Creative Housewares
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Creative Housewares
Creative Housewares has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Creative Housewares across 50 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lerato M
1 reviews | Active since Jan 2020
24 Feb 2026, 09:03
Very bad service
Hi ,I bought a Mellaware kettle at Jet Home Vaal Mall and activated a 3 year warranty in 2024 May.Now I'm being told I have to bring the kettle to Johannesburg for repairs as it has stopped working, I told them I can't go there as I'm staying far in Vaal(65km drive) to that place and they said they will send someone to collect it but not from my home and the guy called me a week or 2 weeks ago to say he will call me to collect it.But today whe I was at Jet Vaal Mall the lady called Katrina (claims she is the manager)at Creative Housewares was rude and told me there is nothing they can do,I have to go to them and when I was busy on the call with her,asking for her name again ,she decided to hang up the phone on me.A kettle that cost me +- R300 can cost me more than that to travel and get it fixed.I have proof that I communicated with them via email and they can even listen to their calls as I also called them and they also called them.the very same person saying no today,she is the one I communicated with on email.im rating you zero stars
Helpful (0)
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Lerato M
1 reviews | Active since Jan 2020
24 Feb 2026, 09:03
Very bad service
Hi ,I bought a Mellaware kettle at Jet Home Vaal Mall and activated a 3 year warranty in 2024 May.Now I'm being told I have to bring the kettle to Johannesburg for repairs as it has stopped working, I told them I can't go there as I'm staying far in Vaal(65km drive) to that place and they said they will send someone to collect it but not from my home and the guy called me a week or 2 weeks ago to say he will call me to collect it.But today whe I was at Jet Vaal Mall the lady called Katrina (claims she is the manager)at Creative Housewares was rude and told me there is nothing they can do,I have to go to them and when I was busy on the call with her,asking for her name again ,she decided to hang up the phone on me.A kettle that cost me +- R300 can cost me more than that to travel and get it fixed.I have proof that I communicated with them via email and they can even listen to their calls as I also called them and they also called them.the very same person saying no today,she is the one I communicated with on email.im rating you zero stars
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Jan 2026, 08:21
No spares, useless support.
Been trying for two to three weeks to get a spare part by communicating on Mellerware's whatsapp channel, although they did respond in the beginning, they have been ghosting me ever since after I sent pics, model numbers and all required info. I bought this brand for local support which has now proved to be useless. Might as well support Temu, this crowd may just as well have a support crew on Mars...China is closer and more helpful.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
22 Jan 2026, 08:21
No spares, useless support.
Been trying for two to three weeks to get a spare part by communicating on Mellerware's whatsapp channel, although they did respond in the beginning, they have been ghosting me ever since after I sent pics, model numbers and all required info. I bought this brand for local support which has now proved to be useless. Might as well support Temu, this crowd may just as well have a support crew on Mars...China is closer and more helpful.
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Replies (0)NC
Nicole C
1 reviews | Active since Jan 2020
25 Sept 2025, 14:57
Extremely disappointed and utterly disgusted with the product and service of Mellerware and Creative Housewares DO NOT BUY THE STICK BLENDER 1500ML 800W I bought a blender via Takealot, not only did it break after only 1 use but the 2 replacement product
Extremely disappointed and utterly disgusted with the product and service of Mellerware and Creative Housewares DO NOT BUY THE STICK BLENDER 1500ML 800W I bought a blender via Takealot, not only did it break after only 1 use but the 2 replacement products were defective too! After making contact and promising a resolution Creative Housewares (Pty) Ltd / Mellerware disappeared...Terrible Experience with Takealot & Mellerware Three Defective Blenders I purchased a Mellerware Stick Blender (1500 ml, 800 W) from Takealot at a discounted price of R599 (original retail R1137). What happened: The first blender broke after one use. Two replacement units were also defective. Over three weeks, I spent countless hours returning items, following procedures, and trying to get a proper resolution. Takealot’s response: They refuse to refund the original retail price. They only offered a replacement around the price I paid (R599) plus a R100 goodwill credit. They do not acknowledge the repeated failures or the massive inconvenience caused. My attempt to compromise: I offered to accept a DSP 6-in-1 Stick Blender replacement while keeping the R699 credit, but Takealot’s latest offer was even worse a minimal price waiver of R51, which is insulting considering three defective products and weeks of wasted time. I have escalated this issue to the Consumer Goods and Services Ombud (CGSO) for formal investigation. Takeaway for other consumers: Be aware of the risk of defective products and poor support when purchasing Mellerware products via Takealot. Attachments / Evidence: I have photos of the defective blenders and all email correspondence.
