Credit legal pro they promised to help me with my credit profile update as they have charged me R950

Credit legal pro they promised to help me with my credit profile update as they have charged me R950.00 + R130.00 for credit score but they never hounored their promise as they told me nothing wrong with my profile. They told they wont refund me and i can open a case for them as i wont win against them. They dont want to talk with my lawyer and dont answer our emails.