment. Unfortunately, on the day, my partner was running late. I called the lodge, hoping we could reschedule our booking. Yet again, I was met with an uncompromising stance. They stated rescheduling was impossible and that I would lose my entire booking amount, contradicting their cancellation policy of forfeiting only 50% of the booking amount. As a result, I was left out of pocket by R2750 during these challenging economic times with no chance to reschedule. The experience with Cradle Lodge and Health Spa was deeply disappointing to say the least. Their lack of customer service, transparency, and flexibility has left a bitter taste, and I urge others to be cautious when considering a booking here.
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Replies (0)