MB
Magdalene B
1 reviews | Active since Aug 2017
18 Mar 2026, 15:57
Refusing to refund me after 4 months of no work
Paying without any service after 4 months. Now fighting to get my refund. Rude and obnoxious staff. Paid R2750 in Nov and received whatsapps with basically no information. I repeatedly requested assistance to have a Rescission of Judgement done but nothing was ever drafted and no communication was sent to me, I would have paid for the service. that was my last communication in January. In March i requested my refund and their management has many excuses. They are refusing me my refund and hasn't done anything for 4 months. i have taken to social media where I have spoken out against this company. Their attorneys are having meetings trying to find a way NOT to refund me. I do not need their support any longer but I paid for a service I never received. I will not end. My private information has also been shared with external attorneys without my permission totally undermining my rights and is a POPI Act Violation. This company also has attorneys (or at least they think they are) who are quite disrespectful to clients. they are lying to clients and does not know the full procedure of the Debt Review Removal process - after 4 months the lady who were communicating with me didn't even know what a Rescission of Judgement were - something any attorney learns from scratch.
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Magdalene B's updateReviewer Update
20 Mar 2026, 06:56It is Friday, 20 march 2026. I cannot get hold of anyone at credit doctor. No refund has been paid. I am going to report this company to the authorities and will make this go viral. This is just how companies are ****ming vulnerable south africans by taking money and not providing a service.
MB
Magdalene B's update20 Mar 2026, 06:56
Reviewer Update
It is Friday, 20 march 2026. I cannot get hold of anyone at credit doctor. No refund has been paid. I am going to report this company to the authorities and will make this go viral. This is just how companies are ****ming vulnerable south africans by taking money and not providing a service.
MB
Magdalene B's updateReviewer Update
20 Mar 2026, 15:23 I initially approached Credit Doctor for assistance with exiting debt review. Without my consent, my personal information was shared with Hahn & Hahn Attorneys, and I was contacted via WhatsApp by a representative named Anna ***). I never authorised this third-party engagement, which raises serious concerns regarding a breach of the Protection of Personal Information Act (POPIA). Despite making payment for services, no work was done on my matter. It has now been over two weeks with no progress, no meaningful feedback, and no assistance from either party. Due to the urgency of my situation and the complete lack of service, I was forced to appoint alternative attorneys at my own additional cost to assist me. I have requested a refund, yet I am still waiting with no response. Attempts to contact Anna have failed, and no alternative representative has taken responsibility for my matter. It is deeply concerning that vulnerable consumers seeking financial relief are taken advantage of in this manner. Promises are made, yet no assistance is provided while consumers are left financially worse off. I now formally demand:
- A full refund of all monies paid
- A clear explanation as to how my personal information was shared without my consent
- Immediate resolution of this matter
MB
Magdalene B's update20 Mar 2026, 15:23
Reviewer Update
I initially approached Credit Doctor for assistance with exiting debt review. Without my consent, my personal information was shared with Hahn & Hahn Attorneys, and I was contacted via WhatsApp by a representative named Anna ***). I never authorised this third-party engagement, which raises serious concerns regarding a breach of the Protection of Personal Information Act (POPIA). Despite making payment for services, no work was done on my matter. It has now been over two weeks with no progress, no meaningful feedback, and no assistance from either party. Due to the urgency of my situation and the complete lack of service, I was forced to appoint alternative attorneys at my own additional cost to assist me. I have requested a refund, yet I am still waiting with no response. Attempts to contact Anna have failed, and no alternative representative has taken responsibility for my matter. It is deeply concerning that vulnerable consumers seeking financial relief are taken advantage of in this manner. Promises are made, yet no assistance is provided while consumers are left financially worse off. I now formally demand:
- A full refund of all monies paid
- A clear explanation as to how my personal information was shared without my consent
- Immediate resolution of this matter