Helpful (0)
|Replies (0)NC
Nicole C
1 reviews | Active since Jan 2020
25 Sept 2025, 14:57
Extremely disappointed and utterly disgusted with the product and service of Mellerware and Creative Housewares DO NOT BUY THE STICK BLENDER 1500ML 800W I bought a blender via Takealot, not only did it break after only 1 use but the 2 replacement product
Extremely disappointed and utterly disgusted with the product and service of Mellerware and Creative Housewares DO NOT BUY THE STICK BLENDER 1500ML 800W I bought a blender via Takealot, not only did it break after only 1 use but the 2 replacement products were defective too! After making contact and promising a resolution Creative Housewares (Pty) Ltd / Mellerware disappeared...Terrible Experience with Takealot & Mellerware Three Defective Blenders I purchased a Mellerware Stick Blender (1500 ml, 800 W) from Takealot at a discounted price of R599 (original retail R1137). What happened: The first blender broke after one use. Two replacement units were also defective. Over three weeks, I spent countless hours returning items, following procedures, and trying to get a proper resolution. Takealot’s response: They refuse to refund the original retail price. They only offered a replacement around the price I paid (R599) plus a R100 goodwill credit. They do not acknowledge the repeated failures or the massive inconvenience caused. My attempt to compromise: I offered to accept a DSP 6-in-1 Stick Blender replacement while keeping the R699 credit, but Takealot’s latest offer was even worse a minimal price waiver of R51, which is insulting considering three defective products and weeks of wasted time. I have escalated this issue to the Consumer Goods and Services Ombud (CGSO) for formal investigation. Takeaway for other consumers: Be aware of the risk of defective products and poor support when purchasing Mellerware products via Takealot. Attachments / Evidence: I have photos of the defective blenders and all email correspondence.
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Replies (0)AM
Alet M
1 reviews | Active since Jan 2020
29 Jul 2025, 08:47
Bad service
Baught a Taurus Hexa vacuum cleaner and of course it broke jyst after the warranty expired. It has raken me a week to just have a contact person that will receive the machine as I have to courier it. I had to ask multiple times for info. I also asked if I need a reference, as the machine will arrive there and they will not know why it is there. I'm sure it will just get lost. If I knew it was such a bad company, I would have rather bought something from Twmu or Shein. At least they respond to customers.
Helpful (0)
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Alet M
1 reviews | Active since Jan 2020
29 Jul 2025, 08:47
Bad service
Baught a Taurus Hexa vacuum cleaner and of course it broke jyst after the warranty expired. It has raken me a week to just have a contact person that will receive the machine as I have to courier it. I had to ask multiple times for info. I also asked if I need a reference, as the machine will arrive there and they will not know why it is there. I'm sure it will just get lost. If I knew it was such a bad company, I would have rather bought something from Twmu or Shein. At least they respond to customers.
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Replies (0)JM
JP M
1 reviews | Active since Jan 2020
3 Feb 2025, 19:44
CREATIVE HOUSEWARES is a ****
This company is a ****. They usually send, old, defective and attempted repairs products to their clients through a TAKEALOT and other courriers. In the East Rand we are busy signing a petition to have their services banned, affected clients refunded and its owner(s) face ******** CHARGES for various offences. NO ONE IS ABOVE THE LAW. THEY ARE A **** AND DO NOT EVEN EXIST IN THE SPACES THEY CLAIM TO OPERATE IN. A sting operation is in place.
