booked dvd not available

<p>I booked a dvd Saturday morning at 09:00. The video attendant advised that 4 bookings for the specific video was already received, but since there are 5 dvd copies available, my request will be accepted. I went back to the store at 18:00 and was advised that the dvd is not availabke. Why accept bookings if you cannot commit to.it? Will reconsider renting dvd's from the store again</p>