application for financial assistant to study at th

sister started going to college this year and she applied for financial assistant at the college, the scheme is call NFSAS, the course is costing close to 9000 and my mother and i cannot afford to pay for as i have my own responsibility and my mother is a single parent and she is the only one working there at home, the lady celeka is telling my sisitwr that she does not know what she didd with her application and the is a possibility that she might not get a bursary to pay for her fees plse help as my mother is stressing about this abd my sister might have to stop going to college if the fees are not paid her id number is 9512080919082