Helpful (0)
|Replies (0)JM
JP M
1 reviews | Active since Jan 2020
3 Feb 2025, 19:44
CREATIVE HOUSEWARES is a ****
This company is a ****. They usually send, old, defective and attempted repairs products to their clients through a TAKEALOT and other courriers. In the East Rand we are busy signing a petition to have their services banned, affected clients refunded and its owner(s) face ******** CHARGES for various offences. NO ONE IS ABOVE THE LAW. THEY ARE A **** AND DO NOT EVEN EXIST IN THE SPACES THEY CLAIM TO OPERATE IN. A sting operation is in place.
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Replies (0)AR
Anton R
1 reviews | Active since Jan 2020
27 Jan 2025, 11:02
No after sales service, virtually uncontactable.
I have been trying since October 2024 to get pricing and parts for an item which has broken and needs to be repaired. Phone calls go unanswered, calls are not returned and emails are not answered. Absolutely terrible after sales service. If you consider giving one of their products which may need repairs a berth, make sure it's a wide one.
Helpful (0)
|Replies (0)AR
Anton R
1 reviews | Active since Jan 2020
27 Jan 2025, 11:02
No after sales service, virtually uncontactable.
I have been trying since October 2024 to get pricing and parts for an item which has broken and needs to be repaired. Phone calls go unanswered, calls are not returned and emails are not answered. Absolutely terrible after sales service. If you consider giving one of their products which may need repairs a berth, make sure it's a wide one.
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Replies (0)YJ
Yonela J
1 reviews | Active since Jan 2020
8 Jan 2025, 13:48
Poor Service
Let me expose Creative Housewares, I bought a kettle on creative housewares on the 05/12/2024 and it was supposed to be delivered before Christmas..I called them they said the money has not yet reflected to their account fine we passed the December come January I asked again they said money doesn’t show they asked for the proof of payment I sent it to them again money didn’t reflect they asked my bank statement I sent it with a proof of confirmation email I got after purchase. Now they want an account number I paid to it how I am going to see it because I paid using online card purchase now they are saying they can’t help me and I need my kettle
Helpful (0)
|Replies (0)YJ
Yonela J
1 reviews | Active since Jan 2020
8 Jan 2025, 13:48
Poor Service
Let me expose Creative Housewares, I bought a kettle on creative housewares on the 05/12/2024 and it was supposed to be delivered before Christmas..I called them they said the money has not yet reflected to their account fine we passed the December come January I asked again they said money doesn’t show they asked for the proof of payment I sent it to them again money didn’t reflect they asked my bank statement I sent it with a proof of confirmation email I got after purchase. Now they want an account number I paid to it how I am going to see it because I paid using online card purchase now they are saying they can’t help me and I need my kettle
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Replies (0)SM
Shelley M
1 reviews | Active since Jan 2020
21 Dec 2024, 15:49
Avoid at all costs!
I bought a Taurus pedestal fan from Creative Housewares. When I received the fan, one of the plastic parts had a crack in it. When I contacted CH, they said I would have to come into their office. Since I don’t live near their office and work full time this wasn’t possible and was told they aren’t open on weekends. However the fan worked despite the crack so I left it at that. Now 4 months later, the pole on which the fan head sits has loosened and is swaying from side to side when it oscillates. There is a large ***** which attaches the pole to the base and it seems like the thread has worn down because I can no longer tighten the *****. This very expensive fan has lasted a total of 4 months, I’ve had fans from other reputable brands that have lasted years and years. Lesson learnt: stick with well known brands and well known stores.
Helpful (0)
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Shelley M
1 reviews | Active since Jan 2020
21 Dec 2024, 15:49
Avoid at all costs!
I bought a Taurus pedestal fan from Creative Housewares. When I received the fan, one of the plastic parts had a crack in it. When I contacted CH, they said I would have to come into their office. Since I don’t live near their office and work full time this wasn’t possible and was told they aren’t open on weekends. However the fan worked despite the crack so I left it at that. Now 4 months later, the pole on which the fan head sits has loosened and is swaying from side to side when it oscillates. There is a large ***** which attaches the pole to the base and it seems like the thread has worn down because I can no longer tighten the *****. This very expensive fan has lasted a total of 4 months, I’ve had fans from other reputable brands that have lasted years and years. Lesson learnt: stick with well known brands and well known stores.
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